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Compare FreshChat and Sendbird 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
$0.00
Contact Us 10000 Conversation based pricing
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in user satisfaction, boasting a higher overall score compared to FreshChat. Users appreciate its intuitive management features, allowing them to easily identify and manage messages from various client groups.
- According to verified reviews, Sendbird's implementation process is praised for its ease of setup, with users highlighting the straightforward onboarding experience. In contrast, while FreshChat is also noted for being quick to set up, it doesn't quite match the depth of Sendbird's capabilities.
- Users say that Sendbird's API is a standout feature, enabling analysts to create scripts for data export with relative ease. This level of customization and integration is something that FreshChat users find less robust, as they often seek more advanced functionalities.
- Reviewers mention that Sendbird provides a comprehensive reporting system, which is crucial for businesses needing detailed insights. FreshChat, while effective for handling customer queries, does not offer the same level of reporting detail, which some users find limiting.
- Users highlight the quality of support from Sendbird, noting that it is responsive and helpful, contributing to a positive overall experience. FreshChat users also appreciate their support, but some have indicated that it can be less consistent, especially during peak times.
- According to recent feedback, Sendbird's features for in-app messaging and notifications are particularly well-received, making it a strong choice for businesses that prioritize real-time communication. FreshChat, while effective, is often seen as more suited for smaller businesses with less complex needs.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
FreshChat
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
8.7
398
9.1
104
Ease of Use
9.1
400
9.2
108
Ease of Setup
8.8
254
9.0
94
Ease of Admin
9.0
243
9.1
59
Quality of Support
8.8
392
9.2
103
Has the product been a good partner in doing business?
8.8
239
9.1
58
Product Direction (% positive)
9.0
400
9.1
106
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Functionality
Not enough data
8.7
68
Not enough data
8.7
68
Not enough data
8.6
64
Support
Not enough data
8.4
67
Not enough data
8.1
65
Not enough data
9.0
67
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
7.4
39
8.6
72
7.6
39
7.8
73
7.6
32
Communication
9.2
280
|
Verified
Feature Not Available
8.5
292
|
Verified
8.9
48
8.4
202
|
Verified
Feature Not Available
8.9
248
|
Verified
9.3
49
8.2
138
|
Verified
Feature Not Available
Internal Use
8.5
273
|
Verified
8.9
50
8.7
268
|
Verified
8.5
46
8.4
221
|
Verified
8.1
47
8.7
256
|
Verified
8.5
45
9.0
249
|
Verified
8.7
46
8.5
254
|
Verified
8.7
45
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Automation
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Autonomy
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Sendbird are categorized as Live Chat and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing, Conversational Support, Chatbots, Social Customer Service, and Customer Self-Service
Sendbird is categorized as Push Notification, Bot Platforms, and Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Real Estate
6.0%
Food & Beverages
6.0%
Consumer Services
6.0%
Other
57.3%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Sendbird has no discussions with answers
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