# Help Scout vs Helpjuice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Helpjuice excels in providing a robust knowledge base, with users highlighting its AI-powered search and chatbot features that empower customers to find answers independently. This capability significantly reduces case volume, allowing support teams to focus on more complex issues.
- **Users say** Help Scout is particularly effective for small businesses, offering a user-friendly interface that facilitates customer support through shared inboxes and ticketing systems. Reviewers appreciate how it helps them quickly identify old data, making it a practical choice for organizations looking to streamline their support processes.
- **According to verified reviews** , Helpjuice's versatility in document management stands out, as it allows teams to house procedures and instructions in one location. Users can easily add keywords for searching, which enhances the overall efficiency of accessing important information.
- **Reviewers mention** that Help Scout provides a high level of customer support, with many praising its accessible UI and the ability to create records of provided support. However, some users feel it could improve in matching specific workflow needs, indicating potential configuration challenges.
- **G2 reviewers highlight** Helpjuice's strong market presence, particularly among mid-market companies, which reflects its ability to cater to more complex organizational needs. Users appreciate the feedback mechanism that allows them to suggest updates to documents, fostering a collaborative environment.
- **Users report** that both platforms have comparable ease of setup and administration, but Helpjuice edges out slightly with its more comprehensive features for managing customer information and support documentation, making it a preferred choice for teams that require extensive knowledge management capabilities.



| | Help Scout | Helpjuice | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 428 | 376 | 
| **Largest Market Segment** | Small-Business (62.0% of reviews) | Mid-Market (48.8% of reviews) | 
| **Entry Level Price** | $0.00 5 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

### Helpjuice

Pros:
- Ease of Use (80 reviews)
- Helpful (75 reviews)

Cons:
- Limited Customization (22 reviews)
- Editing Difficulties (20 reviews)

---
## Ratings Comparison
| Rating | Help Scout | Helpjuice | 
|---|---|---|
  | **Meets Requirements** | 8.7 (325 reviews) | 9.0 (355 reviews) | 
  | **Ease of Use** | 9.2 (329 reviews) | 9.1 (371 reviews) | 
  | **Ease of Setup** | 9.2 (171 reviews) | 9.2 (327 reviews) | 
  | **Ease of Admin** | 9.1 (167 reviews) | 9.1 (284 reviews) | 
  | **Quality of Support** | 9.0 (299 reviews) | 9.5 (336 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (161 reviews) | 9.4 (279 reviews) | 
  | **Product Direction (% positive)** | 8.1 (313 reviews) | 9.5 (354 reviews) | 

---
## Pricing

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

### Helpjuice

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.1/10 | 222 |
| **Helpjuice** | N/A | N/A |

#### Ticket and Case Management

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (177 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.2 (179 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.6 (195 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.6 (167 reviews) | Not enough data | 
| **SLA Management** | Feature Not Available | Not enough data | 
| **Attachments/Screencasts** | 8.6 (178 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.9 (182 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.2 (100 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | 5.8 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 
| **Email to Case** | 9.2 (172 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 7.8 (106 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 7.7 (61 reviews) | Not enough data | 
| **Voice** | 7.0 (29 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Mobile User Support** | 7.5 (39 reviews) | Not enough data | 
| **Customization ** | 7.7 (93 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (104 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.5 (82 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.1 (149 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (152 reviews) ✓ Verified | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Helpjuice** | 8.7/10 | 81 |

#### Administration

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Database Management ** | Not enough data | 8.8 (77 reviews) | 
| **Data Workflows** | Not enough data | 8.6 (73 reviews) | 
| **Issue Management** | Not enough data | 8.7 (73 reviews) | 

#### Knowledge Management

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.3 (71 reviews) | 
| **Publishing Workflows** | Not enough data | 8.8 (68 reviews) | 
| **Analytics** | Not enough data | 8.9 (69 reviews) | 

#### Compliance

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.7 (76 reviews) | 
| **Data Governance** | Not enough data | 8.7 (74 reviews) | 
| **Compliance** | Not enough data | 8.5 (74 reviews) | 
| **Auditing** | Not enough data | 8.3 (73 reviews) | 

#### Customer Support

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.7 (70 reviews) | 
| **Suggestions** | Not enough data | 8.6 (69 reviews) | 
| **Decision Trees** | Not enough data | 8.5 (68 reviews) | 

#### Data Security

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.5 (72 reviews) | 
| **Data Transport** | Not enough data | 8.6 (70 reviews) | 
| **Access Management** | Not enough data | 9.0 (70 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Feature Not Available | 

#### Administration

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (67 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (68 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (70 reviews) | 

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (63 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.7/10 | 16 |
| **Helpjuice** | N/A | N/A |

#### Channels

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Multi-Channel Coverage** | 9.7 (11 reviews) | Not enough data | 
| **Open Listening** | 8.6 (7 reviews) | Not enough data | 
| **Physical Media** | 8.1 (6 reviews) | Not enough data | 

#### Design

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Communications Strategy Development** | 7.7 (8 reviews) | Not enough data | 
| **Create Content** | 8.8 (7 reviews) | Not enough data | 
| **Personalization** | 8.5 (11 reviews) | Not enough data | 
| **Inbound Identification** | 9.1 (11 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.3 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.9/10 | 66 |
| **Helpjuice** | N/A | N/A |

