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Compare Enghouse Contact Center and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Enghouse Contact Center
Star Rating
(106)4.3 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterGenesys Cloud CX
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a seamless integration of multiple communication channels, including voice, chat, email, and messaging, all within a single interface. This feature significantly simplifies the workflow for agents, as highlighted by users who appreciate the elimination of hassle in managing customer interactions.
- Users say that Enghouse Contact Center offers a robust and reliable set of features, making it easier to reform contact centers. Reviewers commend its intuitive interface, which allows agents to operate efficiently and engage customers through various channels, enhancing overall customer service efforts.
- According to verified reviews, Genesys Cloud CX stands out for its strong analytics capabilities, with customizable dashboards that provide valuable insights. Users find this feature particularly useful for staff performance tracking and decision-making, which is crucial in a contact center environment.
- Reviewers mention that while Enghouse Contact Center is comprehensive, it sometimes faces challenges in matching specific workflow needs, with some users noting configuration difficulties. However, they appreciate the platform's ability to boost agent productivity and enhance customer experience through effective multi-channel handling.
- G2 reviewers highlight that Genesys Cloud CX has a higher overall satisfaction score, reflecting its strong market presence and user approval. The platform's ability to bring all customer conversations into one easy-to-use system is frequently praised, making it a preferred choice for many contact centers.
- Users report that Enghouse Contact Center provides excellent support quality, with a score that surpasses Genesys Cloud CX. This aspect is crucial for organizations that require reliable assistance during implementation and day-to-day operations, ensuring that agents can focus on their tasks without technical interruptions.
Pricing
Entry-Level Pricing
Enghouse Contact Center
No pricing availableGenesys Cloud CX
No pricing availableFree Trial
Enghouse Contact Center
No trial information availableGenesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.8
74
8.6
1,037
Ease of Use
8.6
104
8.9
1,070
Ease of Setup
7.9
61
8.4
634
Ease of Admin
7.8
33
8.4
586
Quality of Support
8.8
74
8.2
994
Has the product been a good partner in doing business?
8.3
33
8.5
580
Product Direction (% positive)
8.7
73
8.7
939
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
8.5
30
9.1
343
|
Verified
8.1
18
8.2
203
8.0
18
8.6
235
|
Verified
6.9
16
8.3
202
|
Verified
7.7
22
8.3
234
|
Verified
Generative AI
8.1
6
7.8
68
Functions
9.0
35
8.8
392
|
Verified
8.8
39
8.8
400
|
Verified
8.8
39
8.8
337
|
Verified
8.3
26
8.3
232
|
Verified
8.8
30
8.5
242
|
Verified
8.8
32
9.1
313
|
Verified
8.5
24
8.8
300
|
Verified
8.9
22
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
8.0
27
8.3
354
|
Verified
8.8
40
8.8
395
|
Verified
8.3
43
7.5
430
|
Verified
8.0
23
8.8
285
|
Verified
8.9
23
8.4
256
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
9.3
10
8.7
171
8.5
8
8.6
161
8.9
9
8.5
152
8.3
8
8.2
150
7.9
8
8.0
118
Administration
8.3
20
8.1
144
8.7
21
8.5
163
9.1
21
8.4
170
8.3
19
7.9
143
8.9
18
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
8.3
14
8.7
146
8.5
10
7.8
131
8.6
16
8.8
165
8.9
19
9.2
167
8.8
16
8.8
162
8.7
17
9.2
160
9.2
17
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
8.6
19
8.9
153
8.3
15
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
8.5
16
9.0
159
8.0
19
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
8.5
16
8.6
172
|
Verified
9.7
15
8.4
175
|
Verified
9.6
15
8.4
130
9.1
11
8.5
142
9.0
10
8.4
97
Internal Use
8.5
10
8.4
174
|
Verified
9.3
10
8.6
167
|
Verified
8.9
6
8.4
128
|
Verified
9.0
7
8.4
144
|
Verified
9.4
8
8.2
137
|
Verified
9.4
6
8.4
137
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enghouse Contact Center and Genesys Cloud CX are categorized as Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Outbound Call Tracking, Contact Center Quality Assurance, Speech Analytics, and Live Chat
Unique Categories
Enghouse Contact Center is categorized as Customer Self-Service
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, UCaaS Platforms, Conversational Marketing, Social Customer Service, VoIP Providers, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.5%
Telecommunications
7.6%
Financial Services
6.7%
Consumer Services
4.8%
Marketing and Advertising
3.8%
Other
67.6%
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Alternatives
Discussions
Enghouse Contact Center has no discussions with answers
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