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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Mid-Market (49.2% of reviews)
Entry-Level Pricing
Free 10000 Sessions Per Month
$0.00
Heap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansLaunchDarkly
Star Rating
(625)4.5 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap's event tracking capabilities are robust, allowing for automatic data capture without manual tagging, which reviewers say significantly reduces setup time compared to LaunchDarkly's more manual approach to feature flagging.
- Reviewers mention that LaunchDarkly excels in its feature flagging and experimentation tools, with users on G2 highlighting the ability to roll out features gradually and test them in real-time, which is a critical advantage for teams focused on continuous delivery.
- Users say that both products have a similar ease of setup score, but Heap's intuitive interface is often praised for making it easier for non-technical users to navigate, while LaunchDarkly's interface is noted for being slightly more complex due to its extensive feature set.
- Reviewers mention that while both products have high-quality support, LaunchDarkly's support team is frequently highlighted for their responsiveness and depth of knowledge, which users report as a key factor in their overall satisfaction.
- G2 users report that Heap's analytics capabilities are impressive, particularly its ability to provide insights without requiring extensive data engineering, while LaunchDarkly's analytics are more focused on feature performance, which some users find less comprehensive for broader product insights.
- Users on G2 highlight that both products have strong product direction, but LaunchDarkly's commitment to continuous improvement and user feedback is often noted as a reason for its higher score in this area, with reviewers saying they feel more confident in its future roadmap.
Pricing
Entry-Level Pricing
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
LaunchDarkly
Developer
$0.00
Feature flagging for your passion project. Start for free; pay only when you exceed Developer tier limits
- 1 project
- 3 environments
- 5 service connections per month
Free Trial
Heap
Free Trial is available
LaunchDarkly
Free Trial is available
Ratings
Meets Requirements
8.6
856
9.0
535
Ease of Use
8.1
865
8.7
547
Ease of Setup
8.5
313
8.6
345
Ease of Admin
8.6
317
8.9
131
Quality of Support
8.7
679
8.9
358
Has the product been a good partner in doing business?
8.8
299
9.0
121
Product Direction (% positive)
8.7
794
9.2
537
Features by Category
Metrics
8.6
397
Not enough data
8.4
365
Not enough data
8.3
327
Not enough data
9.0
398
Not enough data
8.8
391
Not enough data
8.0
305
Not enough data
8.1
279
Not enough data
8.7
347
Not enough data
8.7
368
Not enough data
Reporting
8.6
365
Not enough data
8.0
293
Not enough data
8.7
330
Not enough data
8.3
358
Not enough data
8.2
205
Not enough data
8.4
225
Not enough data
8.3
375
Not enough data
Other
8.4
339
Not enough data
8.0
185
Not enough data
7.6
192
Not enough data
8.2
214
Not enough data
8.1
149
Not enough data
8.0
45
Not enough data
7.9
47
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
274
Not enough data
8.6
99
Not enough data
8.6
412
Not enough data
8.7
388
Not enough data
User Identification
8.1
41
9.0
5
8.6
94
9.4
6
8.5
68
8.7
5
Tracking & Reporting
8.6
102
9.7
6
8.4
93
8.6
6
8.1
80
7.2
6
8.1
97
9.2
6
8.2
96
9.4
6
8.4
90
8.3
6
Metrics
8.3
65
9.7
6
7.9
51
Feature Not Available
8.0
56
9.4
6
8.2
57
8.1
6
8.4
68
9.7
6
User Behavior
9.4
83
9.2
8
9.0
73
8.3
8
9.0
69
8.1
7
A/B Testing
9.1
52
7.7
8
8.9
24
7.4
7
9.3
61
9.0
7
9.3
44
7.9
7
Visitor Information
9.3
66
9.2
8
8.9
61
9.3
7
Agentic AI - Session Replay
Not enough data
8.0
5
Product Analytics
8.3
300
7.8
27
8.7
358
8.8
28
8.5
327
8.2
28
8.7
351
8.9
28
7.9
105
Feature Not Available
8.4
223
7.5
26
7.8
92
Feature Not Available
8.3
254
7.6
26
Agentic AI - Product Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
8.6
85
Not enough data
8.4
87
Not enough data
8.6
83
Not enough data
8.2
69
Not enough data
7.8
72
Not enough data
7.3
49
Not enough data
Administration
8.1
69
Not enough data
8.2
50
Not enough data
8.5
65
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.0
195
Not enough data
8.5
199
Not enough data
8.1
187
Management
Not enough data
8.5
193
Not enough data
7.6
192
Not enough data
7.7
183
Agentic AI - Continuous Delivery
Not enough data
7.5
10
Not enough data
8.5
11
Not enough data
7.7
10
Not enough data
7.5
10
Not enough data
7.7
10
Bug Reporting
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Bug Monitoring
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
8.6
6
Agentic AI - Bug Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Visibility
Not enough data
8.5
8
Not enough data
9.0
8
Not enough data
9.0
8
Monitoring and Management
Not enough data
8.6
7
Not enough data
8.1
8
Not enough data
9.0
8
