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Compare Google Cloud Dialogflow and Haptik 
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At a Glance
Market Segments
Small-Business (44.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
Google Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Dialogflow excels in its Natural Language Understanding (NLU) capabilities, scoring 8.2, which allows for more accurate interpretation of user intents compared to Haptik's score of 7.9. Reviewers mention that this feature significantly enhances user interaction quality.
- Reviewers mention that Haptik shines in Quality of Support, with a score of 8.8, which is higher than Google Cloud Dialogflow's 8.4. Users on G2 appreciate the responsiveness and helpfulness of Haptik's support team, making it a preferred choice for businesses needing reliable assistance.
- G2 users highlight that Google Cloud Dialogflow offers superior AI Text Generation capabilities, scoring 8.5, while Haptik lags behind at 6.5. Reviewers say this feature is crucial for creating engaging and contextually relevant responses in conversations.
- Users say that Haptik's Ease of Use is a standout feature, scoring 8.9 compared to Dialogflow's 8.5. Reviewers mention that the intuitive interface makes it easier for non-technical users to set up and manage their chatbots effectively.
- Reviewers mention that Google Cloud Dialogflow's Integration capabilities are robust, scoring 8.3, allowing seamless connectivity with various platforms. In contrast, Haptik's integration score is slightly lower, which may limit its versatility in multi-platform environments.
- Users report that Haptik excels in Customer Interaction Automation, with a focus on lead generation and feedback collection, making it a strong choice for businesses looking to enhance customer engagement. Google Cloud Dialogflow, while powerful, is noted for its complexity in setting up such automated workflows.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Haptik
No pricing availableFree Trial
Google Cloud Dialogflow
Free Trial is available
Haptik
No trial information availableRatings
Meets Requirements
8.5
105
8.3
115
Ease of Use
8.7
108
8.8
115
Ease of Setup
8.7
61
8.4
81
Ease of Admin
8.6
52
8.5
71
Quality of Support
8.4
93
8.8
114
Has the product been a good partner in doing business?
8.7
46
9.1
71
Product Direction (% positive)
8.8
104
9.4
106
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.0
19
Not enough data
9.4
18
Not enough data
Interaction
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
17
Not enough data
8.9
20
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.0
18
Not enough data
9.0
20
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
20
Not enough data
Agentic AI - AI Chatbots
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.4
22
Not enough data
7.3
22
Not enough data
8.0
21
Not enough data
7.8
22
Channels
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
6.8
13
Not enough data
6.3
14
Not enough data
7.6
15
Customers
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.6
23
Not enough data
8.0
22
Not enough data
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
8.6
31
6.8
16
8.7
33
6.9
16
Agentic AI - Bot Platforms
9.7
5
7.8
6
9.7
5
6.7
6
9.7
5
6.4
6
9.7
5
6.4
6
9.7
5
7.2
6
9.7
5
6.1
6
10.0
5
6.7
6
Generative AI
Not enough data
7.7
10
Self-Service Experience
Not enough data
8.2
32
Not enough data
8.1
33
Not enough data
7.4
31
Not enough data
8.0
29
Not enough data
7.9
33
Self-Service Platform
Not enough data
8.5
31
Not enough data
8.0
35
Not enough data
8.1
33
Not enough data
8.2
32
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Haptik are categorized as Bot Platforms
Unique Categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Haptik is categorized as AI Customer Support Agents, Conversational Marketing, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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