Introducing G2.ai, the future of software buying.Try now
Compare Help Scout and Helpjuice 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ElevenLabs
Visit Website
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
No pricing available
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHelpjuice
Star Rating
(363)4.7 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a score of 9.8, allowing seamless communication across various platforms, while Helpjuice, although strong, scores slightly lower at 8.5 in this area.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive for users to submit requests, whereas Helpjuice does not provide a dedicated ticketing system, which may limit its usability for support teams.
- G2 users highlight Helpjuice's superior knowledge base functionality, scoring 9.5, which includes features like customizable templates and in-content feedback, while Help Scout's knowledge base is rated at 9.0, indicating a solid but less comprehensive offering.
- Users on G2 report that Help Scout's quality of support is rated at 9.1, with many praising the responsiveness and helpfulness of the support team, while Helpjuice scores slightly higher at 9.3, indicating a strong reputation for customer service.
- Reviewers say that Help Scout's ease of use is a standout feature with a score of 9.2, making it accessible for teams of all sizes, while Helpjuice, with a score of 8.9, is still user-friendly but may require a bit more training for new users.
- Users report that Helpjuice shines in its analytics capabilities, scoring 8.7, which provides insights into knowledge base performance, while Help Scout's analytics features are rated lower, indicating a potential gap in data-driven decision-making tools.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Helpjuice
No pricing availableFree Trial
Help Scout
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.0
344
Ease of Use
9.2
319
9.1
359
Ease of Setup
9.2
163
9.2
316
Ease of Admin
9.1
163
9.1
278
Quality of Support
9.1
289
9.5
325
Has the product been a good partner in doing business?
9.1
156
9.4
273
Product Direction (% positive)
8.2
303
9.5
343
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Administration
Not enough data
8.8
77
Not enough data
8.6
74
Not enough data
8.7
74
Knowledge Management
Not enough data
9.3
70
Not enough data
8.9
69
Not enough data
8.9
69
Compliance
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.5
75
Not enough data
8.3
74
Customer Support
Not enough data
8.8
71
Not enough data
8.6
70
Not enough data
8.5
68
Data Security
Not enough data
8.5
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Feature Not Available
Administration
Not enough data
8.5
68
Not enough data
9.0
69
Not enough data
9.2
70
Generative AI
Not enough data
8.3
63
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
8.0
269
Not enough data
8.5
276
Not enough data
8.8
274
Not enough data
8.2
271
Not enough data
7.1
265
Not enough data
8.7
275
Knowledge Dissemination
Not enough data
8.7
269
Not enough data
9.0
274
Not enough data
8.8
267
Not enough data
8.5
263
Not enough data
8.6
262
Not enough data
7.8
255
Not enough data
9.1
266
Not enough data
7.8
253
Not enough data
7.9
252
Agentic AI - Knowledge Base
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.5
40
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
8.4
117
Self-Service Experience
8.7
107
9.6
164
8.3
103
9.0
162
Feature Not Available
7.4
149
8.3
26
8.5
148
8.5
29
8.8
148
Self-Service Platform
8.8
28
9.4
156
8.7
31
8.1
145
Feature Not Available
8.0
144
8.7
29
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Helpjuice are categorized as Customer Self-Service
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Email Management
Helpjuice is categorized as Contact Center Knowledge Base and Knowledge Base
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
24.8%
Information Technology and Services
11.6%
Telecommunications
4.4%
Hospital & Health Care
2.8%
Financial Services
2.8%
Other
53.7%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Helpjuice has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
