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At a Glance
Market Segments
Small-Business (38.7% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Invoca
Star Rating
(961)4.5 out of 5
Market Segments
Small-Business (38.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaRetreaver
Star Rating
(63)4.9 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RetreaverSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in its Call Recording feature, scoring 9.0, which allows for high-quality recordings that are essential for training and quality assurance. In contrast, Retreaver shines even brighter with a score of 9.8, indicating superior clarity and reliability in call recordings.
- Reviewers mention that Retreaver's Dynamic Number Insertion feature is particularly effective, achieving a score of 9.9, which enhances tracking and attribution across multiple channels. Invoca, while still strong at 8.9, does not match the level of sophistication that Retreaver offers in this area.
- G2 users highlight the ease of setup as a significant advantage for Retreaver, which scored 9.4 compared to Invoca's 8.0. This suggests that users find Retreaver more user-friendly and quicker to implement, making it a better choice for businesses looking to get started without extensive technical support.
- Users on G2 report that Retreaver's Quality of Support is exceptional, with a score of 9.6, indicating prompt and helpful customer service. Invoca also has a strong support rating at 9.1, but reviewers feel that Retreaver goes above and beyond in resolving issues quickly.
- Reviewers mention that Invoca's Multi-Touch Attribution feature, scoring 9.2, is effective but lacks the depth of Retreaver's offering, which scored 9.2 as well but is noted for its more intuitive interface and better integration with other marketing tools.
- Users say that Retreaver's Call Scheduling feature, with a score of 9.9, is a standout, allowing for seamless management of call times and follow-ups. Invoca's score of 8.9 indicates it has this feature, but users feel it is less flexible and user-friendly compared to Retreaver's implementation.
Pricing
Entry-Level Pricing
Invoca
No pricing availableRetreaver
No pricing availableFree Trial
Invoca
Free Trial is available
Retreaver
Free Trial is available
Ratings
Meets Requirements
8.8
815
9.4
53
Ease of Use
8.4
816
9.0
57
Ease of Setup
8.0
552
9.4
43
Ease of Admin
8.3
536
9.3
34
Quality of Support
9.1
803
9.6
53
Has the product been a good partner in doing business?
9.2
540
9.9
35
Product Direction (% positive)
8.8
801
9.8
55
Features by Category
Call Analytics
9.1
93
Not enough data
8.5
78
Not enough data
8.6
89
Not enough data
8.3
75
Not enough data
Agent Performance Management
8.4
70
Not enough data
8.0
79
Not enough data
8.3
70
Not enough data
Generative AI
8.2
22
Not enough data
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.4
11
Not enough data
Quality Assurance
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Not enough data
Engagement
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Not enough data
Performance
8.9
42
Not enough data
9.1
41
Not enough data
Generative AI
8.2
18
Not enough data
8.6
18
Not enough data
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.1
34
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
26
Not enough data
9.1
35
Not enough data
8.9
36
Not enough data
Reporting
8.7
38
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Generative AI
8.5
8
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
303
9.5
30
9.2
329
9.7
35
8.5
201
9.5
25
Tracking
8.7
310
9.6
25
8.9
319
9.9
26
8.7
279
9.6
28
Analytics
9.0
338
9.7
32
9.2
314
9.8
33
8.6
316
9.5
33
8.6
156
9.8
20
Call Routing
8.7
254
9.7
31
8.7
195
9.9
26
8.3
163
9.9
31
Administration
8.5
137
9.8
18
9.1
164
9.8
21
9.2
190
9.8
22
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
49
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
63
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Categories
Categories
Shared Categories
Invoca and Retreaver are categorized as Inbound Call Tracking
Unique Categories
Invoca is categorized as Conversation Intelligence, Marketing Analytics, Attribution, Speech Analytics, and Contact Center Quality Assurance
Retreaver has no unique categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retreaver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
8.9%
Financial Services
5.7%
Telecommunications
5.3%
Internet
5.3%
Other
47.7%
Marketing and Advertising
55.6%
Insurance
20.6%
Internet
9.5%
Health, Wellness and Fitness
3.2%
Staffing and Recruiting
1.6%
Other
9.5%
Alternatives
Discussions
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
What is Retreaver used for?
1 Comment
Official Response from Retreaver
The platform is a cloud-based Software-as-a-Service (SaaS) call tracking and reporting system that empowers users to optimize and automate pay-per-call...Read more
Retreaver has no more discussions with answers
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