Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and TeamSupport 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$29.00 1 agent / month
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket creation user experience with a score of 9.0, while Intercom's score of 8.7 indicates a slightly less intuitive process. Reviewers mention that TeamSupport's interface is straightforward, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Intercom shines in live chat functionality, scoring 9.6 compared to TeamSupport's 8.1. Users on G2 appreciate Intercom's seamless integration of live chat into their workflows, allowing for real-time customer engagement.
- G2 users highlight TeamSupport's superior quality of support with a score of 8.9, while Intercom's score of 8.7 suggests room for improvement. Users say that TeamSupport's support team is responsive and knowledgeable, which enhances the overall user experience.
- Users report that Intercom offers better multi-channel coverage with a score of 8.8, while TeamSupport's score is not specified. Reviewers mention that Intercom effectively integrates various communication channels, including social media and email, providing a more comprehensive customer engagement strategy.
- Reviewers mention that TeamSupport's ticket collaboration features score 8.8, indicating strong capabilities for team communication on tickets. In contrast, Intercom's collaboration features are rated the same, but users say that TeamSupport's focus on ticket management makes it more effective for support teams.
- Users on G2 report that Intercom's automation features, particularly in customer interaction automation, score 9.4, showcasing its strength in streamlining customer engagement processes. TeamSupport, while effective, does not match this level of automation, which users say can lead to more manual processes.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Fin by Intercom
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.8
2,815
8.7
800
Ease of Use
8.9
2,845
8.8
802
Ease of Setup
8.4
1,456
8.5
396
Ease of Admin
8.6
1,304
8.8
389
Quality of Support
8.6
2,711
8.9
724
Has the product been a good partner in doing business?
8.8
1,301
9.2
393
Product Direction (% positive)
8.8
2,666
8.9
797
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.0
467
|
Verified
8.8
1118
|
Verified
8.8
465
|
Verified
8.7
1095
|
Verified
8.6
444
|
Verified
8.6
1143
|
Verified
8.5
417
|
Verified
8.3
680
|
Verified
8.4
327
|
Verified
8.8
1136
|
Verified
8.7
449
|
Verified
8.8
1060
|
Verified
8.8
445
|
Verified
8.6
961
|
Verified
8.7
351
|
Verified
Generative AI
8.3
247
7.7
26
8.2
248
7.9
26
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.6
358
|
Verified
8.8
1090
|
Verified
8.9
418
|
Verified
9.4
1264
|
Verified
8.4
261
|
Verified
8.3
812
8.3
203
|
Verified
7.6
522
8.5
118
|
Verified
Platform
8.1
720
|
Verified
7.6
154
|
Verified
8.2
1267
|
Verified
8.4
281
|
Verified
8.7
823
|
Verified
8.7
217
|
Verified
8.6
788
|
Verified
8.4
157
|
Verified
8.1
1015
|
Verified
8.4
378
|
Verified
8.2
1017
|
Verified
8.6
388
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1057
8.4
29
8.7
837
7.8
27
8.7
857
8.5
27
9.0
778
8.8
28
Support Automation
8.6
859
8.6
28
8.7
901
8.7
28
8.5
518
8.6
27
8.8
808
8.9
29
Generative AI
Feature Not Available
8.4
19
8.4
154
8.5
19
Customer Support
8.6
199
Not enough data
7.4
185
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
6.7
7
8.3
294
6.2
7
Feature Not Available
5.0
6
Communication
9.2
1441
|
Verified
8.9
111
8.9
1449
|
Verified
8.6
114
8.7
1191
|
Verified
8.0
49
9.1
1356
|
Verified
8.2
63
8.2
595
Feature Not Available
Internal Use
8.2
1267
|
Verified
8.4
281
|
Verified
8.7
1094
|
Verified
8.2
79
8.2
1043
|
Verified
8.3
70
8.7
1247
|
Verified
8.4
77
8.9
1319
|
Verified
8.2
54
8.6
1287
|
Verified
8.1
61
Generative AI
8.2
94
8.1
20
Self-Service Experience
8.9
652
8.5
168
8.9
651
8.5
159
Feature Not Available
7.9
117
8.2
490
7.9
45
8.4
535
8.9
48
Self-Service Platform
8.7
530
8.8
46
8.7
534
8.8
47
8.4
473
7.7
45
8.6
519
8.3
47
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by 1.2)
89
8.1
7
9.0(won by 0.2)
86
8.8
7
9.6(won by 1.7)
89
7.9
7
Channels
9.4(won by 1.5)
89
7.9
7
8.8(won by 1.4)
88
7.4
7
9.5(won by 1.4)
91
8.1
6
8.3(won by 0.2)
81
8.1
6
8.8(won by 0.7)
83
8.1
7
Insight
9.1(won by 1.5)
86
7.6
7
9.2(won by 0.9)
87
8.3
7
8.8(won by 0.7)
83
8.1
7
9.3(won by 1.0)
83
8.3
7
Generative AI
Feature Not Available
8.6
11
7.2
16
8.3
11
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
157
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
TeamSupport has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
