Introducing G2.ai, the future of software buying.Try now
Compare HubSpot Service Hub and Mojo Helpdesk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Savant Labs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SysAid
Visit Website
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
$14.00 1 Agents Per Month
HubSpot Service Hub
Star Rating
(2,879)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mojo Helpdesk. Users appreciate its comprehensive features, such as the built-in knowledge base that reduces repetitive questions and enhances self-service capabilities.
- According to verified reviews, HubSpot Service Hub's automation tools are a standout feature, saving users hours each week by efficiently routing tickets and triggering follow-up emails without manual intervention. This level of automation is often highlighted as a game-changer for support teams.
- Users say that Mojo Helpdesk is very user-friendly, allowing support organizations to manage and resolve issues promptly. The ability to attach notes, pictures, and files to tickets is particularly appreciated, as it aids agents in providing better assistance.
- Reviewers mention that while Mojo Helpdesk has a solid user experience, it struggles with market presence, reflected in its lower G2 Score and fewer total reviews. This may indicate a smaller user base and less community feedback compared to HubSpot Service Hub.
- G2 reviewers highlight HubSpot Service Hub's robust reporting and analytical capabilities, which are often praised as the best in the category. Users find that these features help them keep track of client interactions and support metrics effectively.
- According to recent user feedback, both products offer quality support, but HubSpot Service Hub's higher ratings in ease of use and setup suggest a smoother onboarding experience. Users have noted that the intuitive onboarding wizard makes it easier to get started with the platform.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
HubSpot Service Hub
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.5
2,117
8.7
200
Ease of Use
8.6
2,309
8.9
204
Ease of Setup
8.3
1,320
8.8
115
Ease of Admin
8.5
915
8.9
122
Quality of Support
8.8
1,945
8.8
169
Has the product been a good partner in doing business?
8.8
903
8.9
114
Product Direction (% positive)
8.7
1,985
8.6
200
Features by Category
Ticket and Case Management
8.5
769
|
Verified
8.6
174
8.4
769
|
Verified
8.6
173
8.4
776
|
Verified
8.6
163
8.2
706
|
Verified
8.3
155
7.8
483
8.0
139
8.2
707
|
Verified
8.3
167
8.4
716
8.4
161
8.7
740
|
Verified
8.3
141
Generative AI
7.4
96
7.3
77
7.4
96
7.3
76
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
8.7
165
8.5
718
|
Verified
8.6
169
8.3
642
|
Verified
7.8
122
7.8
448
7.1
110
7.7
465
Feature Not Available
Platform
7.4
513
7.0
121
8.1
625
|
Verified
7.5
141
8.4
668
|
Verified
8.3
147
8.3
625
|
Verified
8.0
128
8.3
720
|
Verified
7.8
138
8.5
742
|
Verified
8.0
147
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
7.5
141
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
7.8
24
Self-Service Experience
8.6
657
8.3
51
8.6
630
8.0
50
7.7
86
Feature Not Available
7.9
418
7.2
41
8.3
453
Feature Not Available
Self-Service Platform
8.3
439
7.9
46
8.5
455
7.7
44
7.7
362
Feature Not Available
8.3
431
7.8
40
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
Not enough data
8.5(won by default)
10
Not enough data
8.7(won by default)
10
Process
Not enough data
8.0(won by default)
18
Not enough data
8.8(won by default)
21
Not enough data
8.3(won by default)
16
Channels
Not enough data
8.2(won by default)
19
Not enough data
8.1(won by default)
16
Not enough data
8.3(won by default)
15
Not enough data
7.4(won by default)
16
Not enough data
7.7(won by default)
16
Insight
Not enough data
7.9(won by default)
17
Not enough data
8.2(won by default)
17
Not enough data
8.8(won by default)
17
Not enough data
9.3(won by default)
20
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Mojo Helpdesk are categorized as Shared Inbox, Help Desk, and Customer Self-Service
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, and Digital Customer Service Platforms
Mojo Helpdesk is categorized as Social Customer Service
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
