# Hyland OnBase vs OpenText Content Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that Hyland OnBase excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OpenText Content Management. Users appreciate its ability to organize documents effectively, ensuring easy access and accountability. - **Users say** that Hyland OnBase offers a more intuitive and flexible experience, integrating seamlessly with tools like Outlook and various ERPs. This flexibility is highlighted by its no-code configuration options, which streamline workflows and reduce manual steps. - **According to verified reviews** , Hyland OnBase stands out for its robust automation capabilities, with users praising features like secure e-signing that eliminate the need for printing and scanning. This functionality contributes to a more efficient document management process. - **Reviewers mention** that while OpenText Content Management has its strengths, such as a user-friendly interface and solid integration capabilities, it falls short in overall satisfaction compared to Hyland OnBase. Users have noted that it can be less effective in meeting specific workflow needs. - **G2 reviewers highlight** that Hyland OnBase's performance and reliability are superior, with users reporting high scores in areas like process automation and records management. This reliability is crucial for organizations looking to maintain compliance and streamline operations. - **Users express** that OpenText Content Management, while functional, has received fewer recent reviews, indicating potential stagnation in user engagement. In contrast, Hyland OnBase has garnered a steady stream of positive feedback, reflecting its ongoing relevance and user satisfaction. | | Hyland OnBase | OpenText Content Management | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | | **Total Reviews** | 324 | 68 | | **Largest Market Segment** | Enterprise (52.4% of reviews) | Enterprise (35.4% of reviews) | | **Entry Level Price** | No pricing available | Contact Us | --- ## Top Pros & Cons ### Hyland OnBase Pros: - Ease of Use (31 reviews) - Document Management (22 reviews) Cons: - Missing Features (17 reviews) - Update Issues (12 reviews) ### OpenText Content Management Pros: - Seamless Integration (5 reviews) - Content Management (4 reviews) Cons: - Training Required (4 reviews) - Learning Curve (3 reviews) --- ## Ratings Comparison | Rating | Hyland OnBase | OpenText Content Management | |---|---|---| | **Meets Requirements** | 8.8 (165 reviews) | 8.2 (57 reviews) | | **Ease of Use** | 8.3 (287 reviews) | 8.0 (57 reviews) | | **Ease of Setup** | 7.6 (199 reviews) | 7.0 (28 reviews) | | **Ease of Admin** | 8.1 (91 reviews) | 7.5 (28 reviews) | | **Quality of Support** | 8.3 (148 reviews) | 7.9 (55 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (89 reviews) | 7.3 (27 reviews) | | **Product Direction (% positive)** | 7.9 (159 reviews) | 7.5 (57 reviews) | --- ## Pricing ### Hyland OnBase #### Entry-Level Pricing No pricing available #### Free Trial Yes ### OpenText Content Management #### Entry-Level Pricing Plan: X1 Plan - Boost team productivity Price: Contact Us Description: Best-in-class content services platform—with ready-to-use business processes, integrated Microsoft Teams collaboration, viewing and automated security and governance. Key Features: - Document Management - Business Workspaces - Governance and Protection [Browse all 3 editions](https://www.g2.com/products/opentext-content-management/pricing) #### Free Trial No --- ## Features Comparison By Category ### Cloud Content Collaboration | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | N/A | N/A | | **OpenText Content Management** | 8.0/10 | 17 | #### File Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Device Syncing** | Not enough data | 8.0 (14 reviews) | | **Web Interface** | Not enough data | 7.8 (12 reviews) | | **File Type Support** | Not enough data | 8.1 (12 reviews) | | **Search** | Not enough data | 7.9 (11 reviews) | | **Mobile Apps** | Not enough data | 8.3 (13 reviews) | #### Agentic AI - Cloud Content Collaboration | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Collaboration | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **File following** | Not enough data | 7.9 (13 reviews) | | **File Sharing** | Not enough data | 8.2 (12 reviews) | | **Simultaneously Editing** | Not enough data | 8.0 (11 reviews) | | **Change Tracking / Audit Logs** | Not enough data | 7.4 (13 reviews) | #### Administration | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **User and Role Management** | Not enough data | 8.3 (10 reviews) | | **Policies and Controls** | Not enough data | 7.9 (13 reviews) | | **Device Management** | Not enough data | 8.2 (10 reviews) | | **Storage Limits** | Not enough data | 7.5 (10 reviews) | | **Storage Zones** | Not enough data | 7.6 (12 reviews) | | **Security** | Not enough data | 8.2 (10 reviews) | #### Platform | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Performance and Reliability** | Not enough data | 8.2 (14 reviews) | | **Reporting and Auditing** | Not enough data | 8.1 (13 reviews) | | **System of Record Integration** | Not enough data | 8.8 (11 reviews) | | **APIs** | Not enough data | 8.2 (14 reviews) | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | 9.3/10 | 14 | | **OpenText Content Management** | N/A | N/A | #### Customization | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Customization** | 9.5 (10 reviews) | Not enough data | | **HR Integrations** | 9.4 (8 reviews) | Not enough data | #### HR