Compare Helpshift vs TeamSupport

See this
comparison of Helpshift vs. TeamSupport
based on data from user reviews. Helpshift rates 4.3/5 stars with 180 reviews. TeamSupport rates 4.3/5 stars with 546 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$135
Per User / Per Month
Enterprise
$65
/ agent / month billed annually
 
Platinum
$160
Per User / Per Month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
8.8
8.7
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.6
8.7
Quality of Support
Quality of Support
8.5
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.2
9.0
Meets Requirements
Helpshift
8.6
TeamSupport
8.6
Ease of Use
Helpshift
8.8
TeamSupport
8.7
Ease of Setup
Helpshift
8.8
TeamSupport
8.3
Ease of Admin
Helpshift
8.6
TeamSupport
8.7
Quality of Support
Helpshift
8.5
TeamSupport
8.8
Ease of Doing Business With
Helpshift
8.8
TeamSupport
9.2
Product Direction (% positive)
Helpshift
8.2
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Helpshift
8.6
TeamSupport
8.9
Ticket response user experience
Helpshift
8.8
TeamSupport
8.8
Workflow
Helpshift
8.5
TeamSupport
8.4
Response Automation
Helpshift
8.4
TeamSupport
8.5
SLA Management
Helpshift
8.2
TeamSupport
8.4
Attachments/Screencasts
Helpshift
8.4
TeamSupport
8.6
Ticket Collaboration
Helpshift
8.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Helpshift
8.9
TeamSupport
8.3
Searchable Articles
Helpshift
8.6
TeamSupport
8.3
Community Forums
Helpshift
8.5
TeamSupport
8.0
Interactive FAQs & Forums
Helpshift
8.3
TeamSupport
8.3
Interaction
Web Portals
Helpshift
8.6
TeamSupport
8.7
Forum to Reponse
Helpshift
8.8
TeamSupport
8.4
Tickets and Tagging
Helpshift
9.0
TeamSupport
8.9
Live Chat
Helpshift
8.9
TeamSupport
8.3
Communication Channels
Customer Portal
Helpshift
8.6
TeamSupport
8.4
Email to Case
Helpshift
8.6
TeamSupport
8.9
Chat/Live Support
Helpshift
8.6
TeamSupport
8.3
Social Integration
Helpshift
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Helpshift
Not enough data available
TeamSupport
8.2
Customer and Contacts Database
Helpshift
8.2
TeamSupport
8.6
Products and Version Tracking
Helpshift
8.2
TeamSupport
8.6
Call Scripting
Helpshift
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Helpshift
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Helpshift
8.2
TeamSupport
8.2
Knowledge Base
Helpshift
8.4
TeamSupport
8.4
Ideas/Feedback
Helpshift
8.4
TeamSupport
8.4
Q&A
Helpshift
8.3
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Helpshift
Not enough data available
TeamSupport
Not enough data available
Reporting
Helpshift
7.9
TeamSupport
8.3
Dashboards
Helpshift
8.0
TeamSupport
8.6
Platform
Mobile User Support
Helpshift
8.9
TeamSupport
7.4
ITIL Compliance
Helpshift
8.8
TeamSupport
Not enough data available
Customization
Helpshift
8.2
TeamSupport
8.4
User, Role, and Access Management
Helpshift
8.7
TeamSupport
8.7
Internationalization
Helpshift
8.8
TeamSupport
7.9
Performance & Reliability
Helpshift
8.7
TeamSupport
8.7
Integration APIs
Helpshift
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.6%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.1%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
12.4%
Helpshift
Small-Business
15.6%
Mid-Market
66.1%
Enterprise
18.3%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Computer Games
12.4%
Computer Software
26.7%
 
Consumer Services
9.3%
Information Technology and Services
21.2%
 
Financial Services
7.7%
Internet
5.4%
 
Entertainment
7.7%
Financial Services
4.2%
 
Consumer Goods
7.2%
Hospitality
3.7%
 
Other
55.7%
Other
38.7%
Helpshift
Computer Games
12.4%
Consumer Services
9.3%
Financial Services
7.7%
Entertainment
7.7%
Consumer Goods
7.2%
Other
55.7%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

I have used a large number of help desk programs in the past and nothing compares to the dependablilty of helpshift. Fast and easy to learn I highly recommend this!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
Helpshift
Most Helpful Favorable Review
G2 User

I have used a large number of help desk programs in the past and nothing compares to the dependablilty of helpshift. Fast and easy to learn I highly recommend this!

Most Helpful Critical Review
Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Helpshift
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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