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Jane Reviews & Product Details

Cloud-based booking platform which helps clinics with workflow management, practitioner management, scheduling, billing, patient record keeping, and documentation.

Seller

Jane Software

Discussions

Jane Community

Product Description

Allow us to introduce you to someone special, meet Jane! We're an all-in-one practice management solution with a team of real humans who want to help you manage and grow your business. Available online and on any device, Jane offers branded online booking, beautiful scheduling, custom electronic documentation (EMR), online intake forms, patient reminders, integrated payment processing, and optional insurance management.

Overview by

Destin Jones

Pricing

Pricing provided by Jane.

Thrive Plan

Starting at $99.00

1 Users Per Month

Practice Plan

Starting at $79.00

1 User Per Month

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Top-Rated Alternatives

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Jane Media

Jane Demo - Jane is a complete practice management software with a full suite of intuitive features to help you create a thriving practice.

Proudly built by clinic owners who have walked the walk, here's a practice management solution chiropractors love. Jane is a cloud-based software that you can use to book, chart, invoice, and process payments — all online.

Everything you need to stay informed on your business’s health. Your practice's data is recorded for you and organized in a variety of helpful reports — eliminating the need for error-prone spreadsheets.

Jane Demo - Electronic Charting, Forms, & Surveys

Say goodbye to your filing cabinet. The simplest way to securely capture, collect, and store your patient or client information.

Jane Demo - Online Appointments & Telehealth

Jane provides a smooth online practice management experience with fully integrated telehealth options. Perfect for meeting online 1:1, or for related group sessions like couples, or family therapy. Jane’s group features allow you to easily copy your charts to multiple clients in the same session,...

Spend less time chasing money and more time doing the work you love. No matter how you collect patient or client payments, Jane has you covered. Managing payments becomes quick and easy when everything — including stored credit cards, financial reports, memberships, gift cards, and more — is acce...

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Lianna H.

Chiropractic, Reiki Practitioner, and Coach

Small-Business (50 or fewer emp.)

6/4/2024

Guest users or non-business users of the software, not included in G2 scores.

"Highly Recommend"

4.5/5

What do you like best about Jane?

Very easy to use and integrate multiple practictioners. I already recommended to multiple businesses and collegues. Review collected by and hosted on G2.com.

What do you dislike about Jane?

I think it would be important to have an app for the patients. Review collected by and hosted on G2.com.

Response from Destin Jones of Jane

edit

Hi Lianna. Goodness, thank you for such a lovely review, and especially for recommending Jane to colleagues. Jane has grown mostly from word-of-mouth over the years, exactly like you’ve mentioned here, so it means a lot when we hear this directly from one of our customers. So, thank you for hiring Jane, for letting us be a part of your clinic, and for helping us grow!

We hear you about the feedback regarding the patient experience and the need for an app - patients want to book with their providers quickly! I’m not sure if you’ve followed along with our product newsletters recently, but we may be testing a patient app right now for our Canadian clinics to start. :)

Thank you again for a wonderful review and for running your clinic with Jane. We’re grateful for having the opportunity to work with providers like yourself and hope we can continue to make your day (and your patients) easier.

-Caitlin on behalf of Jane

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

4/11/2024

"Love it, just not what I need"

4/5

What do you like best about Jane?

I love Jane. I was not necessarily a fan of their forms, I couldn't format forms the way I wanted to you so that made things a little bit difficult. But I truly loved working with Jane. Review collected by and hosted on G2.com.

What do you dislike about Jane?

I disliked that my admin and bookkeeper had to pay for an account and I disliked that I couldn't necessarily edit forms the way I wanted them. Review collected by and hosted on G2.com.

Elysia B.

Clinician

Small-Business (50 or fewer emp.)

3/11/2023

"Worst experience with fraud"

0/5

What do you like best about Jane?

I liked the nice copywriting tone which made me feel safe and supported when I began. Review collected by and hosted on G2.com.

What do you dislike about Jane?

I dislike that the support is simply nice words and not real.

The software doesn't provide enough evidence to prevent a client from making fradualently claims to their credit card company. They could not provide time logs showing the client was logged into their sessions. And in this lack of supporting evidence will then automatically refund the client for their entire course of theraputic treatment.

Then after the software fails to have your back the support team also fails to provide evidence to the credit card company on your behalf. They will not provide evidence or access for you to provide your own evidence.

Jane App outlines their billing policies, which state that if a client disputes a charge made through Jane's platform, Jane App will investigate the claim and may provide evidence and documentation to the therapist to assist in defending against the dispute.

But we found out they won't follow through on providing evidence or supporting the therapist. It feels like at the end of the day they simply don't care about you losing money.

We lost money full months of treatment after providing all the documentation of it and invoicing and more. The problem was in trusting that they would support us.

Worse the client got away with fraud and Jane supported them refunding all the fradualent claims out of our bank account. Review collected by and hosted on G2.com.

Jae Sub L.

Plumbing/ Process Piping Engineer

Mid-Market (51-1000 emp.)

7/25/2023

"Jane Product review"

3.5/5

What do you like best about Jane?

Very easy to read and use. I love the light blue display and it is very well organized that the user like us can use it without much worries. Definitely recommend. Review collected by and hosted on G2.com.

What do you dislike about Jane?

To be honest, I think there are way too many drop down options for this product that new user may have difficulties. I understand that some of the questions are very needed but questions like different types of quanitites may be reptitive. Review collected by and hosted on G2.com.

Kevin A.

Small-Business (50 or fewer emp.)

7/21/2023

"Easy to use"

5/5

What do you like best about Jane?

Easy to use and navigate. Everything was centralized and made sense Review collected by and hosted on G2.com.

What do you dislike about Jane?

Nothing really that stands out. Maybe layout could be more creative Review collected by and hosted on G2.com.

JAMIE F.

Small-Business (50 or fewer emp.)

3/30/2023

"easy to schedule appointments!"

5/5

What do you like best about Jane?

Easy to use and easy to track current and past appointments. Easy to cancel appointments as well. I also like the "oops" option if you accidentally select "schedule appointment." Review collected by and hosted on G2.com.

What do you dislike about Jane?

No items to dislike currently. Wish more businesses were also using JANE app. Review collected by and hosted on G2.com.

Christine M.

Owner

Small-Business (50 or fewer emp.)

3/28/2023

"Love it! Depend on Jane so much now."

5/5

What do you like best about Jane?

It helps in every area of running my practice. Review collected by and hosted on G2.com.

What do you dislike about Jane?

There are some difficulties in the time zone coordination, as everything shows in my local time zone for me and my clients. This isn't great when I'm working with clients in other areas. Review collected by and hosted on G2.com.