Compare Salesforce Service Cloud Software and Fin
At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$0.99 1 Outcome
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,320)4.4 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Fin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often provide vague answers.
- Users say that Agentforce Service (formerly Salesforce Service Cloud) stands out for its powerful integration capabilities, allowing seamless connections with Salesforce data. This feature helps agents resolve issues faster and more accurately, enhancing overall efficiency.
- Reviewers mention that Fin by Intercom offers a user-friendly setup, making it easy for small businesses to implement. Users have highlighted the intuitive onboarding process, which contributes to a smoother transition into using the platform.
- According to verified reviews, Agentforce Service is praised for its configurability, enabling businesses to tailor the platform to their specific needs. Users appreciate how this flexibility simplifies service implementations for both their teams and clients.
- G2 reviewers note that while Fin by Intercom provides effective automation for customer service, it sometimes struggles with more complex workflows, leading to a reliance on human agents for certain queries.
- Users highlight that Agentforce Service's ease of use is a significant advantage, with many finding it straightforward to navigate and utilize, which is particularly beneficial for teams managing diverse business areas.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Fin
Free Trial is available
Ratings
Meets Requirements
8.6
2,841
8.8
2,898
Ease of Use
8.4
5,452
8.9
2,929
Ease of Setup
7.9
4,206
8.4
1,526
Ease of Admin
8.2
1,558
8.6
1,354
Quality of Support
8.3
2,617
8.6
2,792
Has the product been a good partner in doing business?
8.7
1,539
8.8
1,349
Product Direction (% positive)
8.3
2,790
8.8
2,748
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
8.6
1104
|
Verified
8.4
1224
|
Verified
8.8
1126
|
Verified
8.4
1272
|
Verified
8.7
1102
|
Verified
8.3
1181
|
Verified
8.6
1154
|
Verified
8.1
983
8.3
682
|
Verified
7.9
1169
|
Verified
8.8
1139
|
Verified
8.3
1154
|
Verified
8.8
1064
|
Verified
8.5
1066
|
Verified
8.6
966
|
Verified
Generative AI
7.7
182
8.3
249
7.7
180
8.2
250
Agentic AI - Help Desk
8.6
75
7.8
62
8.5
68
8.3
62
8.5
69
7.9
62
Communication Channels
8.4
1026
|
Verified
8.8
895
|
Verified
8.6
1215
|
Verified
8.8
1095
|
Verified
8.2
862
9.4
1271
|
Verified
8.0
810
|
Verified
8.3
813
8.1
770
7.6
525
Platform
7.8
557
|
Verified
8.1
723
|
Verified
8.3
822
|
Verified
8.2
1270
|
Verified
8.6
699
|
Verified
8.7
826
|
Verified
8.3
639
|
Verified
8.7
791
|
Verified
8.2
1160
|
Verified
8.1
1019
|
Verified
8.2
1177
|
Verified
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
219
Not enough data
Generative AI
7.6
152
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.6
128
8.8
230
8.4
120
8.3
219
7.6
119
Feature Not Available
Design
8.4
118
Feature Not Available
8.0
119
Feature Not Available
8.3
121
8.7
231
8.4
121
8.7
223
8.5
116
8.6
216
Generative AI
7.5
113
Feature Not Available
7.6
112
8.3
86
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.9
51
Responses
Not enough data
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Platform
Not enough data
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
8.7
1059
8.7
104
8.7
839
8.1
101
8.7
858
8.3
107
9.0
779
Support Automation
8.2
103
8.6
859
8.2
101
8.7
902
8.1
103
8.5
520
8.0
101
8.9
816
Generative AI
7.4
97
Feature Not Available
7.4
96
8.4
156
Customer Support
8.3
147
8.6
202
8.0
144
7.4
185
8.2
145
9.0
214
Automation
8.3
153
8.4
211
8.2
148
8.3
208
8.1
148
8.5
198
Artificial Intelligence
7.6
143
8.5
201
7.7
140
8.6
193
7.5
140
8.5
205
Generative AI
7.8
110
8.3
297
7.8
111
8.3
295
7.8
110
Feature Not Available
Communication
8.5
313
|
Verified
9.2
1445
|
Verified
8.6
332
|
Verified
8.9
1454
|
Verified
8.4
279
|
Verified
8.7
1194
|
Verified
8.5
281
|
Verified
9.1
1359
|
Verified
7.8
162
8.2
595
Internal Use
8.3
822
|
Verified
8.2
1270
|
Verified
8.3
298
|
Verified
8.7
1095
|
Verified
8.5
290
|
Verified
8.2
1043
|
Verified
8.4
322
|
Verified
8.7
1252
|
Verified
8.5
292
|
Verified
8.9
1321
|
Verified
8.7
326
|
Verified
8.6
1289
|
Verified
Generative AI
7.3
128
8.2
95
Self-Service Experience
8.6
597
9.0
662
8.3
580
8.9
658
8.3
529
Feature Not Available
8.0
216
8.2
493
8.4
227
8.4
541
Self-Service Platform
8.4
225
8.7
534
8.6
234
8.8
544
7.7
204
8.4
486
8.5
217
8.6
527
Agentic AI - Customer Self-Service
8.5
8
7.4
47
8.5
8
7.9
47
8.9
9
7.5
48
8.8
8
7.9
50
8.8
8
8.1
51
8.8
8
7.5
48
8.8
8
7.6
48
Generative AI
7.9(won by default)
56
Feature Not Available
8.1(won by default)
56
Feature Not Available
Process
8.6
246
9.3(won by 0.7)
89
8.6
266
9.0(won by 0.4)
87
8.3
227
9.6(won by 1.3)
90
Channels
8.8
275
9.4(won by 0.6)
90
8.4
250
8.8(won by 0.4)
88
8.5
233
9.5(won by 1.0)
92
8.6(won by 0.2)
234
8.4
82
8.6
216
8.8(won by 0.2)
84
Insight
8.6
232
9.1(won by 0.5)
86
8.8
267
9.2(won by 0.4)
88
8.5
206
8.8(won by 0.3)
83
8.7
254
9.3(won by 0.6)
83
Generative AI
8.0
81
Feature Not Available
8.0
82
7.4
17
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
195
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
161
Not enough data
7.9
174
Not enough data
8.5
199
Automation
Not enough data
8.4
199
Not enough data
7.9
164
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.8
164
Not enough data
7.2
162
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Fin are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.2%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
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