# HubSpot Service Hub vs Mojo Helpdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in user experience, with many praising its intuitive interface and seamless integration with other HubSpot products. Users appreciate how easy it is to manage customer support tickets, stating, "Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issues very easily."
- **According to verified reviews** , Mojo Helpdesk is recognized for its user-friendliness, allowing support teams to stay organized and resolve issues promptly. One user highlighted, "Mojo Helpdesk is very user-friendly. It allows our support organization to keep on top of all support issues and resolve in a timely manner."
- **Users say** that HubSpot Service Hub offers strong reporting functionality, which is particularly beneficial for organizations that rely on data-driven insights. Reviewers noted that it was extremely useful for managing customer support tickets directly within the CRM, enhancing overall operational efficiency.
- **Reviewers mention** that while Mojo Helpdesk allows for attachments like notes and files to assist agents, it lacks the comprehensive reporting and analytics features that HubSpot Service Hub provides. This can limit the ability to track performance metrics effectively.
- **G2 reviewers highlight** the quick implementation process of HubSpot Service Hub, with many users finding the onboarding wizard intuitive and easy to navigate. This contrasts with Mojo Helpdesk, which, despite being user-friendly, may not offer the same level of structured onboarding experience.
- **According to recent feedback** , both products receive high marks for quality of support, but HubSpot Service Hub's overall higher G2 Score indicates a more favorable perception among users. Reviewers appreciate that HubSpot is "all put together very intentionally," making it easier to train new team members compared to other platforms.



| | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,915 | 242 | 
| **Largest Market Segment** | Small-Business (59.5% of reviews) | Mid-Market (56.0% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | $14.00 1 Agents Per Month | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### Mojo Helpdesk


Cons:
- Bugs (1 reviews)
- Button Issues (1 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2143 reviews) | 8.7 (200 reviews) | 
  | **Ease of Use** | 8.6 (2336 reviews) | 8.9 (204 reviews) | 
  | **Ease of Setup** | 8.3 (1345 reviews) | 8.8 (116 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 8.9 (122 reviews) | 
  | **Quality of Support** | 8.8 (1966 reviews) | 8.8 (169 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 8.9 (114 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2009 reviews) | 8.6 (200 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Mojo Helpdesk

#### Entry-Level Pricing

Plan: TEAM

Price: $14.00 1 Agents Per Month

Description: Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department. 

(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.

Key Features:
- Full ticket tracking
- Email integration
- Self service knowledge base

[Browse all 3 editions](https://www.g2.com/products/mojo-helpdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1152 |
| **Mojo Helpdesk** | 8.0/10 | 190 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | 8.6 (174 reviews) | 
| **Ticket response user experience** | 8.4 (774 reviews) ✓ Verified | 8.6 (173 reviews) | 
| **Workflow** | 8.4 (792 reviews) ✓ Verified | 8.6 (163 reviews) | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | 8.3 (155 reviews) | 
| **SLA Management** | 7.8 (482 reviews) | 8.0 (138 reviews) | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | 8.3 (166 reviews) | 
| **Ticket Collaboration** | 8.4 (722 reviews) | 8.4 (161 reviews) | 
| **Customer and Contacts Database** | 8.7 (749 reviews) ✓ Verified | 8.3 (140 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | 7.3 (76 reviews) | 
| **AI Text Summarization** | 7.3 (98 reviews) | 7.3 (75 reviews) | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | 8.7 (164 reviews) | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | 8.6 (168 reviews) | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | 7.8 (121 reviews) | 
| **Social Integration** | 7.8 (447 reviews) | 7.1 (109 reviews) | 
| **Voice** | 7.7 (465 reviews) | Feature Not Available | 

#### Platform

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | 7.0 (120 reviews) | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.5 (140 reviews) | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | 8.3 (146 reviews) | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | 8.0 (127 reviews) | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | 7.8 (137 reviews) | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | 8.0 (146 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Mojo Helpdesk** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Mojo Helpdesk** | 8.2/10 | 19 |

#### Productivity Tools

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | 8.6 (14 reviews) | 
| **Internal Discussion** | 8.3 (454 reviews) | 8.3 (16 reviews) | 
| **Assignments and Tasks** | 8.6 (497 reviews) | 9.3 (16 reviews) | 
| **Workflows** | 8.6 (510 reviews) | 8.6 (14 reviews) | 
| **Templates** | 8.6 (500 reviews) | 8.1 (15 reviews) | 
| **Integrations** | 8.4 (483 reviews) | 8.3 (11 reviews) | 
| **Tagging System** | 8.4 (461 reviews) | 7.9 (15 reviews) | 

