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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$0.00 5 Users Per Month
Front
Star Rating
(2,386)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its Multi-Channel Coverage with a score of 9.8, allowing seamless communication across various platforms, while Front's score of 8.9 indicates it may not be as comprehensive in this area.
- Reviewers mention that Help Scout's Ticket Creation User Experience is rated at 9.2, providing a user-friendly interface, whereas Front's score of 9.0 suggests it may not be as intuitive for new users.
- G2 users highlight Help Scout's superior Response Automation capabilities with a score of 8.6, but Front outperforms with a score of 8.9, indicating a more robust automation feature set that users find beneficial.
- Users on G2 appreciate Help Scout's Quality of Support, both products score 9.1, but reviewers mention that Help Scout's support team is particularly responsive and helpful, enhancing the overall user experience.
- Reviewers say that Help Scout's Knowledge Base feature is rated at 8.7, which is slightly better than Front's 8.3, indicating that Help Scout may provide more comprehensive self-service resources for users.
- Users report that Front shines in its Internal Discussion feature with a score of 9.5, which allows for better team collaboration compared to Help Scout's score of 9.1, making it a preferred choice for teams that prioritize internal communication.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Front
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
9.1
1,887
8.7
315
Ease of Use
9.2
1,903
9.2
319
Ease of Setup
8.8
686
9.2
163
Ease of Admin
8.9
469
9.1
163
Quality of Support
9.1
1,624
9.1
289
Has the product been a good partner in doing business?
9.2
455
9.1
156
Product Direction (% positive)
9.3
1,776
8.2
303
Features by Category
Ticket and Case Management
8.8
261
|
Verified
9.2
175
|
Verified
8.9
258
|
Verified
9.2
174
|
Verified
8.9
281
|
Verified
8.6
188
|
Verified
8.8
277
|
Verified
8.6
164
8.8
241
|
Verified
Feature Not Available
9.0
304
8.7
176
|
Verified
9.2
280
|
Verified
8.9
175
|
Verified
8.7
256
|
Verified
8.2
99
Generative AI
7.8
62
5.2
7
8.2
63
6.1
6
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
231
|
Verified
Feature Not Available
9.2
271
|
Verified
9.2
166
|
Verified
8.7
229
|
Verified
7.7
101
|
Verified
8.3
207
|
Verified
7.7
61
7.8
130
6.8
28
|
Verified
Platform
8.3
216
|
Verified
7.5
39
8.4
287
|
Verified
7.7
90
|
Verified
8.8
258
|
Verified
8.6
104
|
Verified
8.6
230
|
Verified
8.5
78
|
Verified
8.3
230
|
Verified
8.1
144
|
Verified
8.3
237
|
Verified
8.2
151
|
Verified
Channels
8.9
625
9.7
10
8.5
526
8.6
7
7.9
475
8.1
6
Design
8.8
649
7.7
8
8.2
531
8.8
7
8.8
744
8.5
11
8.8
706
9.1
11
8.7
562
9.3
10
Generative AI
7.8
188
Not enough data
8.0
188
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.3
57
8.8
385
8.5
31
8.7
385
8.7
33
8.8
343
8.4
36
Support Automation
8.7
412
8.4
36
8.9
415
8.8
42
8.7
377
8.4
34
8.6
327
9.0
36
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
Not enough data
9.1
234
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
225
Not enough data
8.6
222
Not enough data
9.3
231
Not enough data
Generative AI
7.6
134
Not enough data
7.2
127
Not enough data
7.8
132
Not enough data
Agentic AI - Email Management
6.5
32
Not enough data
7.0
32
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.8
216
|
Verified
9.0
29
|
Verified
8.9
263
|
Verified
8.9
30
|
Verified
8.9
205
Feature Not Available
8.9
228
|
Verified
8.2
22
|
Verified
8.8
149
Feature Not Available
Internal Use
8.4
287
|
Verified
7.7
90
|
Verified
9.2
280
|
Verified
8.7
29
|
Verified
8.9
192
7.9
18
|
Verified
8.9
218
9.0
32
|
Verified
9.5
284
|
Verified
9.5
30
|
Verified
8.8
218
|
Verified
8.4
30
|
Verified
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
8.7
107
8.5
53
8.3
103
8.0
53
Feature Not Available
8.2
51
8.3
26
8.4
50
8.5
29
Self-Service Platform
8.0
50
8.8
28
8.4
50
8.7
31
8.0
50
Feature Not Available
8.1
48
8.7
29
Agentic AI - Customer Self-Service
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Help Scout are categorized as Conversational Support, Customer Communications Management, Live Chat, Customer Self-Service, Email Management, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
Help Scout has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.8%
Other
64.1%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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