# Interakt vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in user experience, with many praising its **simple interface** that facilitates quick customer communication through WhatsApp. Users appreciate how it helps them manage chats efficiently, enhancing overall customer support.
- **Users say** that Wati's implementation process is notably straightforward, with one reviewer highlighting the **clear guidance during setup**. This ease of onboarding contrasts with Interakt, where some users find the integration process less intuitive.
- **Reviewers mention** that Wati's high satisfaction scores reflect its ability to meet the needs of small businesses effectively, as evidenced by its strong performance in the small-business segment. In comparison, while Interakt also serves small businesses, it has a smaller share of reviews from this segment.
- **According to verified reviews** , Wati outperforms Interakt in terms of **ease of use** , with users noting that its design is more customer-friendly. This is particularly beneficial for teams looking to streamline their communication processes.
- **Users highlight** that while Interakt offers good integration capabilities, Wati's ability to handle multiple messaging formats, including SMS and WhatsApp, makes it a more versatile choice for businesses aiming to connect with customers across various platforms.
- **G2 reviewers indicate** that Wati's support quality is slightly lower than Interakt's, with users noting that while Wati is effective, they sometimes seek more robust support options. Interakt, on the other hand, receives praise for its responsive customer service, which can be a deciding factor for some users.



| | Interakt | Wati | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 66 | 480 | 
| **Largest Market Segment** | Small-Business (68.3% of reviews) | Small-Business (76.8% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Interakt

Pros:
- Ease of Use (6 reviews)
- Helpful (4 reviews)

Cons:
- Email Communication Issues (2 reviews)
- Learning Curve (2 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Interakt | Wati | 
|---|---|---|
  | **Meets Requirements** | 8.9 (42 reviews) | 8.9 (365 reviews) | 
  | **Ease of Use** | 8.7 (42 reviews) | 9.2 (376 reviews) | 
  | **Ease of Setup** | 9.1 (29 reviews) | 8.9 (339 reviews) | 
  | **Ease of Admin** | 9.1 (25 reviews) | 9.1 (286 reviews) | 
  | **Quality of Support** | 9.0 (42 reviews) | 8.5 (357 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (26 reviews) | 9.1 (281 reviews) | 
  | **Product Direction (% positive)** | 8.8 (38 reviews) | 9.3 (344 reviews) | 

---
## Pricing

### Interakt

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 8.1/10 | 19 |
| **Wati** | 8.5/10 | 181 |

#### Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | 8.3 (17 reviews) | Feature Not Available | 
| **Open Listening** | 8.3 (15 reviews) | Feature Not Available | 
| **Physical Media** | 7.4 (14 reviews) | Feature Not Available | 

#### Design

| Feature | Interakt | Wati | 
|---|---|---|
| **Communications Strategy Development** | 8.1 (14 reviews) | 8.7 (155 reviews) | 
| **Create Content** | 7.9 (15 reviews) | 7.9 (152 reviews) | 
| **Personalization** | 8.2 (17 reviews) | 8.7 (166 reviews) | 
| **Inbound Identification** | 7.9 (16 reviews) | 8.5 (153 reviews) | 
| **Regulatory Compliance** | 8.6 (16 reviews) | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.6/10 | 155 |

#### Functionality

| Feature | Interakt | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (135 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (115 reviews) | 

#### Support

| Feature | Interakt | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | Not enough data | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Interakt | Wati | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Interakt | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 7.7/10 | 12 |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **SMS Messaging** | 6.3 (5 reviews) | 7.4 (44 reviews) | 
| **Email** | 6.4 (7 reviews) | Feature Not Available | 
| **Voice Messaging** | 6.4 (6 reviews) | 7.1 (46 reviews) | 
| **Two way messaging** | 8.0 (9 reviews) | 9.1 (68 reviews) | 

