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At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
EverAfter
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in its Customer Health Scores with a rating of 8.2, compared to EverAfter's 7.3. Reviewers mention that Totango's health scoring system provides actionable insights that help in identifying at-risk customers effectively.
- Reviewers mention that EverAfter shines in Quality of Support, scoring an impressive 9.6 versus Totango's 8.4. Users on G2 highlight the responsiveness and helpfulness of EverAfter's support team, making it easier to resolve issues quickly.
- Users say that Totango offers superior Churn Risk management with a score of 7.8, while EverAfter lags behind at 5.8. Reviewers appreciate Totango's proactive alerts that help in mitigating churn before it happens.
- Reviewers mention that EverAfter provides a more user-friendly experience with an Ease of Use score of 8.8 compared to Totango's 8.2. Users report that the intuitive interface and streamlined workflows in EverAfter make it easier for teams to adopt the software.
- G2 users highlight that Totango's Customer Monitoring capabilities are robust, scoring 8.5, while EverAfter scores 8.1. Reviewers appreciate the detailed tracking and reporting features that help in understanding customer engagement levels.
- Users on G2 report that EverAfter excels in Customization with a score of 8.8, compared to Totango's 7.9. Reviewers mention that the ability to tailor dashboards and reports in EverAfter allows for a more personalized user experience.
Pricing
Entry-Level Pricing
EverAfter
ENTERPRISE
Contact Us
Ideal for businesses with large customer-base or unique business models who require enterprise-grade functionality
- Create personalized B2B customer interface to manage each account throughout its entire lifecycle.
- Optimize collaboration by integrating all customer-facing interactions into the hub
- Fully white label solution that can live inside your app
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
EverAfter
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.6
132
8.3
966
Ease of Use
8.7
134
8.2
980
Ease of Setup
8.3
101
7.4
492
Ease of Admin
8.5
77
7.8
360
Quality of Support
9.6
125
8.4
814
Has the product been a good partner in doing business?
9.6
75
8.6
360
Product Direction (% positive)
9.3
128
8.7
943
Features by Category
Customer Information
Not enough data
8.2
772
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
7.7
639
|
Verified
Not enough data
8.5
759
|
Verified
Not enough data
8.0
697
|
Verified
Not enough data
7.3
569
|
Verified
Predictions
Not enough data
7.8
664
|
Verified
Not enough data
7.1
632
|
Verified
Not enough data
7.9
674
|
Verified
Not enough data
6.5
495
|
Verified
Platform
Not enough data
8.0
753
|
Verified
Not enough data
7.7
690
|
Verified
Not enough data
7.9
690
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
710
|
Verified
Not enough data
8.5
632
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
Not enough data
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Intelligence
Not enough data
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Content
7.8
53
Not enough data
6.9
42
Not enough data
5.2
34
Not enough data
7.8
41
Not enough data
8.0
42
Not enough data
Collaboration
4.6
37
Not enough data
7.3
40
Not enough data
8.6
52
Not enough data
7.3
46
Not enough data
6.5
44
Not enough data
4.6
34
Not enough data
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
8.8
67
8.2
221
8.7
70
7.9
212
9.2
73
8.0
202
Project Tracking
7.7
64
8.2
199
8.0
69
Feature Not Available
8.7
74
8.0
195
8.9
73
8.4
212
8.3
65
8.0
193
Customer Engagement
9.0
72
7.9
188
8.9
74
8.0
204
8.4
67
7.7
199
8.9
72
8.3
198
8.5
71
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
EverAfter and Totango are categorized as Client Onboarding
Unique Categories
Reviews
Reviewers' Company Size
EverAfter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.3%
Information Technology and Services
22.1%
Marketing and Advertising
14.9%
Computer & Network Security
5.8%
Hospitality
2.6%
Other
16.2%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Discussions
EverAfter has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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