Link copied to clipboard # Freshchat vs LiveChat Comparison - What are their main differences? Share [ Export ](/compare/freshworks-freshchat/livechat/export.csv) FreshChatLiveChat[+ Add Product](#) Pricing **Freshchat** Free Trial **₹1,799.00** Per User Per Month · Growth **₹4,799.00** Per User Per Month · Pro **₹69.00** Per User Per Month · Enterprise **LiveChat** Free Trial **$25.00** Per User Per Month · Starter **$59.00** Per User Per Month · Team **$89.00** Per User Per Month · Business **Custom Quote Available** Per User Per Month · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Freshchat** $$$$$ **LiveChat** $$$$$ Average Discount **Freshchat** 13%5% more **LiveChat** 8% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Freshchat** 6 months Based on 100 responses **LiveChat** 6 months Based on 100 responses Return on Investment **Freshchat** 6 months Based on 100 responses **LiveChat** 6 months Based on 100 responses ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat") ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshchat** Ease of Use (14) Helpful (10) AI Limitations (5) Chatbot Issues (5) **LiveChat** Ease of Use (24) Features (20) Not Intuitive (7) Chatbot Issues (6) Integrations **Freshchat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_774f843b8c9975a35da30714da736cfe/messagebird-bird.png "Product Avatar Image") Bird ](https://www.g2.com/products/messagebird-bird/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e451e891e2c66c50b6b216028e20d4b5/freshcaller.png "Product Avatar Image") Freshcaller ](https://www.g2.com/products/freshcaller/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ View all ](https://www.g2.com/products/freshworks-freshchat/integrations) **LiveChat** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c105f4f8827168bae9e6e660fe8ee3eb/1crm.png "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ef656e3330e2a5b8e59939185859257/1password.png "Product Avatar Image") 1Password ](https://www.g2.com/products/1password/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69e8a2962bb24f0111a8d7d6244149b3/2way-app.png "Product Avatar Image") 2way.app ](https://www.g2.com/products/2way-app/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ View all ](https://www.g2.com/products/livechat/integrations) Screenshots **Freshchat** ![Freshchat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/70110/Bot-builder.png) **LiveChat** ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png) **Ratings** from reviews Meets Requirements **Freshchat** **8.6** /10 Based on 407 responses **LiveChat** **9.1** /10 Based on 717 responses Ease of Use **Freshchat** **9.1** /10 Based on 410 responses **LiveChat** **9.3** /10 Based on 716 responses Ease of Setup **Freshchat** **8.7** /10 Based on 265 responses **LiveChat** **9.0** /10 Based on 296 responses Ease of Admin **Freshchat** **8.9** /10 Based on 248 responses **LiveChat** **9.1** /10 Based on 282 responses Quality of Support **Freshchat** **8.7** /10 Based on 401 responses **LiveChat** **9.1** /10 Based on 665 responses Has the product been a good partner in doing business? **Freshchat** **8.8** /10 Based on 244 responses **LiveChat** **9.1** /10 Based on 274 responses Product Direction (% positive) **Freshchat** **9.0** /10 Based on 409 responses **LiveChat** **8.3** /10 Based on 708 responses **Features** ratings from reviews Live Chat **8.5** /10 Based on 341 responses **8.6** /10 Based on 416 responses Customer Self-Service **8.7** /10 Based on 114 responses **8.3** /10 Based on 9 responses Help Desk Not enough data **8.8** /10 Based on 440 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Conversational Marketing **8.9** /10 Based on 52 responses Not enough data Chatbots **8.7** /10 Based on 118 responses Not enough data Conversational Support **8.6** /10 Based on 165 responses Not enough data Social Customer Service **9.2** /10 Based on 58 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 57.6% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 6.6% Small-Business(50 or fewer emp.) 57.6% Mid-Market(51-1000 emp.) 35.8% Enterprise(\> 1000 emp.) 6.6% Small-Business(50 or fewer emp.) 44.7% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% Small-Business(50 or fewer emp.) 44.7% Mid-Market(51-1000 emp.) 37.5% Enterprise(\> 1000 emp.) 17.9% **Reviewers' Industry** [![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat Information Technology and Services 10.7% Computer Software 9.8% Consumer Services 7.9% Financial Services 5.6% Retail 5.3% Other 60.7% [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews) LiveChat Computer Software 8.7% Information Technology and Services 8.6% Retail 6.4% Financial Services 3.9% Internet 3.6% Other 68.8% Alternatives **Freshchat Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") [ LiveAgent ](/products/liveagent/reviews) **LiveChat Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![LivePerson](https://images.g2crowd.com/uploads/product/hd_favicon/5f68a9fcd7a52d993079248f2f393c24/liveperson.svg "LivePerson") [ LivePerson ](/products/liveperson/reviews) ## FreshChat vs LiveChat FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between LiveChat vs FreshChat? LiveChat stands out for its higher reviewer satisfaction scores and ease of setup compared to FreshChat, with both products primarily serving small businesses. | [LiveChat](https://www.g2.com/products/livechat/reviews) | [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) | | --- | --- | | 4.5/5 (810 reviews) | 4.4/5 (500 reviews) | | Small-Business | Small-Business | | 9.0 | 8.7 | | 9.1 | 8.7 | | Ease of Use (24 all-time mentions) | Ease