Customer service is outstanding! The software is user friendly and great for our business! Review collected by and hosted on G2.com.
I don't really have complains. I like it! Review collected by and hosted on G2.com.
Easy to use as a employee and for our patients. Looked slick. Review collected by and hosted on G2.com.
There was no options to allow the system to send various automated emailed per schedule. Review collected by and hosted on G2.com.
Very easy to use and integrate multiple practictioners. I already recommended to multiple businesses and collegues. Review collected by and hosted on G2.com.
I think it would be important to have an app for the patients. Review collected by and hosted on G2.com.
Hi Lianna. Goodness, thank you for such a lovely review, and especially for recommending Jane to colleagues. Jane has grown mostly from word-of-mouth over the years, exactly like you’ve mentioned here, so it means a lot when we hear this directly from one of our customers. So, thank you for hiring Jane, for letting us be a part of your clinic, and for helping us grow!
We hear you about the feedback regarding the patient experience and the need for an app - patients want to book with their providers quickly! I’m not sure if you’ve followed along with our product newsletters recently, but we may be testing a patient app right now for our Canadian clinics to start. :)
Thank you again for a wonderful review and for running your clinic with Jane. We’re grateful for having the opportunity to work with providers like yourself and hope we can continue to make your day (and your patients) easier.
-Caitlin on behalf of Jane
I love Jane. I was not necessarily a fan of their forms, I couldn't format forms the way I wanted to you so that made things a little bit difficult. But I truly loved working with Jane. Review collected by and hosted on G2.com.
I disliked that my admin and bookkeeper had to pay for an account and I disliked that I couldn't necessarily edit forms the way I wanted them. Review collected by and hosted on G2.com.
I liked the nice copywriting tone which made me feel safe and supported when I began. Review collected by and hosted on G2.com.
I dislike that the support is simply nice words and not real.
The software doesn't provide enough evidence to prevent a client from making fradualently claims to their credit card company. They could not provide time logs showing the client was logged into their sessions. And in this lack of supporting evidence will then automatically refund the client for their entire course of theraputic treatment.
Then after the software fails to have your back the support team also fails to provide evidence to the credit card company on your behalf. They will not provide evidence or access for you to provide your own evidence.
Jane App outlines their billing policies, which state that if a client disputes a charge made through Jane's platform, Jane App will investigate the claim and may provide evidence and documentation to the therapist to assist in defending against the dispute.
But we found out they won't follow through on providing evidence or supporting the therapist. It feels like at the end of the day they simply don't care about you losing money.
We lost money full months of treatment after providing all the documentation of it and invoicing and more. The problem was in trusting that they would support us.
Worse the client got away with fraud and Jane supported them refunding all the fradualent claims out of our bank account. Review collected by and hosted on G2.com.
Very easy to read and use. I love the light blue display and it is very well organized that the user like us can use it without much worries. Definitely recommend. Review collected by and hosted on G2.com.
To be honest, I think there are way too many drop down options for this product that new user may have difficulties. I understand that some of the questions are very needed but questions like different types of quanitites may be reptitive. Review collected by and hosted on G2.com.
Easy to use and navigate. Everything was centralized and made sense Review collected by and hosted on G2.com.
Nothing really that stands out. Maybe layout could be more creative Review collected by and hosted on G2.com.
Easy to use and easy to track current and past appointments. Easy to cancel appointments as well. I also like the "oops" option if you accidentally select "schedule appointment." Review collected by and hosted on G2.com.
No items to dislike currently. Wish more businesses were also using JANE app. Review collected by and hosted on G2.com.
It helps in every area of running my practice. Review collected by and hosted on G2.com.
There are some difficulties in the time zone coordination, as everything shows in my local time zone for me and my clients. This isn't great when I'm working with clients in other areas. Review collected by and hosted on G2.com.
I like how it clearly lays out who I can select and book with for my needs. Review collected by and hosted on G2.com.
I think it might benefit from an updated UI. Review collected by and hosted on G2.com.
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