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Compare FreshChat and respond.io 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
$0.00
Starting at $99.00 Per Month
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansrespond.io
Star Rating
(424)4.8 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in overall user satisfaction, boasting a higher G2 Score compared to FreshChat. Users appreciate its organized interface, which simplifies communication and helps them stay focused on their tasks.
- According to verified reviews, FreshChat is praised for its ease of use and quick setup, making it a favorite among small businesses. Users highlight its ability to handle customer complaints efficiently, with one reviewer noting that it provides all customer information in one place.
- Users say that respond.io's implementation process is straightforward, with many finding the initial setup easy. This is complemented by features like AI agent setup, which users find powerful for managing client interactions across multiple platforms.
- Reviewers mention that while FreshChat is user-friendly, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. However, many still find it effective for live chat management and appreciate its integration capabilities with other tools.
- G2 reviewers highlight the quality of support provided by respond.io, with many users noting that it significantly enhances their ability to manage leads and client communications. This level of support contributes to a more seamless experience compared to FreshChat.
- According to recent feedback, both products have their strengths, but respond.io's higher ratings in areas like proactive engagement and overall organization make it a more appealing choice for users looking for a comprehensive communication tool.
Pricing
Entry-Level Pricing
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
FreshChat
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.7
398
9.1
226
Ease of Use
9.1
400
9.3
335
Ease of Setup
8.8
254
9.0
249
Ease of Admin
9.0
243
9.2
156
Quality of Support
8.8
392
9.2
216
Has the product been a good partner in doing business?
8.8
239
9.4
156
Product Direction (% positive)
9.0
400
9.6
222
Features by Category
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
154
Not enough data
8.9
144
Not enough data
Feature Not Available
Design
Not enough data
9.0
146
Not enough data
Feature Not Available
Not enough data
8.9
147
Not enough data
8.9
145
Not enough data
8.9
144
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
115
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.9
130
Feature Not Available
9.1
132
8.5
127
8.8
130
8.6
111
9.0
130
Support Automation
8.6
133
8.9
129
8.6
135
8.7
128
8.5
134
8.8
128
8.8
116
8.6
129
Generative AI
8.5
61
Feature Not Available
8.5
61
8.3
108
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
249
|
Verified
Not enough data
8.5
254
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
48
Not enough data
9.2
45
Not enough data
9.3
46
Not enough data
9.0
45
Not enough data
9.1
45
Not enough data
9.2
47
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
45
Not enough data
9.5
47
Not enough data
8.6
44
Not enough data
9.1
46
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and respond.io are categorized as Conversational Support
Unique Categories
FreshChat is categorized as Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
respond.io is categorized as WhatsApp Marketing and Customer Communications Management
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Information Technology and Services
7.1%
Leisure, Travel & Tourism
6.6%
Marketing and Advertising
6.3%
Computer Software
5.9%
Consumer Services
5.1%
Other
69.0%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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