Compare Genuity and HaloITSM 
Featured Products
At a Glance
Market Segments
Mid-Market (71.3% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$29.99
Starting at $49.00 Per Month
Genuity
Star Rating
(80)4.7 out of 5
Market Segments
Mid-Market (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$29.99
Learn more about GenuityHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMGenuity vs HaloITSM
When assessing the two solutions, reviewers found HaloITSM easier to use and do business with overall. However, reviewers preferred the ease of set up with Genuity, along with administration.
- Reviewers felt that HaloITSM meets the needs of their business better than Genuity.
- When comparing quality of ongoing product support, reviewers felt that Genuity is the preferred option.
- When assessing product direction, Genuity and HaloITSM received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Genuity
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.8
72
9.3
12
Ease of Use
9.3
72
9.9
12
Ease of Setup
9.3
68
9.0
12
Ease of Admin
9.3
65
9.0
12
Quality of Support
9.8
69
9.7
12
Has the product been a good partner in doing business?
9.6
65
9.9
12
Product Direction (% positive)
10.0
68
10.0
12
Features by Category
Contract Management Platform Features
8.6
28
|
Verified
Not enough data
8.0
15
Not enough data
Feature Not Available
Not enough data
9.0
27
|
Verified
Not enough data
8.2
15
Not enough data
7.7
17
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
6.4
17
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
Generative AI
6.2
11
Not enough data
5.9
11
Not enough data
Agentic AI - Contract Management
Not enough data
Not enough data
Tracking
8.7
24
Not enough data
8.7
21
Not enough data
7.0
14
Not enough data
Management
8.9
24
Not enough data
8.7
18
Not enough data
8.9
24
Not enough data
Insights
7.1
18
Not enough data
8.4
23
Not enough data
Feature Not Available
Not enough data
8.0
25
Not enough data
Agentic AI - SaaS Spend Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.7
5
Not enough data
7.9
7
Not enough data
7.2
10
Service Desk
Not enough data
9.7
11
Not enough data
9.3
10
Not enough data
8.3
5
Management
Not enough data
8.2
11
Not enough data
9.2
11
Not enough data
8.7
5
Not enough data
7.4
7
Not enough data
Not enough data
Functionality
Not enough data
10.0
11
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Spend Management
8.7
13
Not enough data
8.5
12
Not enough data
Resource Management
8.8
12
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Operations
8.0
10
Not enough data
8.3
10
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
43
Not enough data
8.6
38
Not enough data
8.7
39
Not enough data
8.2
35
Not enough data
8.5
39
Not enough data
Generative AI
6.2
15
Not enough data
6.3
15
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.9
44
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
32
Not enough data
Agentic AI - Vendor Management
Not enough data
Not enough data
Revenue Recognition
8.5
24
Not enough data
Feature Not Available
Not enough data
8.0
16
Not enough data
Analysis
6.0
23
Not enough data
Platform
7.2
23
Not enough data
7.0
22
Not enough data
7.0
22
Not enough data
8.9
33
Not enough data
8.8
28
Not enough data
Security
6.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
29
Not enough data
7.7
25
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Genuity and HaloITSM share no categories
Unique Categories
Genuity is categorized as IT Asset Management, SaaS Spend Management, Enterprise IT Management, Vendor Management, Contract Management, and Telecom Expense Management (TEM) Solutions
HaloITSM is categorized as IT Service Management (ITSM) Tools and Incident Management
Reviews
Reviewers' Company Size
Genuity
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.5%
Computer Software
8.8%
Marketing and Advertising
7.5%
Non-Profit Organization Management
5.0%
Financial Services
5.0%
Other
61.3%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Alternatives
Discussions
Genuity has no discussions with answers
HaloITSM has no discussions with answers
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