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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
$12.00 1 User Per Month
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience is rated at 8.9, which is on par with Helpwise, but reviewers mention that Helpwise excels in ticket response user experience with a score of 9.1, indicating a more efficient process for responding to customer inquiries.
- Reviewers mention that Helpwise shines in workflow automation, scoring 9.1 compared to Freshdesk's 8.5. This suggests that Helpwise offers more robust tools for automating repetitive tasks, which can save time for support teams.
- G2 users highlight that Helpwise's quality of support is rated at 9.2, while Freshdesk's is slightly lower at 8.8. Users report that Helpwise provides more responsive and helpful customer service, which is crucial for businesses relying on timely support.
- Users on G2 note that Helpwise offers superior multi-channel coverage with a score of 9.4, compared to Freshdesk's 8.4. This indicates that Helpwise may provide a more comprehensive approach to customer engagement across various platforms.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, while Helpwise scores higher at 9.0. Users say that Helpwise's knowledge base is more user-friendly and effective in helping customers find answers independently.
- Users report that Helpwise's integration capabilities are rated at 8.8, surpassing Freshdesk's 8.3. Reviewers mention that Helpwise offers a wider range of integrations with other tools, making it easier for businesses to streamline their operations.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Freshdesk
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.9
124
Ease of Use
8.8
3,197
9.0
126
Ease of Setup
8.6
2,258
9.1
82
Ease of Admin
8.7
2,152
9.1
82
Quality of Support
8.7
3,074
9.2
116
Has the product been a good partner in doing business?
8.8
2,077
9.4
78
Product Direction (% positive)
8.8
3,150
9.4
102
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.0
24
8.8
2226
|
Verified
9.1
25
8.5
2139
|
Verified
9.1
23
8.5
2033
|
Verified
9.0
20
8.3
1797
|
Verified
8.8
19
8.5
2085
|
Verified
9.0
26
8.7
2007
|
Verified
9.1
25
8.2
1371
|
Verified
8.0
24
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
Feature Not Available
8.9
2068
|
Verified
9.4
24
8.4
1312
|
Verified
9.2
22
8.0
1193
|
Verified
8.4
19
7.9
940
|
Verified
7.0
16
Platform
8.0
1156
|
Verified
7.4
23
8.1
1663
|
Verified
8.6
20
8.6
1546
|
Verified
8.8
26
8.2
1140
|
Verified
8.9
21
8.0
1861
|
Verified
8.0
21
8.3
1960
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
9.3
28
7.9
333
8.7
22
7.5
324
Feature Not Available
Design
8.2
331
Feature Not Available
7.8
336
Feature Not Available
8.2
356
8.1
32
8.3
342
8.9
31
8.4
332
8.5
25
Generative AI
7.7
266
8.1
7
7.7
266
8.1
7
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
434
7.9
18
8.3
380
8.1
18
8.3
372
7.8
16
8.4
308
7.8
17
Support Automation
8.4
389
8.1
17
8.4
410
8.1
15
8.2
373
7.6
14
8.2
314
7.9
18
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
8.8
12
8.7
601
|
Verified
9.2
15
8.7
495
|
Verified
8.8
11
8.5
199
8.9
11
8.2
202
Feature Not Available
Internal Use
8.1
1663
|
Verified
8.6
20
8.6
204
9.1
13
8.1
186
8.8
11
8.8
560
|
Verified
9.3
12
8.8
520
|
Verified
9.3
15
8.6
549
|
Verified
9.4
13
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.0
10
8.6
913
9.0
10
8.3
687
Feature Not Available
8.2
241
8.0
9
8.4
258
Feature Not Available
Self-Service Platform
8.5
254
8.7
9
8.6
261
9.2
10
8.0
221
Feature Not Available
8.5
237
9.3
9
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6
164
9.8(won by 1.2)
9
9.3
484
9.4(won by 0.1)
8
8.6
375
9.6(won by 1.0)
8
Channels
9.2
480
9.8(won by 0.6)
11
8.7
420
9.8(won by 1.1)
8
8.8
381
9.2(won by 0.4)
8
8.5
341
8.9(won by 0.4)
6
8.2
55
9.4(won by 1.2)
8
Insight
8.6
383
9.0(won by 0.4)
5
8.7
171
9.5(won by 0.8)
7
8.6
374
9.3(won by 0.7)
7
9.1
447
9.4(won by 0.3)
8
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Helpwise are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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