#### Administration

| Feature | Interakt | Wati | 
|---|---|---|
| **Scheduling** | 8.3 (11 reviews) | 9.2 (67 reviews) | 
| **Triggered Notifications** | 9.5 (10 reviews) | 9.0 (64 reviews) | 
| **Segmentation** | 8.2 (10 reviews) | 8.2 (60 reviews) | 
| **Integrations** | 8.6 (11 reviews) | 8.7 (67 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 8.0/10 | 16 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Interakt | Wati | 
|---|---|---|
| **Pop-up Chat** | 8.2 (12 reviews) | Not enough data | 
| **Notifications** | 8.6 (13 reviews) | Not enough data | 
| **Targeted Emails** | 6.3 (9 reviews) | Not enough data | 
| **In-App Messaging** | 8.5 (11 reviews) | Not enough data | 
| **Co-Browsing** | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | Interakt | Wati | 
|---|---|---|
| **Customization ** | 7.9 (12 reviews) | Not enough data | 
| **Conversation Archiving** | 7.7 (11 reviews) | Not enough data | 
| **Lead Development** | 8.8 (12 reviews) | Not enough data | 
| **Knowledge Base** | 7.5 (10 reviews) | Not enough data | 
| **Team Inbox ** | 8.6 (12 reviews) | Not enough data | 
| **Customer Profiles** | 8.8 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 7.6/10 | 17 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Interakt | Wati | 
|---|---|---|
| **Knowledge Base** | 7.5 (14 reviews) | Not enough data | 
| **Searchable Articles** | 8.1 (12 reviews) | Not enough data | 
| **Community Forums** | 6.7 (12 reviews) | Not enough data | 
| **Mobile Optimization** | 7.3 (15 reviews) | Not enough data | 
| **Personalization** | 7.3 (16 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Interakt | Wati | 
|---|---|---|
| **Branding** | 7.7 (14 reviews) | Not enough data | 
| **Automation** | 8.8 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 6.8 (13 reviews) | Not enough data | 
| **Integrations** | 8.2 (15 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Interakt | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | 6.9/10 | 6 |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Interakt | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Interakt | Wati | 
|---|---|---|
| **Mentions** | 6.3 (5 reviews) | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Interakt | Wati | 
|---|---|---|
| **Email** | 5.7 (5 reviews) | Feature Not Available | 
| **Social** | 5.7 (5 reviews) | 8.4 (56 reviews) | 
| **Live Chat** | 7.8 (6 reviews) | 8.6 (60 reviews) | 
| **Phone** | 6.7 (5 reviews) | 7.7 (50 reviews) | 
| **Text** | 8.3 (5 reviews) | 8.5 (51 reviews) | 

#### Insight

| Feature | Interakt | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | 8.0 (5 reviews) | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Interakt** | N/A | N/A |
| **Wati** | 9.1/10 | 105 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Interakt | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (90 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (98 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (89 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (93 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Interakt | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

---
## Categories
**Shared Categories (3):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)

**Unique to Interakt (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Interakt | Wati | 
|---|---|---|
| **Small-Business** | 68.3% | 76.8% | 
| **Mid-Market** | 28.6% | 21.6% | 
| **Enterprise** | 3.2% | 1.6% | 

### By Industry

#### Interakt

- **Apparel & Fashion:** 15.6%
- **Retail:** 10.9%
- **Marketing and Advertising:** 9.4%
- **Food & Beverages:** 6.3%
- **Information Technology and Services:** 6.3%
- **Consumer Goods:** 6.3%
- **Consumer Electronics:** 4.7%
- **Telecommunications:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Health, Wellness and Fitness:** 3.1%
- **Other:** 31.3%

#### Wati

- **Education Management:** 10.3%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.1%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.4%
- **Automotive:** 3.0%
- **Accounting:** 2.6%
- **Apparel & Fashion:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 49.1%

---
## Alternatives

### Alternatives to Interakt

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7609 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (492 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (712 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (492 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)

---
## Top Discussions

### Interakt

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 2 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haptik-interakt-vs-wati)