#### Productivity Tools

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Notes** | 9.4 (59 reviews) | Not enough data | 
| **Internal Discussion** | 9.0 (56 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.9 (52 reviews) | Not enough data | 
| **Workflows** | 9.0 (52 reviews) | Not enough data | 
| **Templates** | 9.1 (53 reviews) | Not enough data | 
| **Integrations** | 8.5 (47 reviews) | Not enough data | 
| **Tagging System** | 9.2 (59 reviews) | Not enough data | 

#### Analytics

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Trends** | 8.3 (39 reviews) | Not enough data | 
| **Performance Tracking** | 8.5 (50 reviews) | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Helpjuice** | 8.3/10 | 291 |

#### Knowledge Pages

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (268 reviews) | 
| **In-Content Feedback** | Not enough data | 8.5 (278 reviews) | 
| **Versioning and Version History** | Not enough data | 8.9 (276 reviews) | 
| **Decision Trees** | Not enough data | 8.2 (272 reviews) | 
| **Duplicate Detection** | Not enough data | 7.2 (266 reviews) | 
| **Content Editor** | Not enough data | 8.7 (277 reviews) | 

#### Knowledge Dissemination

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Page Analytics** | Not enough data | 8.7 (270 reviews) | 
| **Permissions** | Not enough data | 9.0 (275 reviews) | 
| **Knowledge Sharing** | Not enough data | 8.9 (269 reviews) | 
| **Notifications** | Not enough data | 8.5 (263 reviews) | 
| **Advanced Search** | Not enough data | 8.6 (263 reviews) | 
| **Browser Extension** | Not enough data | 7.8 (255 reviews) | 
| **Organization** | Not enough data | 9.1 (265 reviews) | 
| **Other Integrations** | Not enough data | 7.8 (253 reviews) | 
| **Knowledge Integrations** | Not enough data | 7.9 (251 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.5 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (40 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 70 |
| **Helpjuice** | N/A | N/A |

#### Conversational Platform

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Personalization** | 8.3 (57 reviews) | Not enough data | 
| **Omnichannel** | 8.5 (31 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (33 reviews) | Not enough data | 
| **Proactive Engagement** | 8.4 (36 reviews) | Not enough data | 

#### Support Automation

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Intelligent Routing** | 8.4 (36 reviews) | Not enough data | 
| **Seamless Escalation** | 8.8 (42 reviews) | Not enough data | 
| **Transcripts** | 8.4 (34 reviews) | Not enough data | 
| **Self-Serve Support** | 9.0 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Helpjuice** | N/A | N/A |

#### Sorting & Filtering

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 

#### Integrations

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 

#### Time Management

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.5/10 | 135 |
| **Helpjuice** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Pop-up Chat** | 8.9 (30 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (32 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 8.2 (22 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Customization ** | 7.7 (93 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 7.9 (18 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 9.1 (35 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.5 (33 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (30 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 128 |
| **Helpjuice** | 8.2/10 | 175 |

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (117 reviews) | 

#### Self-Service Experience

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Knowledge Base** | 8.7 (108 reviews) | 9.6 (170 reviews) | 
| **Searchable Articles** | 8.3 (103 reviews) | 9.0 (166 reviews) | 
| **Community Forums** | Feature Not Available | 7.4 (149 reviews) | 
| **Mobile Optimization** | 8.3 (26 reviews) | 8.5 (148 reviews) | 
| **Personalization** | 8.5 (29 reviews) | 8.8 (149 reviews) | 

#### Self-Service Platform

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Branding** | 8.8 (28 reviews) | 9.4 (159 reviews) | 
| **Automation** | 8.7 (32 reviews) | 8.1 (146 reviews) | 
| **Artificial Intelligence** | Feature Not Available | 8.0 (147 reviews) | 
| **Integrations** | 8.7 (29 reviews) | 8.1 (142 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (40 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (40 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (40 reviews) | 
| **Decision Making** | Not enough data | 8.1 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Helpjuice** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Helpjuice** | N/A | N/A |

#### Knowledge Base

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Help Scout | Helpjuice | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Help Scout (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Helpjuice (2):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Help Scout | Helpjuice | 
|---|---|---|
| **Small-Business** | 62.0% | 39.2% | 
| **Mid-Market** | 33.7% | 48.8% | 
| **Enterprise** | 4.4% | 12.0% | 

### By Industry

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

#### Helpjuice

- **Computer Software:** 24.3%
- **Information Technology and Services:** 12.0%
- **Telecommunications:** 4.8%
- **Hospital & Health Care:** 2.9%
- **Financial Services:** 2.7%
- **Consumer Services:** 2.7%
- **Marketing and Advertising:** 2.4%
- **Non-Profit Organization Management:** 2.4%
- **Primary/Secondary Education:** 1.6%
- **Education Management:** 1.6%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7615 reviews)
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- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Helpjuice

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- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2317 reviews)
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- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (11895 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7615 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)

---
## Top Discussions

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

### Helpjuice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/help-scout-vs-helpjuice)