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Glia
Glia
(87)
4.8 out of 5
Glia
By Glia
Get a quote
LiveChat
LiveChat
(803)
4.4 out of 5
LiveChat
By Text
At a Glance
Glia
Glia
Star Rating
(87)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
LiveChat
LiveChat
Star Rating
(803)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user-friendliness, with many users highlighting its intuitive interface and ease of use. One user mentioned, "I love how easy it is to chat with our customers," which reflects the platform's strong focus on enhancing customer interactions.
  • Users say that Glia stands out for its exceptional customer support, with feedback noting, "The people at GLIA are amazing." This suggests that users feel well-supported and valued, which can be crucial for businesses relying on effective communication tools.
  • Reviewers mention that LiveChat's implementation process is straightforward, with many appreciating the quick setup. Users have noted that the help desk functions contribute to a better overall customer experience, making it a solid choice for small businesses looking for efficient solutions.
  • According to verified reviews, Glia's advanced features, such as its AI cortex wrap-up summary and high-quality recording and analytics functions, are frequently praised. Users have found these tools to be game-changers, enhancing their ability to analyze interactions and improve service delivery.
  • G2 reviewers highlight that while LiveChat is particularly favored by small businesses, Glia's focus on mid-market clients allows it to offer tailored solutions that may better meet the needs of larger organizations. This segmentation can influence the choice depending on the size and requirements of the business.
  • Users report that LiveChat's backlog of chats is a useful feature for referencing past interactions, which can be beneficial for maintaining continuity in customer service. In contrast, Glia's screenshare capability has been described as a "game changer," indicating its potential to enhance real-time support and engagement.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Learn more about Glia
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
Free Trial
Glia
No trial information available
LiveChat
Free Trial is available
Ratings
Meets Requirements
9.3
52
9.1
702
Ease of Use
9.7
68
9.3
701
Ease of Setup
9.3
59
9.0
281
Ease of Admin
9.1
46
9.1
272
Quality of Support
9.5
52
9.1
650
Has the product been a good partner in doing business?
9.6
46
9.1
264
Product Direction (% positive)
9.8
50
8.3
695
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.8
437
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
8.6
33
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
AI ChatbotsHide 32 FeaturesShow 32 Features
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
7.2
8
Not enough data
Quality Assurance
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Not enough data
Engagement
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Not enough data
Performance
6.4
6
Not enough data
7.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
8.4
18
Not enough data
Channels
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Not enough data
Generative AI
7.2
6
Not enough data
Functions
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Co-BrowsingHide 5 FeaturesShow 5 Features
9.4
25
Not enough data
Administration
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Not enough data
Security
9.4
22
Not enough data
9.4
21
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
9.2
8
Not enough data
Platform
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
9.6
8
Not enough data
8.8
8
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.6
8
Not enough data
9.2
8
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.8
43
8.5
398
Generative AI
9.3
14
7.4
9
9.3
15
7.5
8
8.2
13
Feature Not Available
Communication
9.5
37
9.2
328
|
Verified
9.5
33
8.9
326
|
Verified
6.8
19
8.4
221
9.1
27
8.8
269
|
Verified
9.5
30
8.3
30
Internal Use
8.6
33
8.4
281
|
Verified
9.4
30
8.8
303
|
Verified
8.4
23
8.6
253
|
Verified
8.2
26
8.6
258
|
Verified
8.1
22
8.6
244
|
Verified
8.7
23
8.4
249
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
8.9
16
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Feature Not Available
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
9.8
8
Not enough data
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia
Glia
LiveChat
LiveChat
Unique Categories
Glia
LiveChat
Reviews
Reviewers' Company Size
Glia
Glia
Small-Business(50 or fewer emp.)
19.0%
Mid-Market(51-1000 emp.)
72.2%
Enterprise(> 1000 emp.)
8.9%
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
37.3%
Enterprise(> 1000 emp.)
17.9%
Reviewers' Industry
Glia
Glia
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Glia
Glia Alternatives
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
LivePerson
LivePerson
Add LivePerson
LiveChat
LiveChat Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
LivePerson
LivePerson
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Discussions
Glia
Glia Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
Jitendra (Jack) C.
JC
Erick. Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Monty the Mongoose crying
Glia has no more discussions with answers
See all discussions
LiveChat
LiveChat Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
See all discussions
Ask Glia a QuestionContact Glia

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Glia
Glia
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LiveChat
LiveChat