Compare Help Scout and Missive
Featured Products
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (89.0% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free
Help Scout
Star Rating
(427)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plans
Missive
Star Rating
(818)4.7 out of 5
Market Segments
Small-Business (89.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users appreciating its clean and intuitive interface. Reviewers highlight how easy it is to navigate between different tabs and manage team communications, making it a solid choice for those who prioritize simplicity.
- Users say that Missive shines in managing shared inboxes, particularly for teams handling high volumes of emails. One user noted that it keeps the email side organized, allowing team members to answer vendor questions without sifting through individual inboxes, which enhances collaboration.
- According to verified reviews, Help Scout is praised for its seamless tracking of conversations across channels. Users appreciate the ability to assign conversations to available team members quickly, ensuring that no customer inquiry goes unanswered.
- Reviewers mention that Missive's ability to consolidate multiple organization accounts into one platform is a significant advantage. This feature helps users manage their communications more efficiently, especially for those juggling various email accounts.
- G2 reviewers highlight that while Help Scout has a higher score for ease of use and setup, Missive offers a more robust solution for teams needing to manage complex workflows. Users have noted that Missive's shared inbox feature allows for better organization and task assignment within teams.
- Users report that Help Scout's support quality is commendable, with many praising the responsiveness and helpfulness of the support team. In contrast, while Missive also receives positive feedback for support, some users feel that it could improve in this area compared to Help Scout's strong reputation.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
Free Trial
Help Scout
Free Trial is available
Missive
Free Trial is available
Ratings
Meets Requirements
8.7
323
9.0
787
Ease of Use
9.2
327
8.8
802
Ease of Setup
9.2
169
8.7
706
Ease of Admin
9.1
166
9.0
249
Quality of Support
9.0
297
9.3
677
Has the product been a good partner in doing business?
9.1
160
9.6
245
Product Direction (% positive)
8.1
311
9.4
767
Features by Category
Ticket and Case Management
9.2
177
|
Verified
Not enough data
9.2
177
|
Verified
Not enough data
8.6
193
|
Verified
Not enough data
8.6
166
Not enough data
Feature Not Available
Not enough data
8.6
178
|
Verified
Not enough data
8.9
180
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
170
|
Verified
Not enough data
7.7
105
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
92
|
Verified
Feature Not Available
8.6
104
|
Verified
Not enough data
8.5
81
|
Verified
Not enough data
8.1
147
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.7
225
Not enough data
8.9
234
Not enough data
7.7
234
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.7
223
Not enough data
9.1
224
Not enough data
8.3
220
Generative AI - Business Instant Messaging
Not enough data
7.1
97
AI - Business Instant Messaging
Not enough data
6.9
96
Not enough data
7.0
95
Not enough data
6.9
93
Not enough data
7.0
94
Agentic AI - Business Instant Messaging
Not enough data
7.3
40
Not enough data
7.4
41
Channels
9.7
10
8.7
288
8.6
7
8.2
270
8.1
6
Feature Not Available
Design
7.7
8
8.4
266
8.8
7
7.2
255
8.5
11
8.5
269
9.1
11
8.7
269
9.3
10
8.4
255
Generative AI
Not enough data
7.7
241
Not enough data
7.5
238
Inbox Tools
Not enough data
9.3
447
Not enough data
8.8
438
Not enough data
8.7
434
Not enough data
9.0
435
Coordination Tools
Not enough data
8.2
420
Not enough data
8.5
420
Not enough data
8.0
424
Software Options
Not enough data
9.1
425
Not enough data
8.8
427
Email Client - Agentic AI
Not enough data
6.6
87
Not enough data
7.1
95
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
7.7
202
Not enough data
8.8
205
Not enough data
6.9
179
Not enough data
8.2
192
Integrations
Not enough data
7.4
161
Not enough data
8.9
189
Not enough data
7.3
154
Time Management
Not enough data
9.1
192
Not enough data
8.7
173
Not enough data
9.0
189
Generative AI
Not enough data
7.3
170
Not enough data
6.3
157
Not enough data
7.0
164
Agentic AI - Email Management
Not enough data
6.6
77
Not enough data
7.0
77
Generative AI
Not enough data
8.0
121
Not enough data
7.9
120
Not enough data
Feature Not Available
Communication
8.9
30
|
Verified
7.7
154
8.9
32
|
Verified
8.6
157
Feature Not Available
Feature Not Available
8.2
22
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
Internal Use
7.7
92
|
Verified
Feature Not Available
8.7
29
|
Verified
8.7
160
7.9
18
|
Verified
8.0
144
9.1
35
|
Verified
Feature Not Available
9.5
33
|
Verified
9.2
159
8.4
30
|
Verified
8.1
142
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
93
Not enough data
7.8(won by default)
90
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6(won by default)
111
Channels
Not enough data
8.8(won by default)
109
Not enough data
8.7(won by default)
110
Not enough data
8.6(won by default)
105
Not enough data
7.3(won by default)
103
Not enough data
8.5(won by default)
105
Insight
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Missive are categorized as Shared Inbox, Customer Communications Management, Live Chat, and Email Management
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.3%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.3%
Retail
4.1%
Other
52.9%
Accounting
10.6%
Marketing and Advertising
6.7%
Construction
6.0%
Leisure, Travel & Tourism
5.4%
Real Estate
5.2%
Other
66.1%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
What does Missive do?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
Is Front app good?
1 Comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What is Missive app?
1 Comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
