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At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtZendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a star rating of 9.0, making it a preferred choice for organizations that prioritize efficient ticket management. In contrast, Forethought AI's ticketing system also performs well but has a slightly lower rating of 8.4.
- Reviewers mention that Forethought AI shines in its SLA Management feature, achieving a score of 9.1, which is significantly higher than Zendesk's 8.1. This indicates that Forethought AI may be better suited for businesses that require strict adherence to service level agreements.
- G2 users highlight the quality of support as a strong point for Forethought AI, with a score of 8.9, compared to Zendesk's 8.4. This suggests that users may find more responsive and helpful customer service with Forethought AI.
- Users on G2 report that Zendesk Support Suite offers a more comprehensive customer and contacts database, scoring 8.2, while Forethought AI impresses with a higher score of 9.0 in this area, indicating a more robust capability for managing customer information.
- Reviewers mention that the ease of use is comparable between both platforms, with Zendesk scoring 8.5 and Forethought AI at 8.4. However, users say that Zendesk's user interface is more intuitive, making it easier for new users to adapt quickly.
- Users report that Forethought AI's automation features, particularly in response automation, score 8.9, outperforming Zendesk's 8.4. This suggests that Forethought AI may provide a more efficient automated response system, which can enhance customer interactions.
Pricing
Entry-Level Pricing
Forethought
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Forethought
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.2
115
8.6
5,118
Ease of Use
8.3
119
8.6
5,162
Ease of Setup
7.7
71
8.0
3,186
Ease of Admin
7.9
69
8.2
3,073
Quality of Support
8.9
108
8.4
4,796
Has the product been a good partner in doing business?
9.1
69
8.4
2,999
Product Direction (% positive)
9.3
105
8.0
4,771
Features by Category
Ticket and Case Management
Not enough data
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
8.0
33
8.3
63
9.1
27
8.6
68
8.6
30
8.2
68
Automation - AI Agents
8.7
5
7.6
26
8.3
6
7.8
26
7.3
5
7.7
26
8.0
5
7.7
26
8.3
5
7.9
26
Platform
9.0
27
8.3
68
8.9
32
8.3
66
9.0
20
8.4
63
Autonomy - AI Agents
7.3
5
7.9
25
8.7
5
7.6
26
8.3
5
7.5
26
8.3
5
7.6
26
Generative AI
9.8
8
7.8
32
9.4
8
8.2
31
Responses
8.5
51
8.1
468
8.2
49
8.1
465
8.8
47
8.3
449
8.1
39
8.1
448
7.4
33
8.2
356
Platform
8.2
38
8.6
471
7.8
46
8.3
468
8.6
44
8.3
463
7.6
45
8.2
464
Feature Not Available
Feature Not Available
7.7
37
Feature Not Available
7.5
42
8.4
454
Generative AI
7.2
19
8.2
113
7.8
20
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
8.2
17
8.1
82
6.6
16
7.6
77
8.9
17
8.1
84
Automation
8.9
18
8.1
83
8.8
18
8.2
83
8.5
18
8.1
84
Artificial Intelligence
9.0
17
7.8
83
8.9
17
7.7
82
8.7
18
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
7.7
16
Feature Not Available
Self-Service Experience
7.5
31
8.5
1499
8.2
61
8.5
1436
Feature Not Available
8.0
1024
7.8
42
7.7
648
7.9
54
8.0
780
Self-Service Platform
8.4
53
8.2
828
8.4
58
8.2
841
8.6
60
7.7
658
8.1
57
8.2
806
Agentic AI - Customer Self-Service
7.3
8
8.3
63
6.9
7
8.3
63
7.9
8
8.2
64
7.6
9
8.7
63
8.1
9
8.6
61
6.0
8
8.2
63
7.8
9
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
8.4
70
8.2
11
8.2
71
7.9
12
8.3
71
9.2
11
8.3
69
7.8
10
8.3
70
Customer Interaction Automation - AI Customer Support Agents
6.9
9
8.2
70
8.3
9
8.4
70
7.8
9
8.4
70
8.7
10
8.5
70
Automation
8.7
13
8.6
70
8.2
14
8.6
71
6.8
12
8.0
70
Autonomy
8.0
11
8.2
70
7.6
11
8.4
69
8.5
11
8.4
70
8.5
11
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Zendesk for Customer Service are categorized as AI Customer Support Agents, Customer Service Automation, Chatbots, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Forethought is categorized as Contact Center Knowledge Base
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, Conversational Support, Complaint Management, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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