Content | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Knowledge Management** | 9.5 (7 reviews) | Not enough data | | **Content Delivery** | 9.3 (9 reviews) | Not enough data | | **Document Management** | 9.3 (10 reviews) | Not enough data | #### Logistics | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Security** | 9.2 (10 reviews) | Not enough data | | **Employee Portal** | 9.4 (8 reviews) | Not enough data | | **AI ** | 9.2 (8 reviews) | Not enough data | #### Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Ticketing Platform** | 9.0 (7 reviews) | Not enough data | | **Single Sign-On** | 9.3 (9 reviews) | Not enough data | | **Business Process Management** | 9.2 (8 reviews) | Not enough data | | **Self-Service** | 9.0 (7 reviews) | Not enough data | | **Dashboard & Reporting** | 9.1 (9 reviews) | Not enough data | #### Generative AI | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### AP Automation | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | 9.1/10 | 20 | | **OpenText Content Management** | N/A | N/A | #### Invoice Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Capture** | 9.2 (13 reviews) ✓ Verified | Not enough data | | **Supplier Portal** | 9.3 (12 reviews) ✓ Verified | Not enough data | | **Repository** | 9.2 (15 reviews) ✓ Verified | Not enough data | #### Invoice Processing | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Matching** | 9.4 (13 reviews) ✓ Verified | Not enough data | | **Payments** | 9.2 (14 reviews) ✓ Verified | Not enough data | | **Workflows** | 9.4 (15 reviews) ✓ Verified | Not enough data | | **Tax Compliance** | 8.7 (13 reviews) ✓ Verified | Not enough data | #### Analytics | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Due Dates** | 8.9 (14 reviews) ✓ Verified | Not enough data | | **Benchmarking** | Feature Not Available | Not enough data | | **KPIs** | 9.0 (12 reviews) ✓ Verified | Not enough data | #### Integration | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Accounting** | 9.2 (13 reviews) ✓ Verified | Not enough data | | **Payment Integration** | 9.3 (12 reviews) ✓ Verified | Not enough data | | **ERP** | 8.8 (15 reviews) ✓ Verified | Not enough data | #### Risk | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Analysis** | Feature Not Available | Not enough data | | **Identification** | 9.1 (9 reviews) | Not enough data | | **Scoring** | Feature Not Available | Not enough data | #### Recovery | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Recoup** | Feature Not Available | Not enough data | | **Reporting** | 9.2 (10 reviews) | Not enough data | #### Audit | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Filters** | 8.8 (7 reviews) | Not enough data | | **Post Audits** | Feature Not Available | Not enough data | | **Overpayments** | 9.3 (7 reviews) | Not enough data | | **Duplicates** | 8.8 (8 reviews) | Not enough data | #### Fraud | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Vendor Checks** | 9.2 (8 reviews) | Not enough data | | **Data Generation** | 8.8 (8 reviews) | Not enough data | | **Monitoring** | Feature Not Available | Not enough data | #### Agentic AI - AP Automation | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Business Process Management | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | 8.5/10 | 61 | | **OpenText Content Management** | N/A | N/A | #### Generative AI | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **AI Text Generation** | 7.9 (7 reviews) | Not enough data | | **AI Text Summarization** | 7.9 (7 reviews) | Not enough data | #### Process Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Process Overview** | 8.6 (49 reviews) | Not enough data | | **Process Analysis** | 8.4 (48 reviews) | Not enough data | | **Real-Time Process Monitoring** | 8.6 (49 reviews) | Not enough data | | **Unstructured Processes** | 8.1 (21 reviews) | Not enough data | | **API Connection** | 8.8 (22 reviews) | Not enough data | | **Intelligence** | Feature Not Available | Not enough data | | **Document Approval** | 9.2 (21 reviews) | Not enough data | #### Customization | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Document Generation** | 8.7 (53 reviews) | Not enough data | | **Process Design** | 8.2 (49 reviews) | Not enough data | | **Process Repository** | 8.5 (45 reviews) | Not enough data | | **No-Code App Development** | 8.5 (36 reviews) | Not enough data | | **Low-Code App Development** | 8.5 (37 reviews) | Not enough data | #### Collaboration | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Permissions for Sharing** | 8.4 (48 reviews) | Not enough data | | **Data Unification** | 8.7 (51 reviews) | Not enough data | | **Accessibility** | 8.6 (53 reviews) | Not enough data | | **Process Routing** | 8.9 (49 reviews) | Not enough data | #### Agentic AI - Business Process Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Process Development | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Process Routing** | 9.3 (20 reviews) | Not enough data | ### Enterprise Content Management (ECM) | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | 8.4/10 | 106 | | **OpenText Content Management** | 8.1/10 | 51 | #### Agentic AI - Enterprise Content Management (ECM) | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### File Management | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **File Type Support** | 8.6 (89 reviews) | 8.4 (43 reviews) | | **Metadata** | 8.8 (73 reviews) | 8.3 (40 reviews) | | **OCR Scanning** | 8.5 (68 reviews) | 8.4 (35 reviews) | | **Versioning** | 8.8 (67 reviews) | 8.5 (41 