Compare Forethought and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (65.5% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Forethought
Star Rating
(165)4.3 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtZendesk for Customer Service
Star Rating
(6,799)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist interface and the ability to manage customer queries efficiently. This centralized platform allows for quick responses, enhancing overall customer satisfaction.
- Users say that Forethought stands out for its ease of navigation and collaborative features, such as a dedicated Slack channel for daily operations. This makes it easy for teams to configure updated workflows, which is particularly beneficial for businesses that require constant adjustments.
- According to verified reviews, Zendesk for Customer Service has a significantly higher G2 Score, indicating greater overall user satisfaction. Reviewers highlight its effectiveness in consolidating marketplace queries and utilizing generative AI for creating multi-level responses, which streamlines customer support processes.
- Reviewers mention that while Forethought has evolved into a comprehensive AI platform, it still faces challenges in comparison to Zendesk's robust feature set. Users appreciate Forethought's analytics capabilities, but some feel it lacks the same level of integration and automation that Zendesk offers.
- G2 reviewers note that Zendesk for Customer Service has a more extensive user base, with thousands of reviews reflecting its reliability and effectiveness. This broad user feedback supports its reputation as a leading tool for customer service, particularly in mid-market segments.
- Users highlight that Forethought's recent developments focus on proactive customer engagement, which is a promising direction. However, they also point out that it may not yet match the comprehensive support and features available in Zendesk, which remains a favorite for many customer service teams.
Pricing
Entry-Level Pricing
Forethought
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Forethought
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.2
116
8.6
5,178
Ease of Use
8.3
120
8.6
5,286
Ease of Setup
7.7
72
8.0
3,247
Ease of Admin
7.9
70
8.2
3,113
Quality of Support
8.9
109
8.4
4,914
Has the product been a good partner in doing business?
9.1
70
8.4
3,036
Product Direction (% positive)
9.3
106
8.0
4,833
Features by Category
Ticket and Case Management
Not enough data
8.8
2581
|
Verified
Not enough data
8.7
2608
|
Verified
Not enough data
8.5
2536
|
Verified
Not enough data
8.4
2370
|
Verified
Not enough data
8.2
1932
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2409
|
Verified
Not enough data
8.3
1864
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2067
|
Verified
Not enough data
8.8
2330
|
Verified
Not enough data
8.4
1745
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
8.0
33
8.2
62
9.1
27
8.6
69
8.6
30
8.2
68
Automation - AI Agents
8.7
5
7.4
25
8.3
6
7.7
25
7.3
5
7.5
25
8.0
5
7.5
25
8.3
5
7.8
25
Platform
9.0
27
8.2
67
8.9
32
8.2
65
9.0
20
8.4
62
Autonomy - AI Agents
7.3
5
7.8
24
8.7
5
7.4
25
8.3
5
7.4
26
8.3
5
7.5
26
Generative AI
9.8
8
7.6
31
9.4
8
8.1
30
Responses
8.5
51
8.1
466
8.2
49
8.1
464
8.8
47
8.3
447
8.1
39
8.1
446
7.4
33
8.1
355
Platform
8.2
38
8.6
470
7.8
46
8.3
469
8.6
44
8.3
463
7.6
45
8.2
465
Feature Not Available
Feature Not Available
7.7
37
Feature Not Available
7.5
42
8.4
454
Generative AI
7.2
19
8.1
112
7.8
20
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.2
17
8.1
83
6.6
16
7.6
77
8.9
17
8.1
85
Automation
8.9
18
8.1
85
8.8
18
8.2
83
8.5
18
8.1
83
Artificial Intelligence
9.0
17
7.8
82
8.9
17
7.7
81
8.7
18
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Generative AI
7.7
16
Feature Not Available
Self-Service Experience
7.5
31
8.5
1510
8.2
61
8.5
1441
Feature Not Available
8.0
1024
7.8
42
7.7
647
7.9
54
8.0
779
Self-Service Platform
8.4
53
8.2
829
8.4
58
8.2
845
8.6
60
7.7
664
8.1
57
8.2
811
Agentic AI - Customer Self-Service
7.3
8
8.3
63
6.9
7
8.3
63
7.9
8
8.2
65
7.6
9
8.7
63
8.1
9
8.6
61
6.0
8
8.2
63
7.8
9
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
8.4
72
8.3
12
8.1
71
7.9
12
8.2
70
9.3
12
8.3
70
7.8
10
8.3
69
Customer Interaction Automation - AI Customer Support Agents
6.9
9
8.2
70
8.3
9
8.4
71
7.8
9
8.3
71
8.7
10
8.5
70
Automation
8.8
14
8.7
73
8.2
14
8.6
71
6.8
12
7.9
69
Autonomy
8.0
11
8.1
69
7.8
12
8.4
68
8.5
11
8.4
70
8.5
11
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Customer Self-Service, AI Agents For Business Operations, and Chatbots
Unique Categories
Forethought is categorized as Contact Center Knowledge Base and Conversational Interface Agents
Zendesk for Customer Service is categorized as Help Desk, Conversational Support, Workforce Management, Live Chat, Complaint Management, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.1%
Financial Services
20.6%
Information Technology and Services
15.2%
Consumer Goods
3.0%
Consumer Services
3.0%
Other
32.1%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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