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Compare Front and HelpDeskZ 
Featured Products
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,406)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelpDeskZ
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDeskZSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HelpDeskZ. Users appreciate the platform's ability to keep all communications in one shared inbox, which enhances team organization and collaboration.
- Users say that Front's user interface is intuitive and easy to navigate, making it a favorite among teams looking for a streamlined experience. In contrast, while HelpDeskZ is noted for its ease of use, it doesn't quite match the level of satisfaction reported by Front users.
- Reviewers mention that Front's implementation process is quick and efficient, with many highlighting the clean interface that allows for focused conversations. HelpDeskZ, while also user-friendly, lacks the same level of praise for its setup and onboarding experience.
- According to verified reviews, Front users appreciate the automation features that help manage ticket assignments and responses, which contribute to improved team efficiency. HelpDeskZ users, however, emphasize the affordability of the software, making it a viable option for budget-conscious organizations.
- Users highlight that Front's ticket collaboration features are particularly strong, allowing for seamless communication among team members. In comparison, HelpDeskZ users find value in its customer portal and chat support, but the overall collaboration experience is less robust.
- Reviewers note that both products offer quality support, but Front's higher ratings in areas like ticket response and workflow management suggest a more comprehensive support experience. HelpDeskZ users appreciate its effectiveness in organizing cases, but they may not experience the same level of responsiveness as Front users.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
HelpDeskZ
No pricing availableFree Trial
Front
Free Trial is available
HelpDeskZ
No trial information availableRatings
Meets Requirements
9.1
1,897
9.0
10
Ease of Use
9.1
1,913
8.8
10
Ease of Setup
8.8
695
Not enough data
Ease of Admin
8.9
473
Not enough data
Quality of Support
9.1
1,632
9.1
9
Has the product been a good partner in doing business?
9.2
459
Not enough data
Product Direction (% positive)
9.3
1,785
8.5
8
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.4
6
8.9
262
|
Verified
9.4
6
8.9
284
|
Verified
8.9
6
8.8
280
|
Verified
9.7
6
8.8
242
|
Verified
Not enough data
9.0
306
8.6
6
9.2
284
|
Verified
8.9
6
8.7
258
|
Verified
8.3
5
Generative AI
7.8
62
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
232
|
Verified
9.3
7
9.1
275
|
Verified
8.8
7
8.6
232
|
Verified
9.7
5
8.3
208
|
Verified
8.7
5
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
746
Not enough data
8.8
708
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
808
Not enough data
8.9
814
Not enough data
9.1
793
Not enough data
9.0
833
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
647
Not enough data
Software Options
9.3
793
Not enough data
8.6
725
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
490
Not enough data
8.8
384
Not enough data
8.7
384
Not enough data
8.8
342
Not enough data
Support Automation
8.7
412
Not enough data
8.9
414
Not enough data
8.7
376
Not enough data
8.6
326
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
218
Not enough data
8.5
228
Not enough data
7.4
208
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
206
Not enough data
8.9
230
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.8
194
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
220
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
159
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
240
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
182
Not enough data
8.4(won by default)
132
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
159
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
154
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and HelpDeskZ are categorized as Help Desk
Unique Categories
HelpDeskZ has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDeskZ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Retail
27.3%
Computer Software
18.2%
Staffing and Recruiting
9.1%
Sporting Goods
9.1%
Primary/Secondary Education
9.1%
Other
27.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
HelpDeskZ has no discussions with answers
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