Link copied to clipboard # Help Scout vs Missive Comparison - What are their main differences? Share [ Export ](/compare/help-scout/missive/export.csv) Help ScoutMissive[+ Add Product](#) Reviews **Help Scout** [ 4.4/5(431) ](https://www.g2.com/products/help-scout/reviews#reviews) **Missive** [ 4.7/5(861) ](https://www.g2.com/products/missive/reviews#reviews) Pricing **Help Scout** Free Trial **$0.00** 5 Users Per Month · Free **Missive** Free Trial **Starting at $14.00** 1 User Per Year · Starter **Pricing Insights** from reviews Time to Implement **Help Scout** 1 month Based on 82 responses **Missive** 1 month Based on 216 responses Return on Investment **Help Scout** 9 months Based on 55 responses **Missive** 3 months6 months sooner Based on 211 responses Perceived Cost **Help Scout** $$$$$ **Missive** $$$$$ Average Discount **Help Scout** 13%7% more **Missive** 6% ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive") G2 offers free advice on this comparison. 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Pros & Cons **Help Scout** [ Ease of Use (14) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[ Lack of Features (8) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) **Missive** [ Team Collaboration (343) ](https://www.g2.com/products/missive/reviews?filters%5Bsentiment_snippet%5D=1325133&qs=pros-and-cons#reviews)[ Communication (306) ](https://www.g2.com/products/missive/reviews?filters%5Bsentiment_snippet%5D=1324410&qs=pros-and-cons#reviews)[ Missing Features (123) ](https://www.g2.com/products/missive/reviews?filters%5Bsentiment_snippet%5D=1323666&qs=pros-and-cons#reviews)[ Learning Curve (95) ](https://www.g2.com/products/missive/reviews?filters%5Bsentiment_snippet%5D=1323534&qs=pros-and-cons#reviews) Integrations **Help Scout** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/help-scout/integrations) **Missive** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ View all ](https://www.g2.com/products/missive/integrations) Screenshots **Help Scout** ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png) **Missive** ![Missive screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457059/67b389999cf6f3d8e10cec93-img-sharedinbox.png) Ratings Meets Requirements **Help Scout** 8.7 8.7327 **Missive** 9.0 9.0827 Ease of Use **Help Scout** 9.2 9.2331 **Missive** 8.8 8.8844 Ease of Setup **Help Scout** 9.2 9.2173 **Missive** 8.7 8.7748 Ease of Admin **Help Scout** 9.1 9.1169 **Missive** 9.0 9.0256 Quality of Support **Help Scout** 9.0 9.0300 **Missive** 9.3 9.3711 Has the product been a good partner in doing business? **Help Scout** 9.1 9.1163 **Missive** 9.6 9.6252 Product Direction (% positive) **Help Scout** 8.1 8.1315 **Missive** 9.4 9.4802 Features Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.7 16 8.1 295 Channels Multi-Channel Coverage 9.7(won by 1.0) 11 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 289 Open Listening 8.6(won by 0.4) 7 8.2 270 Physical Media 8.1(won by default) 6 Feature Not Available Design Communications Strategy Development 7.7 8 8.4(won by 0.7) 268 (There is a greater than 0.5 difference between this product's rating and its competitors) Create Content 8.8(won by 1.6) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 255 Personalization 8.5(tied score) 11 8.5(tied score) 270 Inbound Identification 9.1(won by 0.4) 11 8.7 269 Regulatory Compliance 9.3(won by 0.9) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 255 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.7(won by default) 241 AI Text Summarization Not enough data 7.5(won by default) 238 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.9 67 8.1 602 Productivity Tools Notes 9.4(won by 0.2) 59 9.2 515 Internal Discussion 9.0 56 9.4(won by 0.4) 526 Assignments and Tasks 8.9(won by 0.3) 52 8.6 507 Workflows 9.0(won by 0.7) 52 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 482 Templates 9.1(won by 0.3) 53 8.8 477 Integrations 8.5(won by 0.3) 48 8.2 482 Tagging System 9.3(won by 0.3) 60 9.0 492 Analytics Trends 8.3(won by 0.9) 39 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 417 Performance Tracking 8.6(won by 1.1) 51 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 419 Email Tracking Feature Not Available 7.5(won by default) 426 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 6.7(won by default) 146 Decision Making Not enough data 6.9(won by default) 143 Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 137 8.3 163 Generative AI AI Text Generation Not enough data 8.0(won by default) 121 AI Text Summarization Not enough data 7.9(won by default) 120 AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat 8.9(won by 1.2) 30 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 154 Notifications 8.9(won by 0.3) 32 | Verified 8.6 158 In-App Messaging 8.2(won by default) 22 | Verified Feature Not Available Targeted Emails Feature Not Available Feature Not Available Co-Browsing Feature Not Available Feature Not Available Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Conversation Archiving 8.7(tied score) 29 | Verified 8.7(tied