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Compare Gladly and Helpshift 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $150.00 Per Month
Gladly
Star Rating
(1,087)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a seamless customer journey experience, allowing users to view all interactions in one place. This feature is particularly appreciated for its efficiency, as one user noted that it saves time and reduces the need for additional staff.
- Users say Helpshift is very user-friendly, making it easy for support teams to track tickets and manage customer queries effectively. Reviewers highlighted its straightforward integration with Unity and the ease of configuring notifications, which enhances daily operations.
- According to verified reviews, Gladly's focus on contextual customer interactions rather than just channel-based communication is a significant advantage. Users enjoy not having to juggle multiple inboxes, which streamlines their workflow and improves response times.
- Reviewers mention that while Helpshift is effective for fulfilling customer needs, it sometimes struggles with specific workflow configurations. Users have pointed out challenges in adapting the platform to their unique processes, which can hinder overall satisfaction.
- G2 reviewers highlight Gladly's superior support quality, with users praising the platform's ability to provide advocates with the necessary information to resolve issues confidently. This level of support contributes to a more positive user experience compared to Helpshift.
- Users report that Helpshift's offline FAQ feature is a valuable tool for customer support, allowing teams to assist users even without an internet connection. However, Gladly's comprehensive integration with CRM systems is seen as a more robust solution for managing customer relationships.
Pricing
Entry-Level Pricing
Gladly
No pricing availableHelpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Gladly
No trial information availableHelpshift
Free Trial is available
Ratings
Meets Requirements
9.3
782
8.6
295
Ease of Use
9.5
788
8.8
295
Ease of Setup
9.3
298
8.2
139
Ease of Admin
9.2
176
8.4
138
Quality of Support
9.4
746
8.4
275
Has the product been a good partner in doing business?
9.6
176
8.5
134
Product Direction (% positive)
9.4
750
7.9
288
Features by Category
Ticket and Case Management
9.2
195
|
Verified
8.7
161
|
Verified
9.2
193
|
Verified
8.7
163
|
Verified
9.3
206
|
Verified
8.5
167
|
Verified
9.2
202
|
Verified
8.5
169
9.1
173
|
Verified
8.1
122
|
Verified
9.2
196
|
Verified
8.5
164
|
Verified
9.2
193
|
Verified
8.3
161
|
Verified
9.3
202
|
Verified
8.4
87
Generative AI
8.3
62
Feature Not Available
8.5
64
Feature Not Available
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
8.6
150
|
Verified
9.5
213
|
Verified
8.4
150
|
Verified
9.5
204
|
Verified
8.7
125
|
Verified
8.9
172
|
Verified
8.0
44
9.1
198
|
Verified
9.0
18
Platform
8.2
140
|
Verified
8.5
74
|
Verified
8.6
252
|
Verified
8.1
126
|
Verified
9.2
155
|
Verified
8.4
75
|
Verified
9.1
154
|
Verified
8.2
65
|
Verified
8.9
152
|
Verified
7.8
139
|
Verified
9.3
153
|
Verified
7.8
144
|
Verified
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Responses
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Platform
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
9.0
300
9.0
27
9.3
276
8.8
21
9.1
276
8.7
24
9.3
247
8.7
21
Support Automation
9.0
291
8.8
23
9.1
282
8.5
28
9.0
269
8.8
24
9.0
253
8.2
23
Generative AI
8.7
105
Feature Not Available
8.8
106
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
Feature Not Available
8.8
111
Feature Not Available
7.7
75
Feature Not Available
Communication
9.4
326
|
Verified
8.6
110
|
Verified
9.2
353
|
Verified
8.4
120
|
Verified
9.2
296
|
Verified
8.7
86
|
Verified
9.3
304
|
Verified
8.9
105
|
Verified
8.7
253
9.3
14
Internal Use
8.6
252
|
Verified
8.1
126
|
Verified
9.2
317
|
Verified
9.2
102
|
Verified
8.8
276
|
Verified
8.8
77
|
Verified
9.4
333
|
Verified
9.0
97
|
Verified
9.3
323
|
Verified
8.8
83
|
Verified
9.3
356
|
Verified
8.8
92
|
Verified
Generative AI
8.9
80
Feature Not Available
Self-Service Experience
9.4
239
8.8
148
9.2
224
8.5
138
8.8
189
8.2
107
8.9
195
8.9
21
9.0
216
8.9
21
Self-Service Platform
9.3
209
8.1
22
9.2
221
8.6
23
8.9
211
8.2
17
9.2
207
8.6
23
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
8.3
43
Feature Not Available
8.5
44
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Helpshift are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Social Customer Service, Contact Center, and AI Customer Support Agents
Helpshift is categorized as Chatbots and Multilingual Customer Support
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Computer Games
22.6%
Entertainment
8.3%
Financial Services
6.8%
Banking
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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