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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$19.00 100 Visitors Per Month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "LiveChat" excels in its "Ticket creation user experience" with a score of 9.2, while "Helpshift" trails behind at 8.7, indicating that LiveChat offers a more intuitive interface for creating support tickets.
- Reviewers mention that "LiveChat" provides superior "Response Automation" capabilities, scoring 9.2 compared to "Helpshift's" 8.5, which suggests that LiveChat automates responses more effectively, enhancing efficiency for support teams.
- G2 users highlight that "LiveChat" has a better "Ease of Use" rating of 9.3, while "Helpshift" scores 8.8, indicating that users find LiveChat more user-friendly and easier to navigate overall.
- Users on G2 report that "LiveChat" shines in "Mobile User Support" with a score of 9.1, whereas "Helpshift" scores 8.4, suggesting that LiveChat offers a more robust mobile experience for users on the go.
- Reviewers say that "LiveChat" has a more favorable "Quality of Support" rating of 9.1 compared to "Helpshift's" 8.4, indicating that users feel more supported and satisfied with the assistance they receive from LiveChat.
- Users report that "LiveChat" offers better "Customization" options with a score of 9.0, while "Helpshift" scores 8.1, suggesting that LiveChat allows for more tailored experiences to meet specific business needs.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Helpshift
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
295
9.1
690
Ease of Use
8.8
295
9.3
689
Ease of Setup
8.2
139
9.0
271
Ease of Admin
8.4
138
9.1
263
Quality of Support
8.4
275
9.1
639
Has the product been a good partner in doing business?
8.5
134
9.0
255
Product Direction (% positive)
7.9
288
8.3
683
Features by Category
Ticket and Case Management
8.7
161
|
Verified
9.2
248
8.7
163
|
Verified
9.1
245
8.5
167
|
Verified
9.0
238
8.5
169
9.2
253
8.1
122
|
Verified
8.5
156
8.5
164
|
Verified
9.0
231
8.3
161
|
Verified
9.1
230
8.4
87
8.9
142
|
Verified
Generative AI
Feature Not Available
6.4
6
Feature Not Available
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
150
|
Verified
9.2
220
|
Verified
8.4
150
|
Verified
9.3
232
|
Verified
8.7
125
|
Verified
9.4
267
|
Verified
8.0
44
8.9
222
|
Verified
9.0
18
8.5
108
Platform
8.5
74
|
Verified
9.1
80
|
Verified
8.1
126
|
Verified
8.4
279
|
Verified
8.4
75
|
Verified
9.2
86
|
Verified
8.2
65
|
Verified
8.9
73
|
Verified
7.8
139
|
Verified
8.9
212
|
Verified
7.8
144
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
Not enough data
8.8
21
Not enough data
8.7
24
Not enough data
8.7
21
Not enough data
Support Automation
8.8
23
Not enough data
8.5
28
Not enough data
8.8
24
Not enough data
8.2
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
7.7
10
Feature Not Available
7.8
9
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
9.1
320
|
Verified
8.4
120
|
Verified
8.9
325
|
Verified
8.7
86
|
Verified
8.4
222
8.9
105
|
Verified
8.8
270
|
Verified
9.3
14
8.3
31
Internal Use
8.1
126
|
Verified
8.4
279
|
Verified
9.2
102
|
Verified
8.8
302
|
Verified
8.8
77
|
Verified
8.6
252
|
Verified
9.0
97
|
Verified
8.6
258
|
Verified
8.8
83
|
Verified
8.6
244
|
Verified
8.8
92
|
Verified
8.4
250
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
148
Not enough data
8.5
138
Not enough data
8.2
107
Feature Not Available
8.9
21
Not enough data
8.9
21
Not enough data
Self-Service Platform
8.1
22
Not enough data
8.6
23
Not enough data
8.2
17
Not enough data
8.6
23
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and LiveChat are categorized as Conversational Support, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Digital Customer Service Platforms and Multilingual Customer Support
LiveChat is categorized as Conversational Marketing, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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