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Compare Intercom vs Olark
See this
comparison of Intercom vs. Olark
based on data from user reviews. Intercom rates 4.3/5 stars with 719 reviews. Olark rates 4.3/5 stars with 193 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
Olark Live Chat
$17
per month
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
8.7
9.2
Ease of Setup
Ease of Setup
8.3
9.0
Ease of Admin
Ease of Admin
8.7
9.0
Quality of Support
Quality of Support
8.5
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.5
8.1
Meets Requirements
Intercom
8.6
Olark
8.9
Ease of Use
Intercom
8.7
Olark
9.2
Ease of Setup
Intercom
8.3
Olark
9.0
Ease of Admin
Intercom
8.7
Olark
9.0
Quality of Support
Intercom
8.5
Olark
8.8
Ease of Doing Business With
Intercom
8.8
Olark
9.1
Product Direction (% positive)
Intercom
8.5
Olark
8.1

Features

Communication
Pop-up Chat
Intercom
9.2
Olark
9.2
Notifications
Intercom
8.8
Olark
8.6
Targeted Emails
Intercom
8.6
Olark
7.8
In-App Messaging
Intercom
9.0
Olark
Not enough data available
Internal Use
Customization
Intercom
7.8
Olark
7.4
Conversation Archiving
Intercom
8.6
Olark
8.8
Lead Development
Intercom
8.0
Olark
8.0
Knowledge Base
Intercom
8.1
Olark
Not enough data available
Team Inbox
Intercom
8.6
Olark
Not enough data available
Customer Profiles
Intercom
8.2
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.7%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
5.2%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Computer Software
24.5%
Computer Software
22.7%
 
Internet
16.7%
Internet
13.0%
 
Information Technology and Services
15.0%
Retail
5.9%
 
Marketing and Advertising
6.9%
Education Management
5.0%
 
Education Management
2.0%
Marketing and Advertising
3.4%
 
Other
34.9%
Other
50.0%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Olark
No videos provided

Downloads

Olark
No downloads provided
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