Compare Help Scout and Red Hat Enterprise Linux 
Featured Products
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Enterprise (51.1% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
No pricing available
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansRed Hat Enterprise Linux
Star Rating
(956)4.6 out of 5
Market Segments
Enterprise (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Red Hat Enterprise LinuxHelp Scout vs Red Hat Enterprise Linux
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Red Hat Enterprise Linux meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Red Hat Enterprise Linux over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Red Hat Enterprise Linux
No pricing availableFree Trial
Help Scout
Free Trial is available
Red Hat Enterprise Linux
No trial information availableRatings
Meets Requirements
8.7
321
9.0
497
Ease of Use
9.2
325
8.4
763
Ease of Setup
9.1
168
8.5
570
Ease of Admin
9.1
166
8.5
294
Quality of Support
9.0
295
8.8
480
Has the product been a good partner in doing business?
9.1
159
8.9
281
Product Direction (% positive)
8.1
309
8.9
477
Features by Category
Ticket and Case Management
9.2
176
|
Verified
Not enough data
9.2
176
|
Verified
Not enough data
8.6
191
|
Verified
Not enough data
8.6
166
Not enough data
Feature Not Available
Not enough data
8.6
177
|
Verified
Not enough data
8.9
179
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
170
|
Verified
Not enough data
7.7
104
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
79
|
Verified
Not enough data
8.1
145
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.7
43
Not enough data
8.8
41
Not enough data
8.7
39
Functionality
Not enough data
8.9
42
Not enough data
8.5
40
Not enough data
9.0
40
Not enough data
9.1
41
Agentic AI - Server Virtualization
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Application Support
Not enough data
8.9
22
Not enough data
8.7
22
Not enough data
8.7
22
Not enough data
8.6
22
System Capability
Not enough data
8.3
21
Not enough data
8.1
22
Not enough data
8.9
22
Security
Not enough data
9.1
20
Not enough data
9.3
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
31
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.1
34
|
Verified
Not enough data
9.5
32
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Memory Management - Operating System
Not enough data
9.0
21
Device Management - Operating System
Not enough data
8.8
21
Backup and Recovery - Operating System
Not enough data
7.7
21
Error Detection - Operating System
Not enough data
8.3
25
Security
Not enough data
7.7
8
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.1
7
Categories
Categories
Shared Categories
Help Scout and Red Hat Enterprise Linux share no categories
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Red Hat Enterprise Linux is categorized as Operating System, IoT Operating Systems, Server Virtualization, and Container Engine
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Red Hat Enterprise Linux
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Information Technology and Services
20.0%
Computer Software
11.4%
Telecommunications
6.6%
Financial Services
5.8%
Computer & Network Security
5.0%
Other
51.2%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What in RHEL you guys love?
4 Comments
LL
Guys, if you are looking for love you need to try Ladadate dating site. This is a great solution for all single people. I also want to share with you a cool...Read more
How to use RedHat Containers for Virtualization?
1 Comment
GS
If container-native virtualization is enabled for let’s say an open shift cluster, you can create and add virtualized applications from the service catalog...Read more
What is the b st way to implement web based tools in rhel without gui
1 Comment
MM
yum installRead more
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