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At a Glance
Market Segments
Mid-Market (62.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
Starting at $150.00 Per Month
$0.00 Per Month
Helpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpshift excels in its live chat functionality, receiving a high score of 9.4, which reviewers say enhances real-time customer engagement significantly compared to HubSpot Service Hub's score of 8.6.
- Reviewers mention that Helpshift's customization options for responses are outstanding, with a score of 9.0, allowing for tailored customer interactions, while HubSpot Service Hub's customization scored lower at 8.3.
- G2 users highlight Helpshift's superior mobile optimization with a score of 9.2, making it more accessible for users on the go, whereas HubSpot Service Hub's mobile support is rated at 7.9, indicating room for improvement.
- Users on G2 report that Helpshift's ticket creation user experience is rated at 8.7, which reviewers say is intuitive and efficient, while HubSpot Service Hub's experience is slightly lower at 8.5, suggesting a less streamlined process.
- Reviewers mention that Helpshift's AI text generation capabilities are rated at 7.8, providing decent automation, but HubSpot Service Hub's AI features lag behind with a score of 7.6, indicating a need for enhancement in this area.
- Users say that Helpshift's customer profiles feature is rated at 8.7, which reviewers find useful for personalized service, while HubSpot Service Hub's customer profiles score slightly higher at 8.8, showing a competitive edge in this aspect.
Pricing
Entry-Level Pricing
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Helpshift
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.6
295
8.5
2,112
Ease of Use
8.8
295
8.6
2,304
Ease of Setup
8.2
139
8.3
1,315
Ease of Admin
8.4
138
8.5
913
Quality of Support
8.4
275
8.8
1,940
Has the product been a good partner in doing business?
8.5
134
8.8
901
Product Direction (% positive)
7.9
288
8.7
1,980
Features by Category
Ticket and Case Management
8.7
161
|
Verified
8.5
767
|
Verified
8.7
163
|
Verified
8.4
768
|
Verified
8.5
167
|
Verified
8.4
773
|
Verified
8.5
169
8.2
706
|
Verified
8.1
122
|
Verified
7.8
483
8.5
164
|
Verified
8.2
707
|
Verified
8.3
161
|
Verified
8.4
716
8.4
87
8.7
739
|
Verified
Generative AI
Feature Not Available
7.4
96
Feature Not Available
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
8.6
150
|
Verified
8.1
505
8.4
150
|
Verified
8.5
718
|
Verified
8.7
125
|
Verified
8.3
642
|
Verified
8.0
44
7.8
448
9.0
18
7.7
465
Platform
8.5
74
|
Verified
7.4
513
8.1
126
|
Verified
8.1
625
|
Verified
8.4
75
|
Verified
8.4
668
|
Verified
8.2
65
|
Verified
8.3
624
|
Verified
7.8
139
|
Verified
8.3
719
|
Verified
7.8
144
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Responses
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Not enough data
Platform
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
9.0
27
8.3
805
8.8
21
8.0
609
8.7
24
8.1
356
8.7
21
8.2
549
Support Automation
8.8
23
8.2
634
8.5
28
8.1
398
8.8
24
8.2
610
8.2
23
8.1
567
Generative AI
Feature Not Available
7.4
265
Feature Not Available
7.5
262
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
7.7
141
Feature Not Available
7.7
139
Feature Not Available
Feature Not Available
Communication
8.6
110
|
Verified
8.6
426
|
Verified
8.4
120
|
Verified
8.4
424
|
Verified
8.7
86
|
Verified
8.7
390
|
Verified
8.9
105
|
Verified
8.6
338
9.3
14
8.1
266
Internal Use
8.1
126
|
Verified
8.1
625
|
Verified
9.2
102
|
Verified
8.5
382
|
Verified
8.8
77
|
Verified
8.4
341
|
Verified
9.0
97
|
Verified
8.6
423
8.8
83
|
Verified
8.8
413
|
Verified
8.8
92
|
Verified
8.7
401
|
Verified
Generative AI
Feature Not Available
7.6
188
Self-Service Experience
8.8
148
8.6
657
8.5
138
8.6
630
8.2
107
7.7
86
8.9
21
7.9
418
8.9
21
8.3
453
Self-Service Platform
8.1
22
8.3
439
8.6
23
8.5
455
8.2
17
7.7
362
8.6
23
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Feature Not Available
7.6
86
Feature Not Available
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Helpshift and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Helpshift is categorized as Chatbots and Multilingual Customer Support
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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