# Front vs Help Scout Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Help Scout excels in providing a user-friendly interface that feels less like a traditional ticketing system. Users appreciate its simplicity, noting that it allows for efficient management of support workflows without overwhelming complexity.
- **Users say** that Front shines in its ability to enhance team collaboration, with features that allow tagging coworkers in conversations. This capability helps teams resolve issues in real-time, providing visibility across client interactions and past campaigns, which many find invaluable.
- **According to verified reviews** , Help Scout's built-in tools for automations and saved replies are highly praised, making it easier for teams to manage customer inquiries effectively. Users highlight the convenience of having multiple communication channels integrated into one platform.
- **Reviewers mention** that Front's initial setup process is notably straightforward, with many users rating it a perfect score. This ease of implementation is a significant advantage for teams looking to get up and running quickly without extensive training.
- **G2 reviewers report** that while Help Scout is favored by small businesses for its affordability and ease of use, it may not meet the more complex needs of larger teams as effectively as Front, which offers a broader range of features tailored for diverse business sizes.
- **Users say** that Front's robust support quality and responsiveness are standout features, with many noting that they feel well-supported throughout their usage. This contrasts with Help Scout, where some users have expressed a desire for more comprehensive support options.



| | Front | Help Scout | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,501 | 428 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Front | Help Scout | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1966 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 9.1 (1984 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 8.8 (767 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 8.9 (480 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 9.1 (1692 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (466 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1845 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 622 |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (269 reviews) ✓ Verified | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (277 reviews) ✓ Verified | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | 8.9 (307 reviews) ✓ Verified | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (289 reviews) ✓ Verified | 8.6 (167 reviews) | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Feature Not Available | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (306 reviews) ✓ Verified | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (263 reviews) ✓ Verified | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | 5.8 (8 reviews) | 
| **AI Text Summarization** | 8.3 (65 reviews) | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Feature Not Available | 
| **Email to Case** | 9.2 (298 reviews) ✓ Verified | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (238 reviews) ✓ Verified | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 7.7 (61 reviews) | 
| **Voice** | 7.8 (133 reviews) | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 7.5 (39 reviews) | 
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | 8.2 (152 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.5/10 | 934 |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (633 reviews) | 9.7 (11 reviews) | 
| **Open Listening** | 8.6 (529 reviews) | 8.6 (7 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | 8.1 (6 reviews) | 

#### Design

| Feature | Front | Help Scout | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 7.7 (8 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 8.8 (7 reviews) | 
| **Personalization** | 8.8 (752 reviews) | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.3/10 | 72 |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Front | Help Scout | 
|---|---|---|
| **All-Employee Access** | 8.8 (68 reviews) | Not enough data | 
| **Supporting Documents** | 8.9 (66 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Help Scout | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (65 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1056 |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Notes** | 9.2 (840 reviews) | 9.4 (59 reviews) | 
| **Internal Discussion** | 9.4 (955 reviews) | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 9.2 (857 reviews) | 8.9 (52 reviews) | 
| **Workflows** | 9.0 (766 reviews) | 9.0 (52 reviews) | 
| **Templates** | 9.2 (920 reviews) | 9.1 (53 reviews) | 
| **Integrations** | 8.7 (797 reviews) | 8.5 (47 reviews) | 
| **Tagging System** | 9.3 (967 reviews) | 9.2 (59 reviews) | 

#### Analytics

| Feature | Front | Help Scout | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.6 (648 reviews) | 8.5 (50 reviews) | 
| **Email Tracking** | 8.9 (771 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 927 |
| **Help Scout** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Unified Inbox** | 9.3 (818 reviews) | Not enough data | 
| **Filters** | 8.9 (822 reviews) | Not enough data | 
| **Reminders** | 9.1 (799 reviews) | Not enough data | 
| **Notifications** | 9.0 (841 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Help Scout | 
|---|---|---|
| **Calendar** | 8.5 (734 reviews) | Not enough data | 
| **Contacts** | 8.7 (711 reviews) | Not enough data | 
| **Task Management** | 8.7 (651 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Help Scout | 
|---|---|---|
| **Desktop Application** | 9.3 (798 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (729 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 623 |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | 8.3 (57 reviews) | 
| **Omnichannel** | 8.8 (386 reviews) | 8.5 (31 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.7 (33 reviews) | 
| **Proactive Engagement** | 8.8 (344 reviews) | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Front | Help Scout | 
|---|---|---|
| **Intelligent Routing** | 8.7 (415 reviews) | 8.4 (36 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.8 (42 reviews) | 
| **Transcripts** | 8.7 (379 reviews) | 8.4 (34 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 270 |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Help Scout | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (245 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (232 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Help Scout | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (222 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (235 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Unified Inbox** | 9.0 (233 reviews) | Not enough data | 
| **Email Automation** | 8.7 (227 reviews) | Not enough data | 
| **Snooze** | 9.3 (246 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 557 |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Help Scout | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (208 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (151 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Front | Help Scout | 
|---|---|---|
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (194 reviews) | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Help Scout | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.3 (103 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.3 (26 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Front | Help Scout | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 8.8 (28 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Feature Not Available | 
| **Integrations** | 8.1 (48 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Help Scout | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Help Scout | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Help Scout | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.2/10 | 32 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Front | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Help Scout | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Help Scout | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Front (4):** [Email Client Software](https://www.g2.com/categories/email-client), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Front | Help Scout | 
|---|---|---|
| **Small-Business** | 48.6% | 62.0% | 
| **Mid-Market** | 41.9% | 33.7% | 
| **Enterprise** | 9.5% | 4.4% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Accounting:** 4.0%
- **Real Estate:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Front

- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7002 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7797 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (561 reviews)

### Alternatives to Help Scout

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7002 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7797 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-help-scout)