Agentic AI - Log Monitoring
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
9.2
30
Not enough data
9.2
31
Not enough data
Platform Data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Not enough data
Platform Additional Functionality
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.3
445
Not enough data
8.9
428
Not enough data
7.7
414
Functionality
Not enough data
8.7
432
Not enough data
9.0
431
Not enough data
8.4
414
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Computing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Experimental Design
Not enough data
8.3
158
Not enough data
8.4
159
Not enough data
7.9
152
Analytics
Not enough data
7.3
155
Not enough data
Feature Not Available
Agentic AI - A/B Testing
Not enough data
7.4
13
Not enough data
8.0
14
Not enough data
6.9
14
Not enough data
6.8
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Not enough data
Process Management
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
System Management
9.4
20
Not enough data
9.3
14
Not enough data
Large Language Model Operationalization (LLMOps)Hide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Prompt Engineering - Large Language Model Operationalization (LLMOps)
Not enough data
Not enough data
Not enough data
Feature Not Available
Inference Optimization - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Model Garden - Large Language Model Operationalization (LLMOps)
Not enough data
Not enough data
Custom Training - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Application Development - Large Language Model Operationalization (LLMOps)
Not enough data
Not enough data
Model Deployment - Large Language Model Operationalization (LLMOps)
Not enough data
Not enough data
Not enough data
Feature Not Available
Guardrails - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Model Monitoring - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Not enough data
Not enough data
Security - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Not enough data
Not enough data
Gateways & Routers - Large Language Model Operationalization (LLMOps)
Not enough data
Feature Not Available
Telemetry Collection & Ingestion - Observability
Not enough data
7.8
9
Not enough data
7.4
9
Agentic AI - Observability Software
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
6.0
5
Not enough data
6.4
6
Not enough data
5.8
6
Not enough data
5.6
6
Visualization & Dashboards - Observability
Not enough data
Feature Not Available
Not enough data
7.3
8
Not enough data
7.6
7
Correlation & Root Cause Analysis - Observability
Not enough data
7.9
8
Not enough data
6.7
8
Not enough data
7.1
7
Scalability & Ecosystem Integration - Observability
Not enough data
5.2
7
Not enough data
6.2
7
AI Features - Observability
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Prompt Management - Prompt Management Tools
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analytics - Prompt Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Model Benchmarking and Comparison - Prompt Management Tools
Not enough data
Not enough data
Production-ready Deployment Tools - Prompt Management Tools
Not enough data
Not enough data
Prompt Performance - Prompt Management Tools
Not enough data
Not enough data
Model-specific Tuning - Prompt Management Tools
Not enough data
Feature Not Available
Metrics
8.3
65
9.7
6
7.9
51
Feature Not Available
8.0
56
9.4
6
8.2
57
8.1
6
8.4
68
9.7
6
Variation Testing
8.5
37
Not enough data
Feature Not Available
Not enough data
8.7
45
Not enough data
8.6
45
Not enough data
8.3
43
Not enough data
8.2
29
Not enough data
Reporting
8.4
64
Not enough data
8.2
65
Not enough data
Personalization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
38
Not enough data
Administration
8.1
52
Not enough data
7.8
15
Not enough data
8.5
62
Not enough data
8.9
63
Not enough data
Categories
Categories
Shared Categories
Heap and LaunchDarkly are categorized as Product Analytics, Session Replay, and Mobile App Analytics
Unique Categories
Heap is categorized as E-Commerce Analytics, Mobile App Optimization, Digital Analytics, Enterprise Feedback Management, and Customer Journey Analytics
Reviews
Reviewers' Company Size
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LaunchDarkly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Computer Software
30.7%
Information Technology and Services
10.5%
Financial Services
7.3%
Entertainment
4.7%
Construction
3.4%
Other
43.4%
Discussions
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
How do I use LaunchDarkly?
1 Comment
VR
Refer their dveloper guide or SDK, they provide the snippet and imports that you can use in your code and use them.Read more
What is LaunchDarkly used for?
1 Comment
LN
Mostly we use for A/B Testing. Turn on new feature for subset of users and turn on/off new feature when we first release.Read more
LaunchDarkly has no more discussions with answers
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