score) 160 Lead Development 7.9 18 | Verified 8.0(won by 0.1) 144 Team Inbox 9.5(won by 0.3) 33 | Verified 9.2 160 Customer Profiles 8.4(won by 0.3) 30 | Verified 8.1 142 Customization 7.7(won by default) 93 | Verified Feature Not Available Knowledge Base 9.1(won by default) 35 | Verified Feature Not Available Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 225 Not enough data Ticket and Case Management Ticket Creation User Experience 9.2(won by default) 178 | Verified Not enough data Ticket Response User Experience 9.2(won by default) 180 | Verified Not enough data Workflow 8.6(won by default) 197 | Verified Not enough data Automated Response 8.6(won by default) 168 Not enough data Attachments/Screencasts 8.6(won by default) 178 | Verified Not enough data Ticket Collaboration 9.0(won by default) 183 | Verified Not enough data Customer/Contact Database 8.3(won by default) 101 Not enough data Service Level Agreement (SLA) Management Feature Not Available Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation 6.3(won by default) 9 Not enough data AI Text Summarization 6.7(won by default) 7 Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Email to Case 9.2(won by default) 172 | Verified Not enough data Live Chat Support 7.8(won by default) 106 | Verified Not enough data Social Media Integration 7.7(won by default) 62 Not enough data Voice 7.0(won by default) 29 | Verified Not enough data Customer Portal Feature Not Available Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 7.5(won by default) 39 Not enough data Customization 7.7(won by default) 93 | Verified Feature Not Available User, Role, and Access Management 8.6(won by default) 104 | Verified Not enough data Third-Party Integrations 8.5(won by default) 82 | Verified Not enough data Reporting 8.1(won by default) 149 | Verified Not enough data Activity Dashboard 8.2(won by default) 152 | Verified Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);) Not enough data 7.8 244 Business Instant Messaging File Sharing Not enough data 8.7(won by default) 227 Notifications Not enough data 8.9(won by default) 236 Search Not enough data 7.8(won by default) 236 Screen Sharing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Business Instant Messaging Audio Conferencing Not enough data Feature Not Available Video Conferencing Not enough data Feature Not Available Two-Way Audio & Video Not enough data Not enough data Conferencing Not enough data Not enough data Business Instant Messaging Mobile Application Not enough data 8.7(won by default) 225 Web Application Not enough data 9.1(won by default) 226 Third-Party Integrations Not enough data 8.3(won by default) 222 Active Directory Integration Not enough data Not enough data Generative AI - Business Instant Messaging Text Summarization Not enough data 7.1(won by default) 97 AI - Business Instant Messaging AI Powered Search Not enough data 6.9(won by default) 96 Smart Notifications Not enough data 7.0(won by default) 95 AI Powered Language Translation Not enough data 6.9(won by default) 93 Content Generation Not enough data 7.0(won by default) 94 Generative AI Not enough data Not enough data Agentic AI - Business Instant Messaging Cross-system Integration Not enough data 7.3(won by default) 40 Natural Language Interaction Not enough data 7.4(won by default) 41 Multi-Language Not enough data Not enough data Additional Functionality Group Messaging Not enough data Not enough data Bulk Send Not enough data Not enough data Meeting Management Not enough data Not enough data Mobile Access Not enough data Not enough data Rich Text Editor Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Discussions/Forums Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Contact Management Not enough data Not enough data User Management Not enough data Not enough data Message Recall Not enough data Not enough data Canned Responses Not enough data Not enough data Document Storage Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Workflow Configuration Not enough data Not enough data Single Sign On Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Task Management Not enough data Not enough data Reminders Not enough data Not enough data Read Receipts Not enough data Not enough data @mentions Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Chat Not enough data Not enough data SSL Security Not enough data Not enough data Data Import/Export Not enough data Not enough data Email Management Not enough data Not enough data Search/Filter Not enough data Not enough data Secure Data Storage Not enough data Not enough data Activity Tracking Not enough data Not enough data Broadcast Messaging Not enough data Not enough data Customizable Branding Not enough data Not enough data Drag & Drop Not enough data Not enough data Commenting/Notes Not enough data Not enough data Employee Database Not enough data Not enough data One-to-One Messaging Not enough data Not enough data Event Calendar Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Updates Not enough data Not enough data Employee Photos Not enough data Not