Scalefusion Reviews & Product Details

The technical support we've been receiving whilst setting up Scalefusion to manage devices in our organization has been nothing short of exemplary.

The bar for our expectations on quality of customer interactions has always been set by our own rather high standards, and even though this something every company will advertise, the quality leven achieved is below expectations for 95% of the companies out there today.

After deciding to partner with Scalefusion for the maintenance of our mobile device fleet, whenever we had questions about policy settings, device limitations or small tweaks connected to usage we've received almost instant responses and the level of detail and step-by-step guidance has been more than we could ask for.

The solutions offered are always easy to implement as well as exactly what we needed in that case.

Scalefusion runs on all of our mobile devices in the field service sphere so we rely on the software every hour of every business day and being able to fix issues on the go and from anywhere in the world has allowed me much greater freedom in managing these issues.

What used to be something people had to come into the office for and leave with the service desk for a later pickup, now is handled remotely as soon as the request comes in and we can solve the issues pretty much instantly thanks to the quick and professional support of people like Zaib and her expert knowledge. Review collected by and hosted on G2.com.

We've not experienced a downside to Scalefusion yet! Review collected by and hosted on G2.com.

What I like most about Scalefusion is how easy it is to get started with. The learning curve is very manageable, which makes it simple for IT teams to deploy, implement, manage, and maintain devices without a lot of complexity.

I also really like that it includes an IAM suite along with device management. It helps ensure that access to apps is only allowed from managed devices, which adds an extra layer of security without needing multiple tools.

Another thing I appreciate is that their support team is available via chat, so getting help is quick and convenient when you’re stuck.

It also integrates well with Google Workspace, Microsoft 365, and other email providers, which makes setting up conditional access for email and apps much easier. Review collected by and hosted on G2.com.

One area that could evolve further is the Just-in-Time admin capability. The OTP-based elevation works well, but having more detailed activity logging on Windows devices, similar to what’s available on macOS, would enhance visibility and auditing.

It would also be great to see more built-in workflows around temporary access. For example, a structured approval flow where users can request specific apps or elevated privileges for a limited time would make the feature even more flexible for enterprise use cases. Review collected by and hosted on G2.com.

You know when you are dealing with thousands of devices, how messy can things get. But, with Scalefusion, I can lock devices to only the apps we allow. No settings tampering, no browser hopping, nothing extra. Users get only what they need, and that’s it. Setup was fast too. I pushed the config, selected the apps, and within minutes, the devices were ready for production use. No weird errors, no user confusion. Review collected by and hosted on G2.com.

Nothing. You imagine anything, and it's already there on Scalefusion. Review collected by and hosted on G2.com.

What impressed me most was the exceptional support I received from Vedant. He guided me step-by-step through the entire setup process on an Android tablet, helped identify and solve issues efficiently, and provided clear, hands-on training in using the software. His dedication and technical expertise made the integration process incredibly smooth and stress-free. Scalefusion itself is powerful, but the support from Vedant made it truly outstanding. Review collected by and hosted on G2.com.

So far, my experience has been overwhelmingly positive. Some advanced configurations could benefit from more in-app guidance or documentation, especially for first-time users. However, thanks to Vedant’s support, I was able to navigate these challenges with ease. Review collected by and hosted on G2.com.

We manage a mix of MacBooks and iPads, and Scalefusion made it easy to get serious about Apple device management. It supports Apple Business Manager and Managed Apple IDs, so we can control access, push apps, and enforce policies without giving up flexibility. Users can’t sign in with personal Apple IDs or install unapproved apps, which has made our environment much more secure. Everything now runs through structured workflows with zero user-side tweaks. Review collected by and hosted on G2.com.

So far, the experience has been smooth.. Review collected by and hosted on G2.com.

We use iPads across 50+ retail stores mostly for product demos, customer checkouts, and stock lookups. Before Scalefusion, it was tough to keep things organized. Now, with kiosk mode and app restriction settings, we can make sure the iPads only run approved apps. That has helped reduce distractions and misuse.

Enrolling new devices is quick, and the Apple Business Manager integration works well with Scalefusion, so everything stays in sync when we roll out new iPads. Review collected by and hosted on G2.com.

A few settings feel buried in the dashboard, especially when we are updating multiple profiles.

Once you get the hang of it, it's fine but the first few times were a little confusing. Review collected by and hosted on G2.com.

The support person, Ananth, know the product pretty well. As all my previous interactions with the support team has been always a good experience. Review collected by and hosted on G2.com.

Nothing that I can say on this point, everything in my experience with Scalefusion and the engineers in the other side has been positive. Review collected by and hosted on G2.com.

Scalefusion provides top-notch support that’s available at any time. Their chat feature works seamlessly, which minimizes the need for calls, and most inquiries are resolved directly through chat. For more complex issues, they are quick to arrange a call and work through the problem efficiently. They also follow up the next day to ensure everything is running smoothly.

I’ve had the pleasure of working with Ananth, Shashi, and Sandeep, who have been incredibly supportive. On one particularly difficult day, when I was feeling overwhelmed, Sandeep patiently gave me a moment to collect myself and encouraged me through the process. Their kindness, patience, and professionalism truly stand out. Review collected by and hosted on G2.com.

Scalefusion is a great management software, and once everything is set up, I usually don’t need to make many changes. However, it can be a bit intricate, and I feel I would benefit from more ongoing training to ensure I’m using it to its full capacity. Review collected by and hosted on G2.com.

We have got around 250 Android devices out in the field with our service teams spread across different locations. Before Scalefusion, it was tough to keep track of them all. Now, we can remotely lock, locate, and update these devices whenever needed.

One thing that’s been helpful is the automation, we don’t have to manually reboot devices or clear storage. We just schedule it and it happens in the background. That helped us save quite a bit of time. Review collected by and hosted on G2.com.

A few of our older devices didn’t support everything, so we had to adjust some settings. It was not a huge deal, but it took a little trial and error. Their support team did help us figure it out though. Review collected by and hosted on G2.com.

Roll-out to iOS/MacOS devices was very simple. Review collected by and hosted on G2.com.

Post-enrollment support is non-existent. The billing practices are incredibly deceptive, bordering on fraud. Review collected by and hosted on G2.com.