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Compare Interakt and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Small-Business (70.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Interakt
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktZendesk for Customer Service - AC
Star Rating
(6,664)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Interakt's ticketing system received a lower score, indicating potential limitations in this area.
- Reviewers mention that Interakt shines in its ease of setup, scoring 9.0 compared to Zendesk's 7.9. This suggests that users find Interakt more user-friendly when it comes to initial configuration, which can be crucial for small businesses looking to get started quickly.
- G2 users highlight the superior quality of support provided by Interakt, with a score of 9.1, while Zendesk's support quality is rated at 8.4. This difference indicates that users may experience more responsive and helpful customer service with Interakt.
- Reviewers say that Zendesk's multi-channel coverage is robust, scoring 8.3, which is essential for businesses that engage with customers across various platforms. However, Interakt's lower scores in email and social channels suggest it may not offer the same level of versatility.
- Users on G2 report that Interakt's triggered notifications feature is particularly strong, scoring 9.5, which can enhance user engagement and timely communication. In comparison, Zendesk's triggered notifications score of 8.8 indicates it may not be as effective in this area.
- Reviewers mention that Zendesk's knowledge base feature is well-rated at 8.6, providing users with valuable self-service options. However, Interakt's knowledge base score of 7.7 suggests it may not be as comprehensive, potentially impacting user satisfaction with self-service support.
Pricing
Entry-Level Pricing
Interakt
No pricing availableZendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Interakt
No trial information availableZendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.9
40
8.6
5,120
Ease of Use
8.7
40
8.6
5,164
Ease of Setup
9.0
27
8.0
3,188
Ease of Admin
9.1
24
8.2
3,074
Quality of Support
9.1
40
8.4
4,798
Has the product been a good partner in doing business?
9.2
25
8.4
3,000
Product Direction (% positive)
8.7
36
8.0
4,773
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1854
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
7.9
12
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Channels
8.3
17
Not enough data
8.3
15
Not enough data
7.4
14
Not enough data
Design
8.1
14
Not enough data
7.9
15
Not enough data
8.2
17
Not enough data
7.9
16
Not enough data
8.6
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
6.3
5
7.6
78
6.4
7
9.1
171
6.4
6
8.3
94
8.0
9
8.5
101
Administration
8.3
11
8.2
108
9.5
10
8.9
156
8.0
9
8.3
111
8.6
11
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
8.0
11
8.6
950
|
Verified
8.5
12
8.5
964
|
Verified
6.3
9
8.1
720
8.3
10
8.5
737
|
Verified
7.4
7
8.0
520
Internal Use
7.9
12
8.0
1777
|
Verified
7.7
11
8.5
849
|
Verified
8.6
11
8.1
650
7.5
10
8.5
898
8.5
11
8.6
824
|
Verified
8.6
12
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
7.7
15
8.5
1499
8.2
13
8.5
1436
6.9
13
8.0
1024
7.3
16
7.7
648
7.3
17
8.0
780
Self-Service Platform
7.9
15
8.2
828
8.8
16
8.2
841
6.8
14
7.7
658
8.3
16
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
6.3
5
8.4(won by 2.1)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
5.7
5
9.0(won by 3.3)
740
5.7
5
8.4(won by 2.7)
586
7.3
5
8.7(won by 1.4)
563
6.7
5
8.2(won by 1.5)
485
8.3(tied score)
5
8.3(tied score)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
8.0
5
8.7(won by 0.7)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Interakt and Zendesk for Customer Service - AC are categorized as Customer Self-Service, Social Customer Service, Live Chat, and Proactive Notification
Unique Categories
Interakt is categorized as Customer Communications Management
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Apparel & Fashion
14.5%
Retail
11.3%
Marketing and Advertising
9.7%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
51.6%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Interakt has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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