enough data Mobile Alerts Not enough data Not enough data Engagement Tracking Not enough data Not enough data Blogs Not enough data Not enough data Email Client[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data 8.4 464 Inbox Tools Unified Inbox Not enough data 9.3(won by default) 449 Filters Not enough data 8.8(won by default) 439 Reminders Not enough data 8.7(won by default) 436 Notifications Not enough data 9.0(won by default) 436 Coordination Tools Calendar Not enough data 8.2(won by default) 421 Contacts Not enough data 8.5(won by default) 421 Task Management Not enough data 8.0(won by default) 428 Software Options Desktop Application Not enough data 9.1(won by default) 426 Mobile Application Not enough data 8.8(won by default) 428 Email Client - Agentic AI Autonomous Task Execution Not enough data 6.6(won by default) 87 Cross-system Integration Not enough data 7.1(won by default) 95 Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.6 70 Not enough data Conversational Platform Personalization 8.3(won by default) 57 Not enough data Omnichannel 8.5(won by default) 31 Not enough data Contextual Engagement 8.7(won by default) 33 Not enough data Proactive Engagement 8.4(won by default) 36 Not enough data Support Automation Intelligent Routing 8.4(won by default) 36 Not enough data Seamless Escalation 8.8(won by default) 42 Not enough data Transcripts 8.4(won by default) 34 Not enough data Self-Serve Support 9.0(won by default) 36 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 7.8 225 Sorting & Filtering Attachment Search Not enough data 7.8(won by default) 203 Tags Not enough data 8.8(won by default) 206 AI Sorting Not enough data 6.9(won by default) 179 Predefined Rules Not enough data 8.2(won by default) 193 Integrations Microsoft Outlook Integration Not enough data 7.4(won by default) 161 Gmail Integration Not enough data 8.9(won by default) 191 Apple Calendar Integration Not enough data 7.3(won by default) 154 Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox Not enough data 9.1(won by default) 192 Email Automation Not enough data 8.7(won by default) 174 Snooze Not enough data 9.0(won by default) 190 Generative AI AI Text Generation Not enough data 7.3(won by default) 171 AI Text-to-Speech Not enough data 6.3(won by default) 157 AI Text Summarization Not enough data 7.0(won by default) 164 Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution Not enough data 6.6(won by default) 78 Cross-system Integration Not enough data 7.0(won by default) 77 Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.6 129 Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base 8.7(won by default) 109 Not enough data Searchable Articles 8.3(won by default) 104 Not enough data Mobile Optimization 8.3(won by default) 26 Not enough data Personalization 8.5(won by default) 29 Not enough data Community Forums Feature Not Available Not enough data Self-Service Platform Branding 8.8(won by default) 28 Not enough data Automation 8.7(won by default) 32 Not enough data Integrations 8.7(won by default) 29 Not enough data Artificial Intelligence Feature Not Available Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.3 113 Generative AI AI Text Generation Not enough data 7.9(won by default) 93 AI Text Summarization Not enough data 7.8(won by default) 90 Process Macros Not enough data 8.6(won by default) 111 Mentions Not enough data Feature Not Available Tickets Not enough data Feature Not Available Channels Email Not enough data 8.8(won by default) 110 Social Not enough data 8.7(won by default) 110 Live Chat Not enough data 8.6(won by default) 105 Phone Not enough data 7.3(won by default) 103 Text Not enough data 8.5(won by default) 105 Insight Surveys Not enough data Feature Not Available Reporting Not enough data Feature Not Available Visitor Activity Not enough data Feature Not Available Help Desk Not enough data Feature Not Available Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data User Insights Reviewers' Company Size [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Small-Business(50 or fewer emp.) 61.7% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.4% [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")](https://www.g2.com/products/missive/reviews) Missive Small-Business(50 or fewer emp.) 88.3% Mid-Market(51-1000 emp.) 11.5% Enterprise(\> 1000 emp.) 0.2% Small-Business (50 or fewer emp.) 61.7% 88.3% Mid-Market (51-1000 emp.) 34.0% 11.5% Enterprise (\> 1000 emp.) 4.4% 0.2% Reviewers' Industry [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Computer Software 21.3% Information Technology and Services 9.8% Internet 7.4% Marketing and Advertising 4.3% Financial Services 4.1% Other 53.1% [![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive")](https://www.g2.com/products/missive/reviews) Missive Accounting 10.9% Marketing and Advertising 6.4% Construction 5.7% Leisure, Travel & Tourism 5.2% Real Estate 4.9% Other 66.8% Alternatives **Help Scout Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail 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