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Compare Gladly and HappyFox Help Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
No pricing available
$24.00 1 agent Per Month
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlyHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a comprehensive view of the customer journey, allowing users to manage all interactions in one place. This feature is particularly praised for its efficiency, with one user noting that it saves time and reduces the need for additional staff.
- Users say that HappyFox Help Desk offers a smooth implementation process, with many highlighting its quick onboarding and ease of setup. Reviewers appreciate the minimal configuration required to start using the system effectively, making it a strong choice for teams looking for a straightforward solution.
- According to verified reviews, Gladly's focus on customer context rather than just communication channels enhances user experience. This approach allows support teams to access all messages, calls, and social mentions seamlessly, which users find invaluable for resolving issues confidently.
- Reviewers mention that while HappyFox Help Desk is user-friendly, it may not always meet the specific workflow needs of all organizations. Some users have pointed out challenges with customization, which could be a consideration for teams with unique requirements.
- G2 reviewers highlight that Gladly's advanced features, such as the Sidekick tool and the Answers feature, significantly improve operational efficiency. Users appreciate how these tools streamline processes and provide the necessary information to solve customer issues effectively.
- Users report that while both platforms offer solid support, Gladly tends to receive higher ratings for the quality of support provided. Reviewers have noted that Gladly's support team is responsive and knowledgeable, which can be a crucial factor for businesses relying on timely assistance.
Pricing
Entry-Level Pricing
Gladly
No pricing availableHappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Gladly
No trial information availableHappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
9.3
782
8.8
126
Ease of Use
9.5
788
9.3
127
Ease of Setup
9.3
298
8.9
96
Ease of Admin
9.2
176
9.0
95
Quality of Support
9.4
746
9.1
120
Has the product been a good partner in doing business?
9.6
176
9.2
91
Product Direction (% positive)
9.4
750
9.0
125
Features by Category
Ticket and Case Management
9.2
195
|
Verified
9.2
69
|
Verified
9.2
193
|
Verified
9.1
68
|
Verified
9.3
206
|
Verified
8.8
62
|
Verified
9.2
202
|
Verified
8.9
64
|
Verified
9.1
173
|
Verified
8.8
47
|
Verified
9.2
196
|
Verified
8.4
60
|
Verified
9.2
193
|
Verified
8.9
58
|
Verified
9.3
202
|
Verified
8.5
18
|
Verified
Generative AI
8.3
62
Not enough data
8.5
64
Not enough data
Agentic AI - Help Desk
8.3
26
Not enough data
8.2
26
Not enough data
8.4
26
Not enough data
Communication Channels
9.4
208
|
Verified
8.9
49
|
Verified
9.5
213
|
Verified
9.0
60
|
Verified
9.5
204
|
Verified
8.5
25
|
Verified
8.9
172
|
Verified
8.6
23
|
Verified
9.1
198
|
Verified
8.3
7
|
Verified
Platform
8.2
140
|
Verified
7.3
28
|
Verified
8.6
252
|
Verified
8.3
51
|
Verified
9.2
155
|
Verified
8.7
45
|
Verified
9.1
154
|
Verified
8.8
28
|
Verified
8.9
152
|
Verified
8.2
58
|
Verified
9.3
153
|
Verified
8.4
55
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Not enough data
Generative AI
8.6
144
Not enough data
Functions
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Not enough data
Agentic AI - Contact Center
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
Administrative
9.4
393
Not enough data
9.2
344
Not enough data
9.2
380
Not enough data
9.4
381
Not enough data
9.1
346
Not enough data
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Feature Not Available
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Not enough data
Communication
9.4
326
|
Verified
Not enough data
9.2
353
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Not enough data
Internal Use
8.6
252
|
Verified
8.3
51
|
Verified
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Not enough data
Generative AI
8.9
80
Not enough data
Self-Service Experience
9.4
239
8.7
25
9.2
224
8.9
23
8.8
189
6.7
7
8.9
195
Not enough data
9.0
216
Not enough data
Self-Service Platform
9.3
209
Not enough data
9.2
221
Not enough data
8.9
211
Not enough data
9.2
207
Not enough data
Agentic AI - Customer Self-Service
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Not enough data
Generative AI
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Not enough data
Process
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Not enough data
Channels
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Not enough data
Insight
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Not enough data
Generative AI
8.3
43
Not enough data
8.5
44
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Gladly is categorized as Customer Service Automation, Live Chat, Contact Center, and AI Customer Support Agents
HappyFox Help Desk is categorized as Shared Inbox, Complaint Management, Customer Communications Management, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.9%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
HappyFox Help Desk has no discussions with answers
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