of Use (14 all-time mentions) | ### How do the pricing models of LiveChat and FreshChat compare? LiveChat is rated higher for value, with reviewers expressing more satisfaction with its pricing compared to FreshChat. - **LiveChat:** Recent reviews note that while advanced features can be expensive for smaller teams, many find the value justified by the platform's reliability and feature set. - **FreshChat:** Reviewers mention that pricing scales quickly as agent seats grow, and some advanced features are only available on higher-tier plans, impacting perceived value for expanding teams. - **Switching reasons:** Several reviewers cite cost and feature availability as key factors when considering a switch between these platforms. ### What are the best alternatives to LiveChat and FreshChat? The top three alternatives to LiveChat and FreshChat are Fin, Zendesk for Customer Service, and Tidio. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [LiveChat](https://www.g2.com/products/livechat/reviews) | 4.5/5 (810 reviews) | Small-Business | Advanced features can be expensive for smaller teams | Ease of Use (24 all-time mentions) | | [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) | 4.4/5 (500 reviews) | Small-Business | Pricing scales quickly as agent seats grow | Ease of Use (14 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | — | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | — | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959 reviews) | Small-Business | — | — | ### Which Live Chat features should I prioritize when comparing LiveChat and FreshChat? Buyers should prioritize Automation, Integrations, Ease of Use, Customization, and Reporting when comparing LiveChat and FreshChat. - **Automation:** LiveChat (10 all-time mentions), FreshChat (6 all-time mentions) - **Integrations:** LiveChat (13 all-time mentions), FreshChat (6 all-time mentions) - **Ease of Use:** LiveChat (24 all-time mentions, 9.3 score), FreshChat (14 all-time mentions, 9.1 score) - **Customization:** LiveChat (7 all-time mentions), FreshChat (recent reviews cite easy customization and bot flow creation) - **Reporting:** LiveChat (recent reviews note limited reporting), FreshChat (recent reviews cite basic analytics and reporting limitations) ### What are the pros and cons of LiveChat vs FreshChat? LiveChat's headline strength is its ease of use, while FreshChat is praised for its unified inbox and automation capabilities. - **LiveChat strengths:** Ease of Use (24 all-time mentions), Features (20), Live Chat (19), Helpful (16), Easy Setup (14), Integrations (13), Automation (10), Customization (7) - **LiveChat trade-offs:** Not Intuitive (7), Chatbot Issues (6), Advanced features can be expensive, reporting and workflow flexibility could improve - **FreshChat strengths:** Ease of Use (14), Helpful (10), Features (7), Automation (6), Integrations (6), Unified inbox, AI chatbot, Easy Implementation (4) - **FreshChat trade-offs:** AI Limitations (5), Chatbot Issues (5), Learning Curve (5), Reporting and analytics are basic, advanced features often require higher-tier plans ### Is LiveChat or FreshChat better for small businesses? LiveChat is the stronger fit for small businesses, with higher satisfaction scores and a dominant small-business reviewer base. - **LiveChat:** Small-Business segment; reviewers highlight easy setup, intuitive interface, and strong support as key benefits for small teams. - **FreshChat:** Small-Business segment; reviewers appreciate the unified inbox and automation, but note that pricing can scale quickly as teams grow. ### Which Live Chat platform has better integrations? LiveChat is favored for integrations, with more reviewer-cited integration mentions than FreshChat. - **LiveChat:** Facebook (25 all-time mentions), ChatBot (24 all-time mentions), and Pipedrive are frequently cited in reviews. - **FreshChat:** Freshdesk (70 all-time mentions) is the most frequently mentioned integration, with additional mentions of WhatsApp and social channels in recent reviews. ### How do LiveChat and FreshChat compare on customer support? LiveChat and FreshChat are rated within 0.4 points on Quality of Support, with LiveChat holding a slight edge at 9.1 versus FreshChat's 8.7. - **LiveChat:** Reviewers consistently praise responsive and helpful support, with 11 all-time mentions for customer support and multiple recent reviews highlighting fast assistance. - **FreshChat:** Reviewers note helpful onboarding and support, but some mention slower response times and support challenges during outages. ### Which is easier to implement, LiveChat or FreshChat? LiveChat and FreshChat are rated within 0.3 points on Ease of Setup, with LiveChat at 9.0 and FreshChat at 8.7, indicating near parity. - **LiveChat:** Reviewers frequently describe setup as easy and straightforward, with 14 all-time mentions for easy setup and multiple recent reviews citing quick implementation. - **FreshChat:** Reviewers generally find setup easy, with several noting smooth onboarding, though a few mention a learning curve for advanced features. ### Which product has better Automation? LiveChat is favored for Automation, with more reviewer-cited mentions and higher satisfaction scores than FreshChat. - **LiveChat:** Automation (10 all-time mentions), Automation Features (6), reviewers highlight AI Copilot, suggested replies, and conversation summaries as standout automation capabilities. - **FreshChat:** Automation (6 all-time mentions), Automation Features (3), reviewers note useful AI chatbot and automation, but cite limitations in advanced automation and AI capabilities.