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Compare Front and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00 5 Users Per Month
Front
Star Rating
(2,419)4.6 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelp Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in providing a user-friendly experience, particularly for small businesses. Users appreciate its intuitive interface and the ability to create tickets for customer support, making it easier to track and resolve queries.
- Users say that Front stands out for its robust shared inbox feature, which enhances team collaboration. Reviewers highlight how it keeps all communications organized, allowing team members to see updates in real-time and reducing the chances of duplicate replies.
- According to verified reviews, Help Scout's implementation process is praised for being quick and straightforward. Users mention that the onboarding wizard is intuitive, helping teams get up and running without significant delays.
- Reviewers mention that Front's automation features significantly improve workflow efficiency. Users appreciate how these tools help assign tasks and manage communications, which streamlines operations and enhances productivity.
- G2 reviewers highlight that Help Scout's focus on customer support is evident in its knowledge base feature, which users find helpful for quickly accessing information and resolving issues. This aspect is particularly beneficial for teams that prioritize customer service.
- Users express that Front's clean interface makes navigation easy, allowing for a focused approach to conversations. This design choice is frequently mentioned as a key factor in improving overall user satisfaction and team coordination.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Front
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
9.1
1,907
8.7
321
Ease of Use
9.1
1,923
9.2
325
Ease of Setup
8.8
708
9.1
168
Ease of Admin
8.9
474
9.1
166
Quality of Support
9.1
1,640
9.0
295
Has the product been a good partner in doing business?
9.2
460
9.1
159
Product Direction (% positive)
9.3
1,794
8.1
309
Features by Category
Ticket and Case Management
8.8
266
|
Verified
9.2
176
|
Verified
8.9
264
|
Verified
9.2
176
|
Verified
8.9
288
|
Verified
8.6
191
|
Verified
8.8
283
|
Verified
8.6
166
8.8
242
|
Verified
Feature Not Available
9.0
307
8.6
177
|
Verified
9.2
286
|
Verified
8.9
179
|
Verified
8.7
260
|
Verified
8.2
99
Generative AI
7.8
63
5.2
7
8.2
63
6.1
6
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Feature Not Available
9.2
279
|
Verified
9.2
170
|
Verified
8.7
233
|
Verified
7.7
104
|
Verified
8.3
210
|
Verified
7.7
61
7.8
131
6.8
28
|
Verified
Platform
8.3
216
|
Verified
7.5
39
8.4
287
|
Verified
7.7
90
|
Verified
8.8
258
|
Verified
8.6
104
|
Verified
8.5
231
|
Verified
8.6
79
|
Verified
8.3
230
|
Verified
8.1
145
|
Verified
8.3
236
|
Verified
8.2
151
|
Verified
Channels
8.9
629
9.7
10
8.6
528
8.6
7
7.9
476
8.1
6
Design
8.8
651
7.7
8
8.2
533
8.8
7
8.8
748
8.5
11
8.8
710
9.1
11
8.7
564
9.3
10
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
66
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.3
57
8.8
384
8.5
31
8.7
385
8.7
33
8.8
343
8.4
36
Support Automation
8.7
413
8.4
36
8.9
415
8.8
42
8.7
378
8.4
34
8.6
327
9.0
36
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
230
Not enough data
8.7
223
Not enough data
9.3
239
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.8
135
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
9.0
29
|
Verified
9.0
267
|
Verified
8.9
31
|
Verified
8.9
208
Feature Not Available
8.9
231
|
Verified
8.2
22
|
Verified
8.8
150
Feature Not Available
Internal Use
8.4
287
|
Verified
7.7
90
|
Verified
9.2
283
|
Verified
8.7
29
|
Verified
8.8
194
7.9
18
|
Verified
8.8
220
9.1
34
|
Verified
9.5
288
|
Verified
9.5
32
|
Verified
8.8
221
|
Verified
8.4
30
|
Verified
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
8.7
108
8.5
53
8.3
103
8.0
53
Feature Not Available
8.2
51
8.3
26
8.4
50
8.5
29
Self-Service Platform
8.0
50
8.8
28
8.4
50
8.7
31
8.0
50
Feature Not Available
8.1
48
8.7
29
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Email Client, Complaint Management, Social Customer Service, and AI Customer Support Agents
Help Scout has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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