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At a Glance
Market Segments
Mid-Market (53.0% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
Hexnode
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HexnodeLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Remote Access with a rating of 9.8, making it a preferred choice for teams needing seamless connectivity. In contrast, Hexnode UEM, while strong, has a slightly lower rating of 9.2 in the same category, indicating that GoTo Resolve may offer a more robust experience for remote support.
- Reviewers mention that GoTo Resolve's Service Management features, rated at 9.6, provide comprehensive ticketing solutions that streamline IT support processes. Hexnode UEM, rated at 8.7, offers solid service management but lacks some of the advanced functionalities that GoTo Resolve provides, such as automated ticket routing.
- G2 users highlight GoTo Resolve's Quality of Support with a score of 8.7, noting that the support team is responsive and helpful. In comparison, Hexnode UEM shines with a higher score of 9.2, indicating that users find their support to be exceptionally reliable and effective.
- Users on G2 report that GoTo Resolve's Screen Sharing feature, rated at 9.2, is intuitive and user-friendly, making it easy for teams to collaborate. Hexnode UEM, while also offering screen sharing, has a lower rating of 7.5, suggesting that its implementation may not be as seamless.
- Reviewers mention that Hexnode UEM stands out in Device Management with a score of 9.3, particularly for its comprehensive mobile device management capabilities. GoTo Resolve, while strong at 9.6, is more focused on remote support rather than extensive device management, which may be a deciding factor for organizations prioritizing mobile device oversight.
- Users say that GoTo Resolve's Multi-OS Support is rated at 9.2, allowing for flexibility across different operating systems, which is crucial for diverse IT environments. Hexnode UEM also performs well in this area with a score of 9.1, but GoTo Resolve's slightly higher rating indicates a marginally better experience for users needing cross-platform compatibility.
Pricing
Entry-Level Pricing
Hexnode
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
Hexnode
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.1
204
9.0
356
Ease of Use
8.9
203
9.0
357
Ease of Setup
8.9
185
8.9
189
Ease of Admin
9.0
182
8.9
176
Quality of Support
9.2
196
8.7
308
Has the product been a good partner in doing business?
9.1
175
8.7
166
Product Direction (% positive)
9.1
199
8.0
345
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.3
16
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
9.3
16
9.3
21
8.4
16
9.0
19
9.0
15
8.6
20
8.5
14
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
9.1
16
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
9.2
71
Not enough data
9.2
69
Not enough data
Security
9.1
72
Not enough data
9.2
71
Not enough data
9.2
69
Not enough data
Management
9.4
71
Not enough data
9.2
72
Not enough data
9.4
72
Not enough data
9.1
70
Not enough data
9.1
68
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
Not enough data
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
Not enough data
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Agentic AI - Mobile Application Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
9.2
142
8.3
6
Operating System
9.1
136
9.2
6
9.0
132
8.7
5
9.1
143
8.1
6
Management
9.1
158
7.8
6
9.0
133
7.8
6
9.1
133
8.1
6
9.0
132
8.1
6
8.9
145
8.6
6
Security
9.4
144
8.6
6
9.2
153
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
29
Not enough data
9.0
36
Not enough data
9.0
36
Not enough data
Operating System
9.2
32
Not enough data
9.3
27
Not enough data
9.3
31
Not enough data
Security
9.2
37
Not enough data
8.7
31
Not enough data
9.2
36
Not enough data
Management
8.8
37
Not enough data
9.0
29
Not enough data
8.9
28
Not enough data
8.7
29
Not enough data
9.0
30
Not enough data
Agentic AI - Enterprise Mobility Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.5
79
Not enough data
8.1
71
Not enough data
8.3
76
Not enough data
8.3
75
Not enough data
8.1
71
Not enough data
8.4
76
Not enough data
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
Not enough data
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
Hexnode and LogMeIn Resolve are categorized as Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Mobile Device Management (MDM), and Patch Management
Unique Categories
Hexnode is categorized as Enterprise Mobility Management and Mobile Application Management
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Antivirus, Remote Desktop, and Service Desk
Reviews
Reviewers' Company Size
Hexnode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
14.4%
Construction
5.1%
Marketing and Advertising
4.2%
Financial Services
4.2%
Other
57.2%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
Will it be possible to store device encryption keys in the platform similarly Azure AD/Intune?
1 Comment
DF
Hey Daniel,
Hexnode MDM doesn't currently support the storage of the device encryption key in the portal, however, it is has been submitted to their...Read more
How do you use Hexnode MDM?
1 Comment
DG
Hexnode is on our eld Tablets in our local Trucks. It is perfect for limiting access to any apps except their electronic logging apps, and pdf viewer.Read more
What is Hexnode UEM used for?
1 Comment
VJ
Hexnode UEM is a Mobile Device Management (MDM) platform that enables us to manage devices remotely, no matter where they are located across the globe. It...Read more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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