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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansMissive
Star Rating
(716)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its Unified Inbox feature, scoring 9.3, which allows teams to manage all customer communications in one place seamlessly. In contrast, Missive's Unified Inbox, while still effective, scored slightly lower at 9.2, indicating a less streamlined experience.
- Reviewers mention that Help Scout's Ticket Creation User Experience is rated at 9.2, making it intuitive for users to create and manage tickets. Missive, however, has not specified a score for this feature, which may suggest a less focused approach to ticket management.
- G2 users highlight Help Scout's Quality of Support with a score of 9.1, indicating that users feel well-supported. Conversely, Missive received a higher score of 9.3, suggesting that users find their support even more responsive and helpful.
- Users on G2 report that Help Scout's Response Automation feature scored 8.6, which is effective but not as robust as Missive's offerings. Missive's automation capabilities are perceived as more advanced, contributing to a smoother workflow for users.
- Reviewers mention that Help Scout's Ease of Use is rated at 9.2, making it user-friendly for teams. Missive, while still easy to use, scored slightly lower at 8.9, indicating that some users may find it less intuitive.
- Users say that Help Scout's Product Direction score of 8.1 reflects a need for improvement in future updates, while Missive shines with a score of 9.6, indicating a strong commitment to evolving and enhancing their product based on user feedback.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Help Scout
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.0
686
Ease of Use
9.2
319
8.8
700
Ease of Setup
9.2
163
8.6
612
Ease of Admin
9.1
163
9.0
222
Quality of Support
9.1
289
9.3
589
Has the product been a good partner in doing business?
9.1
156
9.6
217
Product Direction (% positive)
8.2
303
9.4
673
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Feature Not Available
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
223
Not enough data
8.9
227
Not enough data
7.8
229
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.6
221
Not enough data
9.1
223
Not enough data
8.3
216
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
94
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
9.7
10
8.7
286
8.6
7
8.2
270
8.1
6
Feature Not Available
Design
7.7
8
8.3
264
8.8
7
7.2
255
8.5
11
8.5
266
9.1
11
8.7
267
9.3
10
8.4
254
Generative AI
Not enough data
7.7
240
Not enough data
7.5
237
Inbox Tools
Not enough data
9.3
435
Not enough data
8.8
429
Not enough data
8.7
423
Not enough data
9.0
427
Coordination Tools
Not enough data
8.2
412
Not enough data
8.5
414
Not enough data
7.9
414
Software Options
Not enough data
9.1
418
Not enough data
8.8
419
Email Client - Agentic AI
Not enough data
6.6
85
Not enough data
7.0
90
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
7.7
194
Not enough data
8.8
195
Not enough data
6.9
176
Not enough data
8.2
186
Integrations
Not enough data
7.3
159
Not enough data
8.9
182
Not enough data
7.3
153
Time Management
Not enough data
9.1
183
Not enough data
8.7
171
Not enough data
9.0
179
Generative AI
Not enough data
7.3
166
Not enough data
6.3
155
Not enough data
7.0
160
Agentic AI - Email Management
Not enough data
6.6
75
Not enough data
7.0
75
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
7.7
150
8.9
30
|
Verified
8.6
153
Feature Not Available
Feature Not Available
8.2
22
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Internal Use
7.7
90
|
Verified
Feature Not Available
8.7
29
|
Verified
8.6
154
7.9
18
|
Verified
7.9
143
9.0
32
|
Verified
Feature Not Available
9.5
30
|
Verified
9.1
153
8.4
30
|
Verified
8.1
141
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
110
Channels
Not enough data
8.8(won by default)
108
Not enough data
8.7(won by default)
109
Not enough data
8.6(won by default)
104
Not enough data
7.4(won by default)
102
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Missive are categorized as Shared Inbox, Customer Communications Management, Live Chat, and Email Management
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Accounting
7.6%
Marketing and Advertising
7.3%
Construction
6.9%
Leisure, Travel & Tourism
6.1%
Computer Software
5.4%
Other
66.7%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
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