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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Enthu.ai
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enthu.aiZendesk Contact Center
Star Rating
(273)4.6 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk QA excels in "Quality of Support" with a score of 9.7, while Enthu.ai achieves a perfect score of 10.0, indicating that Enthu.ai may provide more responsive and effective customer service.
- Reviewers mention that Zendesk QA's "Call Recording" feature is highly rated at 9.9, which suggests it offers robust capabilities for capturing conversations, whereas Enthu.ai does not have a comparable score in this area, indicating a potential gap in functionality.
- G2 users highlight that Enthu.ai shines in "Generative AI" features, particularly with "AI Text Summarization" scoring 9.7, compared to Zendesk QA's 9.2, suggesting that Enthu.ai may provide more advanced AI-driven insights for text analysis.
- Users on G2 report that Zendesk QA's "Ease of Use" is rated at 9.5, while Enthu.ai scores slightly higher at 9.8, indicating that Enthu.ai may offer a more intuitive user experience overall.
- Reviewers mention that Zendesk QA's "Lead Qualification" feature scores lower at 7.3, which may indicate limitations in its ability to effectively qualify leads compared to Enthu.ai, which does not have a specific score for this feature but may offer better alternatives.
- Users say that both products perform well in "Compliance," with Zendesk QA scoring 9.8 and Enthu.ai at 9.5, suggesting that both solutions are reliable in meeting compliance standards, but Zendesk QA has a slight edge.
Pricing
Entry-Level Pricing
Enthu.ai
No pricing availableZendesk Contact Center
No pricing availableFree Trial
Enthu.ai
Free Trial is available
Zendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
9.5
30
9.0
208
Ease of Use
9.6
30
9.2
209
Ease of Setup
8.8
20
9.0
112
Ease of Admin
9.2
18
9.1
101
Quality of Support
9.9
30
9.4
198
Has the product been a good partner in doing business?
10.0
18
9.3
97
Product Direction (% positive)
10.0
27
8.9
188
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Knowledge Management
Not enough data
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Compliance
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Customer Support
Not enough data
7.9
21
Not enough data
7.7
21
Not enough data
8.3
15
Data Security
Not enough data
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Administration
Not enough data
8.2
19
Not enough data
7.7
24
Not enough data
8.4
23
Generative AI
Not enough data
Not enough data
Call Analytics
9.8
14
Not enough data
8.6
15
Not enough data
9.4
15
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
9.4
14
Not enough data
9.4
13
Not enough data
9.0
14
Not enough data
Generative AI
9.4
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
16
9.7
126
Feature Not Available
9.2
119
9.0
17
9.1
122
Engagement
9.0
16
9.5
124
8.4
17
9.2
123
9.4
16
8.8
108
Performance
9.1
16
9.4
113
9.4
16
9.8
85
Generative AI
8.8
10
8.9
24
8.5
10
9.1
24
Channels
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.3
6
Not enough data
7.9
7
Not enough data
8.3
6
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
7
Not enough data
9.1
9
Not enough data
8.8
12
Not enough data
8.1
7
Not enough data
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
7
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enthu.ai and Zendesk Contact Center are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
Enthu.ai is categorized as Conversation Intelligence
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Call Compliance, Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Contact Center, and Contact Center Workforce
Reviews
Reviewers' Company Size
Enthu.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
12.8%
Marketing and Advertising
12.8%
Computer Software
12.8%
Telecommunications
7.7%
Real Estate
7.7%
Other
46.2%
Computer Software
16.8%
Information Technology and Services
13.4%
Consumer Services
9.2%
Financial Services
5.7%
Computer Games
3.8%
Other
51.1%
Alternatives
Discussions
Can Enthu.AI fetch data from my telephony?
1 Comment
TJ
Absolutely. Enthu.AI is integrated with 20+ telephony providers. If your telephony provider is outside of these 20, Enthu provides APIs using which you can...Read more
Enthu.ai has no more discussions with answers
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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