# Front vs Help Scout Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Help Scout excels in providing a user-friendly interface that feels less like a traditional ticketing system. Users appreciate its simplicity, noting that it allows for efficient management of support workflows without overwhelming navigation menus.
- **Users say** that Front stands out for its collaboration features, particularly in drafting emails. The ability to chat while composing messages enhances team communication, making it a preferred choice for those who prioritize collaboration in their customer interactions.
- **Reviewers mention** that Help Scout's built-in automations and saved replies are invaluable for streamlining support processes. Users highlight these features as essential tools that help manage their team's workflow effectively, especially in high-volume environments.
- **According to verified reviews** , Front's integration capabilities are a significant advantage, allowing users to connect with various tools seamlessly. This flexibility is often praised, as it saves time and enhances productivity through automation and AI features.
- **G2 reviewers note** that while Help Scout has a strong focus on small businesses, it may not meet the needs of larger teams as effectively as Front, which is designed to handle more complex workflows and larger volumes of communication.
- **Users highlight** that Front's recent updates and feature rollouts demonstrate a commitment to improving user experience, with many appreciating the solid UI/UX that supports their daily operations. This responsiveness to user feedback is a key factor in its higher satisfaction ratings.



| | Front | Help Scout | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,469 | 428 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Front | Help Scout | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1940 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 9.1 (1957 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 8.8 (740 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 9.1 (1666 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1824 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 604 |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (271 reviews) ✓ Verified | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | 8.6 (167 reviews) | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Feature Not Available | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | 5.8 (8 reviews) | 
| **AI Text Summarization** | 8.3 (64 reviews) | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Feature Not Available | 
| **Email to Case** | 9.1 (290 reviews) ✓ Verified | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 7.7 (61 reviews) | 
| **Voice** | 7.8 (133 reviews) | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 7.5 (39 reviews) | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.6 (238 reviews) ✓ Verified | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | 8.2 (152 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 930 |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (631 reviews) | 9.7 (11 reviews) | 
| **Open Listening** | 8.6 (528 reviews) | 8.6 (7 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | 8.1 (6 reviews) | 

#### Design

| Feature | Front | Help Scout | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 7.7 (8 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 8.8 (7 reviews) | 
| **Personalization** | 8.8 (750 reviews) | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Front | Help Scout | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Help Scout | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1050 |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Notes** | 9.2 (835 reviews) | 9.4 (59 reviews) | 
| **Internal Discussion** | 9.4 (951 reviews) | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 9.2 (853 reviews) | 8.9 (52 reviews) | 
| **Workflows** | 9.0 (763 reviews) | 9.0 (52 reviews) | 
| **Templates** | 9.2 (915 reviews) | 9.1 (53 reviews) | 
| **Integrations** | 8.7 (795 reviews) | 8.5 (47 reviews) | 
| **Tagging System** | 9.3 (962 reviews) | 9.2 (59 reviews) | 

#### Analytics

| Feature | Front | Help Scout | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.6 (647 reviews) | 8.5 (50 reviews) | 
| **Email Tracking** | 8.9 (768 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 922 |
| **Help Scout** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Unified Inbox** | 9.3 (814 reviews) | Not enough data | 
| **Filters** | 8.9 (818 reviews) | Not enough data | 
| **Reminders** | 9.1 (796 reviews) | Not enough data | 
| **Notifications** | 9.0 (838 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | Not enough data | 
| **Contacts** | 8.7 (709 reviews) | Not enough data | 
| **Task Management** | 8.7 (649 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Help Scout | 
|---|---|---|
| **Desktop Application** | 9.3 (796 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 620 |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | 8.3 (57 reviews) | 
| **Omnichannel** | 8.8 (385 reviews) | 8.5 (31 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.7 (33 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Front | Help Scout | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | 8.4 (36 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.8 (42 reviews) | 
| **Transcripts** | 8.7 (378 reviews) | 8.4 (34 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 265 |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Help Scout | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | Not enough data | 
| **Tags** | 9.1 (240 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (225 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Help Scout | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (232 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (225 reviews) | Not enough data | 
| **Snooze** | 9.3 (241 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (137 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Help Scout | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (208 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (151 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Front | Help Scout | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (194 reviews) | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Help Scout | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.3 (103 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.3 (26 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 8.8 (28 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Feature Not Available | 
| **Integrations** | 8.1 (48 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Help Scout | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Help Scout | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Help Scout | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Help Scout | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Front (4):** [Email Client Software](https://www.g2.com/categories/email-client), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Front | Help Scout | 
|---|---|---|
| **Small-Business** | 49.0% | 62.0% | 
| **Mid-Market** | 41.5% | 33.7% | 
| **Enterprise** | 9.5% | 4.4% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.4%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7646 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (839 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

### Alternatives to Help Scout

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7646 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-help-scout)