#### Analytics

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | 7.2 (12 reviews) | 
| **Performance Tracking** | 8.4 (447 reviews) | 7.7 (14 reviews) | 
| **Email Tracking** | 8.7 (496 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Mojo Helpdesk** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **Mojo Helpdesk** | N/A | N/A |

#### Conversational Platform

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (608 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (354 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (548 reviews) | Not enough data | 

#### Support Automation

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (396 reviews) | Not enough data | 
| **Transcripts** | 8.2 (609 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (566 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (261 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **Mojo Helpdesk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.6 (337 reviews) | Not enough data | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.5 (140 reviews) | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (421 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 746 |
| **Mojo Helpdesk** | 7.8/10 | 55 |

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | 7.8 (23 reviews) | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | 8.3 (50 reviews) | 
| **Searchable Articles** | 8.6 (628 reviews) | 7.9 (49 reviews) | 
| **Community Forums** | 7.7 (86 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.9 (416 reviews) | 7.2 (40 reviews) | 
| **Personalization** | 8.3 (451 reviews) | Feature Not Available | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | 8.0 (45 reviews) | 
| **Automation** | 8.5 (454 reviews) | 7.7 (43 reviews) | 
| **Artificial Intelligence** | 7.7 (360 reviews) | Feature Not Available | 
| **Integrations** | 8.3 (429 reviews) | 7.7 (39 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Mojo Helpdesk** | 8.3/10 | 22 |

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | 

#### Process

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.0 (18 reviews) | 
| **Tickets** | Not enough data | 8.8 (21 reviews) | 
| **Macros** | Not enough data | 8.3 (16 reviews) | 

#### Channels

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Email** | Not enough data | 8.2 (19 reviews) | 
| **Social** | Not enough data | 8.1 (16 reviews) | 
| **Live Chat** | Not enough data | 8.3 (15 reviews) | 
| **Phone** | Not enough data | 7.4 (16 reviews) | 
| **Text** | Not enough data | 7.7 (16 reviews) | 

#### Insight

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Surveys** | Not enough data | 7.9 (17 reviews) | 
| **Reporting** | Not enough data | 8.2 (17 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (17 reviews) | 
| **Help Desk** | Not enough data | 9.3 (20 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Mojo Helpdesk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 345 |
| **Mojo Helpdesk** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Mojo Helpdesk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Mojo Helpdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HubSpot Service Hub (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Live Chat Software](https://www.g2.com/categories/live-chat), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Mojo Helpdesk (1):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Mojo Helpdesk | 
|---|---|---|
| **Small-Business** | 59.5% | 29.1% | 
| **Mid-Market** | 37.1% | 56.0% | 
| **Enterprise** | 3.4% | 15.0% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.3%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### Mojo Helpdesk

- **Information Technology and Services:** 17.1%
- **Primary/Secondary Education:** 15.4%
- **Education Management:** 13.7%
- **Computer Software:** 4.7%
- **Hospital & Health Care:** 3.8%
- **Higher Education:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Financial Services:** 2.6%
- **Construction:** 2.6%
- **Animation:** 1.7%
- **Other:** 32.5%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2497 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7741 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (458 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to Mojo Helpdesk

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7741 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2497 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Mojo Helpdesk

- Title: [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) — 2 comments
  > **Top comment:** "Unfortunately not, Mojo Helpdesk has a 3-tier pricing option based on your needs for your business/team.

However, you can try Mojo for a free 21-day trial."
- Title: [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) — 1 comment, 1 upvote
  > **Top comment:** "Hello Lalit, 

Can you elaborate as to what you would like to see with graphical reporting? Currently, there are line graph reports that can display..."
- Title: [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) — 1 comment, 1 upvote
  > **Top comment:** "Hello Manjeet,

Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to..."
- Title: [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) — 1 comment, 1 upvote
  > **Top comment:** "Typical features of help desk software, such as Mojo Helpdesk, include: 

Contact Ticket Portal
Ticket Response 
Ticket Attachments/Screencasts
Ticket..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-mojo-helpdesk)