Compare Helpshift and REVE Chat 
At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Mid-Market (53.3% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
Free
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansREVE Chat
Star Rating
(15)4.6 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpshift vs REVE Chat
When assessing the two solutions, reviewers found REVE Chat easier to use, set up, and administer. Reviewers also preferred doing business with REVE Chat overall.
- Reviewers felt that REVE Chat meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that REVE Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of REVE Chat over Helpshift.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
REVE Chat
Free
Free
This free plan offers an easy gateway for businesses to start using the solution and discovering the many features and business benefits.
- 1 Seat
- 50 Chatbot Sessions
- 50 Live Chat Sessions
Free Trial
Helpshift
Free Trial is available
REVE Chat
Free Trial is available
Ratings
Meets Requirements
8.6
295
9.0
14
Ease of Use
8.8
295
9.3
14
Ease of Setup
8.2
139
9.1
11
Ease of Admin
8.4
138
8.9
11
Quality of Support
8.4
275
9.4
14
Has the product been a good partner in doing business?
8.5
134
9.1
11
Product Direction (% positive)
7.9
288
10.0
12
Features by Category
Ticket and Case Management
8.7
161
|
Verified
Not enough data
8.7
163
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.5
169
Not enough data
8.1
122
|
Verified
Not enough data
8.5
164
|
Verified
Not enough data
8.3
161
|
Verified
Not enough data
8.4
87
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
Not enough data
8.4
150
|
Verified
Not enough data
8.7
125
|
Verified
Not enough data
8.0
44
Not enough data
9.0
18
Not enough data
Platform
8.5
74
|
Verified
Not enough data
8.1
126
|
Verified
9.1
9
8.4
75
|
Verified
Not enough data
8.2
65
|
Verified
Not enough data
7.8
139
|
Verified
Not enough data
7.8
144
|
Verified
Not enough data
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
8.6
110
|
Verified
9.3
10
8.4
120
|
Verified
9.4
11
8.7
86
|
Verified
8.5
10
8.9
105
|
Verified
8.8
11
9.3
14
Not enough data
Internal Use
8.1
126
|
Verified
9.1
9
9.2
102
|
Verified
9.3
9
8.8
77
|
Verified
9.3
9
9.0
97
|
Verified
9.6
8
8.8
83
|
Verified
9.4
8
8.8
92
|
Verified
9.6
9
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Not enough data
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms, Conversational Support, Customer Self-Service, and Multilingual Customer Support
REVE Chat is categorized as Co-Browsing
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
REVE Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Internet
26.7%
Telecommunications
20.0%
Restaurants
6.7%
Renewables & Environment
6.7%
Real Estate
6.7%
Other
33.3%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
REVE Chat has no discussions with answers
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