Compare Freshdesk and Helpwise 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$12.00 1 User Per Month
Freshdesk
Star Rating
(3,715)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpwise
Star Rating
(181)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Helpwise. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual work.
- Users say that Freshdesk's clean interface and easy navigation make it a breeze for new hires to get up to speed quickly. In contrast, while Helpwise is noted for its simplicity, it lacks the same level of comprehensive features that Freshdesk offers, which can be crucial for larger teams.
- Reviewers mention that Freshdesk's robust automation capabilities, such as SLA management and a well-organized knowledge base, significantly enhance daily support operations. Helpwise, while efficient, is often seen as more basic, focusing on collaboration and organization rather than advanced automation.
- According to verified reviews, Helpwise shines in team collaboration, with features like colorful tags and internal notes that help remote teams stay organized. However, Freshdesk's extensive feature set and higher overall ratings suggest it may better serve teams with more complex support needs.
- Users highlight that Freshdesk's transparency in pricing and ease of integration are major advantages, making it a preferred choice for businesses looking for a scalable solution. Helpwise, while more affordable, may not provide the same level of functionality, which could limit its appeal for growing businesses.
- Reviewers note that Helpwise's support is quick and reliable, which is a significant plus for users. However, Freshdesk's higher quality of support ratings indicate that it may offer a more comprehensive support experience, especially for teams that require extensive assistance during implementation and ongoing use.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Freshdesk
Free Trial is available
Helpwise
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
8.9
124
Ease of Use
8.9
3,279
9.0
126
Ease of Setup
8.6
2,336
9.1
82
Ease of Admin
8.7
2,199
9.1
82
Quality of Support
8.7
3,154
9.2
116
Has the product been a good partner in doing business?
8.8
2,122
9.4
78
Product Direction (% positive)
8.8
3,229
9.4
102
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
9.0
24
8.8
2254
|
Verified
9.1
25
8.5
2179
|
Verified
9.1
23
8.5
2058
|
Verified
9.0
20
8.3
1807
|
Verified
8.8
19
8.5
2089
|
Verified
9.0
26
8.7
2018
|
Verified
9.1
25
8.3
1372
|
Verified
8.0
24
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Feature Not Available
8.9
2087
|
Verified
9.4
24
8.4
1313
|
Verified
9.2
22
8.0
1190
|
Verified
8.4
19
7.9
935
|
Verified
7.0
16
Platform
8.1
1156
|
Verified
7.4
23
8.1
1658
|
Verified
8.6
20
8.6
1549
|
Verified
8.8
26
8.3
1149
|
Verified
8.9
21
8.0
1875
|
Verified
8.0
21
8.3
1963
|
Verified
8.2
21
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
9.3
28
8.0
334
8.7
22
7.5
323
Feature Not Available
Design
8.2
331
Feature Not Available
7.8
335
Feature Not Available
8.3
355
8.1
32
8.3
344
8.9
31
8.4
332
8.5
25
Generative AI
7.7
263
8.1
7
7.7
263
8.1
7
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
432
7.9
18
8.3
378
8.1
18
8.3
371
7.8
16
8.4
307
7.8
17
Support Automation
8.4
388
8.1
17
8.4
408
8.1
15
8.3
373
7.6
14
8.2
314
7.9
18
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
8.8
12
8.7
600
|
Verified
9.2
15
8.7
494
|
Verified
8.8
11
8.5
199
8.9
11
8.2
202
Feature Not Available
Internal Use
8.1
1658
|
Verified
8.6
20
8.6
203
9.1
13
8.2
186
8.8
11
8.8
558
|
Verified
9.3
12
8.8
518
|
Verified
9.3
15
8.6
546
|
Verified
9.4
13
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
9.0
10
8.6
912
9.0
10
8.3
684
Feature Not Available
8.2
239
8.0
9
8.4
257
Feature Not Available
Self-Service Platform
8.5
253
8.7
9
8.7
261
9.2
10
8.0
222
Feature Not Available
8.5
238
9.3
9
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6
162
9.8(won by 1.2)
9
9.3
484
9.4(won by 0.1)
8
8.6
371
9.6(won by 1.0)
8
Channels
9.2
479
9.8(won by 0.6)
11
8.7
415
9.8(won by 1.1)
8
8.8
376
9.2(won by 0.4)
8
8.5
340
8.9(won by 0.4)
6
8.3
58
9.4(won by 1.1)
8
Insight
8.6
382
9.0(won by 0.4)
5
8.7
169
9.5(won by 0.8)
7
8.6
373
9.3(won by 0.7)
7
9.1
445
9.4(won by 0.3)
8
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Helpwise are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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