reviews) | | **Collaboration** | 8.2 (72 reviews) | 8.1 (38 reviews) | | **Document Assembly** | 8.4 (67 reviews) | 8.0 (41 reviews) | | **Form Creation** | 8.4 (70 reviews) | 7.8 (37 reviews) | | **Portals and Sites** | 8.0 (62 reviews) | 7.9 (38 reviews) | | **Disposition** | 8.2 (57 reviews) | 8.1 (37 reviews) | | **Search** | 8.6 (91 reviews) | 7.7 (41 reviews) | | **Web Interface** | 8.3 (74 reviews) | 8.0 (41 reviews) | | **Mobile Apps** | 7.0 (41 reviews) | 7.4 (28 reviews) | #### Workflow | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Process Automation** | 9.1 (84 reviews) | 7.9 (38 reviews) | | **Conditions** | 8.7 (74 reviews) | 7.7 (37 reviews) | | **Activities** | 8.6 (68 reviews) | 7.9 (37 reviews) | | **Records Management** | 9.0 (79 reviews) | 8.5 (41 reviews) | | **Case Management** | 8.7 (58 reviews) | 8.2 (33 reviews) | #### Platform | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Internationalization** | 8.5 (42 reviews) | 8.3 (33 reviews) | | **Performance and Reliability** | 8.6 (85 reviews) | 7.9 (43 reviews) | | **Reporting and Auditing** | 8.5 (72 reviews) | 8.2 (41 reviews) | | **System of Record Integration** | 8.7 (74 reviews) | 8.1 (37 reviews) | | **APIs** | 8.5 (64 reviews) | 8.1 (36 reviews) | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | N/A | N/A | | **OpenText Content Management** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### No-Code Development Platforms | Product | Score | Reviews | |---|---|---| | **Hyland OnBase** | 8.7/10 | 5 | | **OpenText Content Management** | N/A | N/A | #### User Interface Design | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **WYSIWYG Editor** | 8.7 (5 reviews) | Not enough data | | **Customized Branding** | Not enough data | Not enough data | | **App Templates** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Data Control | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Data Migration** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | #### Publishing | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Application Deployment** | Not enough data | Not enough data | | **Platform Compatibility** | Not enough data | Not enough data | | **Lifecycle Management** | Not enough data | Not enough data | #### Agentic AI - No-Code Development Platforms | Feature | Hyland OnBase | OpenText Content Management | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm), [Document Management Software](https://www.g2.com/categories/document-management) **Unique to Hyland OnBase (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation), [Business Process Management Software](https://www.g2.com/categories/business-process-management), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) **Unique to OpenText Content Management (1):** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) --- ## Reviewer Demographics ### By Company Size | Segment | Hyland OnBase | OpenText Content Management | |---|---|---| | **Small-Business** | 5.9% | 33.8% | | **Mid-Market** | 41.7% | 30.8% | | **Enterprise** | 52.4% | 35.4% | ### By Industry #### Hyland OnBase - **Government Administration:** 14.0% - **Higher Education:** 13.7% - **Financial Services:** 10.4% - **Hospital & Health Care:** 9.4% - **Insurance:** 9.4% - **Banking:** 4.9% - **Education Management:** 3.9% - **Government Relations:** 2.6% - **Information Technology and Services:** 2.6% - **Health, Wellness and Fitness:** 2.3% - **Other:** 26.7% #### OpenText Content Management - **Information Technology and Services:** 12.3% - **Computer Software:** 7.7% - **Oil & Energy:** 7.7% - **Financial Services:** 6.2% - **Transportation/Trucking/Railroad:** 4.6% - **Pharmaceuticals:** 4.6% - **Marketing and Advertising:** 4.6% - **Accounting:** 3.1% - **Computer & Network Security:** 3.1% - **Defense & Space:** 3.1% - **Other:** 43.1% --- ## Alternatives ### Alternatives to Hyland OnBase - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) — 4.7/5 stars (1246 reviews) - [DocuWare](https://www.g2.com/products/docuware/reviews) — 4.4/5 stars (250 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) — 4.4/5 stars (273 reviews) - [Seismic Enablement 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OnBase, Hyland’s flagship product, is a single enterprise information platform designed to manage your content,..." - Title: [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) — 1 comment *(includes official response)* > **Top comment:** "OnBase empowers your organization to become more agile, efficient and effective. OnBase helps deliverer better customer and employee experiences through..." - Title: [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) — 1 comment *(includes official response)* > **Top comment:** "Hello. Thank you for your question. OnBase is a content services platform application that captures, manages, extracts meaning, and facilitates the flow of..." - Title: [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) — 1 comment *(includes official response)* > **Top comment:** "Hi, Thank you for your question. OnBase is a single enterprise information platform for managing and optimizing content across an organization and providing..." - Title: [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) — 1 comment *(includes official response)* > **Top comment:** "Hi, Thank you for the question. OnBase provides core capabilities for multi-channel capture, content management, process automation, case management,..." ### OpenText Content Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hyland-onbase-vs-opentext-content-management)