Link copied to clipboard

# Customer Experience Agent Studio vs Haptik Comparison - What are their main differences?

Share
[
Export
](/compare/customer-experience-agent-studio/haptik/export.csv)

Google Cloud DialogflowHaptik[+ Add Product](#)

Pricing

**Customer Experience Agent Studio**
Free Trial

**Pay As You Go** Per Month · CX Agent

**Pay As You Go** Per Month · ES Agent

**Pay As You Go** Per Month · Agent Assist

**Free Trial** Per Month · Try Dialogflow Free

Show more

**Haptik**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Customer Experience Agent Studio**
$$$$$

**Haptik**
$$$$$

Average Discount

**Customer Experience Agent Studio**
12%3% more

**Haptik**
9%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Customer Experience Agent Studio** 6 months
Based on 100 responses

**Haptik** 6 months
Based on 100 responses

Return on Investment

**Customer Experience Agent Studio** 6 months
Based on 100 responses

**Haptik** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**Customer Experience Agent Studio**
[
Ease of Use (14)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059311&qs=pros-and-cons#reviews)[
Integrations (9)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059555&qs=pros-and-cons#reviews)[
Cost (5)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1059908&qs=pros-and-cons#reviews)[
Expensive (5)
](https://www.g2.com/products/customer-experience-agent-studio/reviews?filters%5Bsentiment_snippet%5D=1060002&qs=pros-and-cons#reviews)

**Haptik**
[
Ease of Use (27)
](https://www.g2.com/products/haptik/reviews?filters%5Bsentiment_snippet%5D=1184369&qs=pros-and-cons#reviews)[
Helpful (27)
](https://www.g2.com/products/haptik/reviews?filters%5Bsentiment_snippet%5D=1185389&qs=pros-and-cons#reviews)[
Missing Features (10)
](https://www.g2.com/products/haptik/reviews?filters%5Bsentiment_snippet%5D=1183163&qs=pros-and-cons#reviews)[
AI Limitations (7)
](https://www.g2.com/products/haptik/reviews?filters%5Bsentiment_snippet%5D=1183576&qs=pros-and-cons#reviews)

Integrations

**Customer Experience Agent Studio**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1903303/large_detail_a38f39a3a682c5863a3b7f3cca019b7c.jpg "Product Avatar Image")

Keum.ai

](https://www.g2.com/products/keum-ai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_42ac31b44296f3e89c030d9241257544/pabbly.png "Product Avatar Image")

Pabbly

](https://www.g2.com/products/pabbly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image")

Pega Platform

](https://www.g2.com/products/pega-platform/reviews)[
View all
](https://www.g2.com/products/customer-experience-agent-studio/integrations)

**Haptik**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6b767338df58a3b0ccd60e0f9434b5b7/clevertap.png "Product Avatar Image")

CleverTap

](https://www.g2.com/products/clevertap/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1175829/large_detail_e41855e6e5eafdeaf78b76f6fb8708ec.jpg "Product Avatar Image")

HubSpot

](https://www.g2.com/products/integrate-iq-hubspot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8e7be6a5c46339aed06777e766c5d4d/moengage.png "Product Avatar Image")

MoEngage

](https://www.g2.com/products/moengage/reviews)[
View all
](https://www.g2.com/products/haptik/integrations)

Screenshots

**Customer Experience Agent Studio**
 ![Customer Experience Agent Studio screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1304641/Screenshot-2023-04-12-at-5.14.20-PM.png)

**Haptik**
 ![Haptik screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155985/analyticshomescreen.png)

**Ratings**
from reviews

Meets Requirements

**Customer Experience Agent Studio**

**8.6** /10

Based on 118 responses

**Haptik**

**8.4** /10

Based on 119 responses

Ease of Use

**Customer Experience Agent Studio**

**8.6** /10

Based on 121 responses

**Haptik**

**8.9** /10

Based on 119 responses

Ease of Setup

**Customer Experience Agent Studio**

**8.6** /10

Based on 74 responses

**Haptik**

**8.5** /10

Based on 85 responses

Ease of Admin

**Customer Experience Agent Studio**

**8.5** /10

Based on 58 responses

**Haptik**

**8.6** /10

Based on 75 responses

Quality of Support

**Customer Experience Agent Studio**

**8.3** /10

Based on 106 responses

**Haptik**

**8.8** /10

Based on 118 responses

Has the product been a good partner in doing business?

