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Compare FreshChat and LiveChat 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (44.7% of reviews)
Entry-Level Pricing
$0.00
$19.00 100 Visitors Per Month
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansLiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansFreshChat vs LiveChat
When assessing the two solutions, reviewers found LiveChat easier to use, set up, and administer. Reviewers also preferred doing business with LiveChat overall.
- Reviewers felt that LiveChat meets the needs of their business better than FreshChat.
- When comparing quality of ongoing product support, reviewers felt that LiveChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FreshChat over LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
FreshChat
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.7
398
9.1
691
Ease of Use
9.1
400
9.3
690
Ease of Setup
8.8
254
9.0
271
Ease of Admin
9.0
243
9.1
263
Quality of Support
8.8
392
9.1
640
Has the product been a good partner in doing business?
8.8
239
9.0
255
Product Direction (% positive)
9.0
400
8.3
684
Features by Category
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
80
|
Verified
8.5
273
|
Verified
8.4
279
|
Verified
Not enough data
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
73
7.4
9
8.6
72
7.5
8
7.8
73
Feature Not Available
Communication
9.2
280
|
Verified
9.1
320
|
Verified
8.5
292
|
Verified
8.9
325
|
Verified
8.4
202
|
Verified
8.4
221
8.9
248
|
Verified
8.8
269
|
Verified
8.2
138
|
Verified
8.3
30
Internal Use
8.5
273
|
Verified
8.4
279
|
Verified
8.7
268
|
Verified
8.8
301
|
Verified
8.4
221
|
Verified
8.6
251
|
Verified
8.7
256
|
Verified
8.6
257
|
Verified
9.0
249
|
Verified
8.6
243
|
Verified
8.5
254
|
Verified
8.4
249
|
Verified
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Feature Not Available
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and LiveChat are categorized as Conversational Marketing, Conversational Support, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
FreshChat is categorized as Social Customer Service and AI Customer Support Agents
LiveChat is categorized as Help Desk, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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