Compare Front and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (49.0% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00 5 Users Per Month
Front
Star Rating
(2,450)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelp Scout
Star Rating
(425)4.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many users appreciating its clean and intuitive interface. Reviewers highlight how easy it is to navigate between different tabs and manage team communications, making it a solid choice for small businesses looking for straightforward solutions.
- Users say that Front offers a more robust internal collaboration feature set, particularly with its internal commenting system. This allows team members to @mention each other directly on email threads, streamlining workflows and reducing the need for back-and-forth communication in other platforms like Slack.
- According to verified reviews, Help Scout's implementation process is praised for its simplicity, with users noting that it is easy to set up and start using right away. This is particularly beneficial for small teams that may not have extensive technical resources.
- Reviewers mention that Front's AI capabilities significantly enhance its functionality, with features like historical trails and task management being highlighted as game-changers for productivity. This makes Front a compelling option for teams that require advanced tools to manage complex customer interactions.
- G2 reviewers report that Help Scout shines in maintaining a personal touch in customer interactions, with users appreciating how it keeps conversations organized and allows for seamless tracking across channels. This focus on customer experience is a key differentiator for businesses prioritizing relationship management.
- Users say that while Front has a higher overall satisfaction score, Help Scout's strong performance in areas like ease of use and team collaboration makes it a worthy contender, especially for small businesses that value simplicity and effective communication.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Front
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
9.1
1,928
8.7
322
Ease of Use
9.1
1,944
9.2
326
Ease of Setup
8.8
727
9.1
168
Ease of Admin
8.9
478
9.1
166
Quality of Support
9.1
1,658
9.0
296
Has the product been a good partner in doing business?
9.2
464
9.1
160
Product Direction (% positive)
9.3
1,813
8.2
310
Features by Category
Ticket and Case Management
8.8
268
|
Verified
9.2
177
|
Verified
8.9
270
|
Verified
9.2
177
|
Verified
8.9
295
|
Verified
8.6
192
|
Verified
8.8
286
|
Verified
8.6
166
8.9
244
|
Verified
Feature Not Available
9.1
309
8.6
178
|
Verified
9.2
294
|
Verified
8.9
180
|
Verified
8.7
261
|
Verified
8.2
99
Generative AI
7.8
64
5.2
7
8.3
64
6.1
6
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
235
|
Verified
Feature Not Available
9.2
285
|
Verified
9.2
170
|
Verified
8.7
237
|
Verified
7.7
105
|
Verified
8.3
211
|
Verified
7.7
61
7.8
133
6.8
28
|
Verified
Platform
8.3
218
|
Verified
7.5
39
8.4
289
|
Verified
7.7
91
|
Verified
8.8
262
|
Verified
8.6
104
|
Verified
8.6
234
|
Verified
8.5
80
|
Verified
8.3
232
|
Verified
8.1
146
|
Verified
8.3
238
|
Verified
8.2
151
|
Verified
Channels
8.9
630
9.7
10
8.6
528
8.6
7
7.9
476
8.1
6
Design
8.8
652
7.7
8
8.2
533
8.8
7
8.8
750
8.5
11
8.8
713
9.1
11
8.7
564
9.3
10
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Not enough data
Coordination Tools
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.3
57
8.8
384
8.5
31
8.7
385
8.7
33
8.8
343
8.4
36
Support Automation
8.7
413
8.4
36
8.9
415
8.8
42
8.7
378
8.4
34
8.6
327
9.0
36
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
240
Not enough data
7.6
225
Not enough data
8.4
230
Not enough data
Integrations
8.0
221
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
232
Not enough data
8.7
225
Not enough data
9.3
241
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Not enough data
Communication
8.7
219
|
Verified
8.9
30
|
Verified
9.0
269
|
Verified
8.9
32
|
Verified
8.9
208
Feature Not Available
8.9
231
|
Verified
8.2
22
|
Verified
8.8
151
Feature Not Available
Internal Use
8.4
289
|
Verified
7.7
91
|
Verified
9.2
283
|
Verified
8.7
29
|
Verified
8.8
194
7.9
18
|
Verified
8.8
220
9.1
35
|
Verified
9.5
290
|
Verified
9.5
33
|
Verified
8.8
222
|
Verified
8.4
30
|
Verified
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
8.7
108
8.5
53
8.3
103
8.0
53
Feature Not Available
8.2
51
8.3
26
8.4
50
8.5
29
Self-Service Platform
8.0
50
8.8
28
8.4
50
8.7
31
8.0
50
Feature Not Available
8.1
48
8.7
29
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
197
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
242
Not enough data
9.1(won by default)
193
Not enough data
8.8(won by default)
185
Not enough data
8.4(won by default)
135
Not enough data
9.1(won by default)
159
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
156
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Help Scout are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Unique Categories
Front is categorized as Email Client, Complaint Management, Social Customer Service, and AI Customer Support Agents
Help Scout has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.2%
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Alternatives
Discussions
What is Happening on the Forum?
1 Comment
G2
After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
Are there any "Front hacks" that are lesser known but extremely helpful?
1 Comment
JR
Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
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