**Customer Experience Agent Studio**

**8.6** /10

Based on 52 responses

**Haptik**

**9.1** /10

Based on 75 responses

Product Direction (% positive)

**Customer Experience Agent Studio**

**8.9** /10

Based on 113 responses

**Haptik**

**9.4** /10

Based on 110 responses

**Features**
ratings from reviews

Bot Platforms

**8.6** /10

Based on 40 responses

**7.2** /10

Based on 18 responses

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 5 responses

AI Chatbots

**9.1** /10

Based on 43 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

Conversational Marketing

Not enough data

**7.6** /10

Based on 28 responses

Enterprise Search Software

**8.9** /10

Based on 28 responses

Not enough data

Customer Self-Service

Not enough data

**8.0** /10

Based on 40 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
42.4%

Mid-Market(51-1000 emp.)
24.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
42.4%

Mid-Market(51-1000 emp.)
24.3%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
19.8%

Mid-Market(51-1000 emp.)
50.0%

Enterprise(\> 1000 emp.)
30.2%

Small-Business(50 or fewer emp.)
19.8%

Mid-Market(51-1000 emp.)
50.0%

Enterprise(\> 1000 emp.)
30.2%

**Reviewers' Industry**

[![Customer Experience Agent Studio](https://images.g2crowd.com/uploads/product/hd_favicon/1f50a08ed1d112d257f7114504e38c4f/customer-experience-agent-studio.svg "Customer Experience Agent Studio")](https://www.g2.com/products/customer-experience-agent-studio/reviews)
Customer Experience Agent Studio

Information Technology and Services
25.7%

Computer Software
17.4%

Consulting
4.2%

Telecommunications
4.2%

Hospital & Health Care
3.5%

Other
45.1%

[![Haptik](https://images.g2crowd.com/uploads/product/hd_favicon/054f15914357250874afab9147ab119c/haptik.svg "Haptik")](https://www.g2.com/products/haptik/reviews)
Haptik

Financial Services
8.6%

Insurance
7.4%

Computer Games
6.2%

Retail
5.6%

Real Estate
5.6%

Other
66.7%

Alternatives

**Customer Experience Agent Studio Alternatives**

 ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI")

[
Kore.AI
](/products/kore-ai/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

 ![Amazon Lex](https://images.g2crowd.com/uploads/product/hd_favicon/1528476498/amazon-lex.svg "Amazon Lex")

[
Lex
](/products/amazon-lex/reviews)

**Haptik Alternatives**

 ![yellow.ai](https://images.g2crowd.com/uploads/product/hd_favicon/4a702aa6daa4823d2687cbc6ad9812d5/yellow-ai.svg "yellow.ai")

[
yellow.ai
](/products/yellow-ai/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Verloop.io](https://images.g2crowd.com/uploads/product/hd_favicon/57a20a7150308b2c78d711590a111618/verloop-io.svg "Verloop.io")

[
Verloop.io
](/products/verloop-io/reviews)

 ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI")

[
Kore.AI
](/products/kore-ai/reviews)

## Customer Experience Agent Studio vs Haptik

When assessing the two solutions, reviewers found Haptik easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Customer Experience Agent Studio.

- Reviewers felt that Customer Experience Agent Studio meets the needs of their business better than Haptik.
- When comparing quality of ongoing product support, reviewers felt that Haptik is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Haptik over Customer Experience Agent Studio.