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At a Glance
Market Segments
Small-Business (83.8% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
15 $
Free Per Month
HelpCrunch
Star Rating
(235)4.7 out of 5
Market Segments
Small-Business (83.8% of reviews)
Pros & Cons
Entry-Level Pricing
15 $
Browse all 4 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to offers a free entry-level price, making it an attractive option for small businesses looking to minimize costs, while HelpCrunch starts at $15, which some reviewers feel may be a barrier for startups.
- Reviewers mention that HelpCrunch excels in quality of support, scoring 9.6 compared to tawk.to's 8.4, indicating that users find HelpCrunch's customer service more responsive and helpful when issues arise.
- G2 users highlight that HelpCrunch's email marketing features, such as "Automated Email Responses" and "Manage Email Deliverability," receive higher ratings (9.4 and 9.2 respectively) than tawk.to, which suggests that HelpCrunch provides a more robust email marketing experience.
- Users on G2 report that tawk.to shines in its live chat functionality, scoring 9.6, which is crucial for real-time customer engagement, while HelpCrunch's live chat feature, although strong, does not match this level of performance.
- Reviewers mention that HelpCrunch's generative AI capabilities, particularly in "AI Text Generation" and "AI Text Summarization," are rated significantly higher (9.1 and 9.0) than tawk.to's offerings, indicating a more advanced approach to AI-driven customer interactions.
- Users say that tawk.to's ease of setup is rated at 9.3, which many find straightforward, while HelpCrunch's slightly higher score of 9.5 suggests that it may offer a more seamless onboarding experience for new users.
Pricing
Entry-Level Pricing
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
HelpCrunch
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.3
186
9.1
168
Ease of Use
9.4
192
9.1
168
Ease of Setup
9.5
135
9.2
83
Ease of Admin
9.4
121
9.1
77
Quality of Support
9.6
184
8.4
137
Has the product been a good partner in doing business?
9.6
118
9.0
66
Product Direction (% positive)
9.7
178
9.0
161
Features by Category
Ticket and Case Management
9.1
63
|
Verified
Not enough data
9.1
64
|
Verified
Not enough data
9.0
66
|
Verified
Not enough data
9.4
36
Not enough data
Feature Not Available
Not enough data
9.1
61
|
Verified
Not enough data
9.2
58
|
Verified
Not enough data
9.3
43
|
Verified
Not enough data
Generative AI
9.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
33
Not enough data
9.3
63
|
Verified
Not enough data
9.5
75
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.7
45
|
Verified
Not enough data
9.2
107
|
Verified
8.5
124
|
Verified
9.1
51
|
Verified
Not enough data
9.0
41
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
9.1
59
|
Verified
Not enough data
Administration
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Not enough data
Integrations
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Not enough data
Platform
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Design
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Not enough data
Platform
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
9.8
10
Not enough data
9.8
9
Not enough data
Conversational Platform
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Support Automation
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
13
6.5
12
9.1
15
6.5
11
8.3
13
6.4
11
Communication
9.6
103
|
Verified
9.2
135
|
Verified
9.4
106
|
Verified
8.9
136
|
Verified
9.1
86
|
Verified
8.0
100
|
Verified
9.5
89
|
Verified
8.9
118
|
Verified
8.0
22
8.3
41
Internal Use
9.2
107
|
Verified
8.5
124
|
Verified
9.3
92
|
Verified
8.8
123
|
Verified
9.2
83
|
Verified
8.4
113
9.1
82
|
Verified
8.6
116
|
Verified
9.2
80
|
Verified
8.7
111
|
Verified
9.1
86
|
Verified
8.3
112
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HelpCrunch and tawk.to are categorized as Live Chat
Unique Categories
HelpCrunch is categorized as Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Transactional Email, Help Desk, Customer Self-Service, AI Chatbots, and AI Customer Support Agents
tawk.to has no unique categories
Reviews
Reviewers' Company Size
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.2%
Information Technology and Services
11.8%
Marketing and Advertising
9.2%
Internet
7.9%
Health, Wellness and Fitness
4.4%
Other
46.5%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Does your platform have a mobiile app?
1 Comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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