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Compare Helpshift and TeamSupport 
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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$29.00 1 agent / month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansHelpshift vs TeamSupport
When assessing the two solutions, reviewers found them equally easy to use. However, TeamSupport is easier to set up and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that TeamSupport meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Helpshift.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Helpshift
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.7
800
Ease of Use
8.8
295
8.8
802
Ease of Setup
8.2
139
8.5
396
Ease of Admin
8.4
138
8.8
389
Quality of Support
8.4
275
8.9
724
Has the product been a good partner in doing business?
8.5
134
9.2
393
Product Direction (% positive)
7.9
288
8.9
797
Features by Category
Ticket and Case Management
8.7
161
|
Verified
9.0
467
|
Verified
8.7
163
|
Verified
8.8
465
|
Verified
8.5
167
|
Verified
8.6
444
|
Verified
8.5
169
8.5
417
|
Verified
8.1
122
|
Verified
8.4
327
|
Verified
8.5
164
|
Verified
8.7
449
|
Verified
8.3
161
|
Verified
8.8
445
|
Verified
8.4
87
8.7
351
|
Verified
Generative AI
Feature Not Available
7.7
26
Feature Not Available
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
8.6
358
|
Verified
8.4
150
|
Verified
8.9
418
|
Verified
8.7
125
|
Verified
8.4
261
|
Verified
8.0
44
8.3
203
|
Verified
9.0
18
8.5
118
|
Verified
Platform
8.5
74
|
Verified
7.6
154
|
Verified
8.1
126
|
Verified
8.4
281
|
Verified
8.4
75
|
Verified
8.7
217
|
Verified
8.2
65
|
Verified
8.4
157
|
Verified
7.8
139
|
Verified
8.4
378
|
Verified
7.8
144
|
Verified
8.6
388
|
Verified
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
8.4
29
8.8
21
7.8
27
8.7
24
8.5
27
8.7
21
8.8
28
Support Automation
8.8
23
8.6
28
8.5
28
8.7
28
8.8
24
8.6
27
8.2
23
8.9
29
Generative AI
Feature Not Available
8.4
19
Feature Not Available
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
6.7
7
Feature Not Available
6.2
7
Feature Not Available
5.0
6
Communication
8.6
110
|
Verified
8.9
111
8.4
120
|
Verified
8.6
114
8.7
86
|
Verified
8.0
49
8.9
105
|
Verified
8.2
63
9.3
14
Feature Not Available
Internal Use
8.1
126
|
Verified
8.4
281
|
Verified
9.2
102
|
Verified
8.2
79
8.8
77
|
Verified
8.3
70
9.0
97
|
Verified
8.4
77
8.8
83
|
Verified
8.2
54
8.8
92
|
Verified
8.1
61
Generative AI
Feature Not Available
8.1
20
Self-Service Experience
8.8
148
8.5
168
8.5
138
8.5
159
8.2
107
7.9
117
8.9
21
7.9
45
8.9
21
8.9
48
Self-Service Platform
8.1
22
8.8
46
8.6
23
8.8
47
8.2
17
7.7
45
8.6
23
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Feature Not Available
8.6
11
Feature Not Available
8.3
11
Categories
Categories
Shared Categories
Helpshift and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Chatbots and Multilingual Customer Support
TeamSupport is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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