G2 reviewers report that Prompt Health excels in user satisfaction, boasting a significantly higher overall rating compared to Jane. Users appreciate the intuitive user experience and the seamless integration of features like the AI sidekick tool, which enhances daily operations.
Users say that Jane is easy to navigate and centralizes multiple practitioners effectively, making it a solid choice for small businesses. However, some users have noted challenges with form formatting, indicating that while the platform is user-friendly, it may not fully meet all customization needs.
Reviewers mention that Prompt Health's implementation process is particularly praised for its efficiency. The onboarding team is highlighted for their thoroughness, making it easy for clinics to get up and running quickly, which is a significant advantage for busy practices.
According to verified reviews, Jane has a strong presence among small businesses, with a high percentage of users from this segment. This suggests that it may be particularly well-suited for smaller clinics, although it lacks the extensive review volume that Prompt Health has, which could provide more reliable insights.
Users highlight the quality of support from Prompt Health, with many noting that the customer service is top-notch and responsive. This level of support can be crucial for clinics that rely on timely assistance to resolve issues and maintain smooth operations.
G2 reviewers indicate that while Jane has a loyal user base, it has not received recent reviews, which may suggest a stagnation in user feedback. In contrast, Prompt Health's active user base has contributed to a wealth of recent positive feedback, reflecting ongoing satisfaction and engagement with the platform.
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