# Dynamics 365 Customer Service vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in user experience, particularly with its intuitive ticket management system. Users appreciate features like automated ticket creation and the ability to filter ticket types, which streamline support processes and enhance customer satisfaction.
- **Users say** that Dynamics 365 Customer Service shines in integrating AI into workflows, making case handling more efficient. Reviewers highlight its predictive insights and automated assistance, which help agents manage customer interactions seamlessly across various platforms.
- **According to verified reviews** , Freshdesk has a significantly higher G2 Score, indicating greater overall user satisfaction. With a score of 84.86, it reflects a strong preference among users for its ease of use and setup, while Dynamics 365 Customer Service lags behind at 34.57.
- **Reviewers mention** that Freshdesk's implementation process is quick and straightforward, with many users praising the intuitive onboarding wizard that helps new users get started without hassle. In contrast, Dynamics 365 Customer Service has received feedback indicating a steeper learning curve during setup.
- **Users highlight** Freshdesk's robust support quality, with a score of 8.7, which is backed by numerous recent reviews praising its responsiveness and helpfulness. Meanwhile, Dynamics 365 Customer Service, while still rated positively, has a slightly lower support quality score of 8.4, suggesting room for improvement.
- **G2 reviewers note** that Freshdesk is particularly well-suited for small businesses, with nearly half of its reviews coming from this segment. This focus allows it to cater effectively to the unique needs of smaller organizations, whereas Dynamics 365 Customer Service is more geared towards mid-market companies, which may not align with every user's requirements.



| | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 32 | 3,747 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Small-Business (48.6% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (20 reviews) | 8.6 (3278 reviews) | 
  | **Ease of Use** | 7.9 (20 reviews) | 8.9 (3302 reviews) | 
  | **Ease of Setup** | 7.4 (9 reviews) | 8.6 (2358 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 8.7 (3177 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.8 (3247 reviews) | 

---
## Pricing

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **Freshdesk** | 8.2/10 | 2589 |

#### Ticket and Case Management

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | 8.9 (2250 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | 8.8 (2263 reviews) ✓ Verified | 
| **Workflow** | 8.8 (10 reviews) ✓ Verified | 8.5 (2191 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (9 reviews) ✓ Verified | 8.5 (2067 reviews) ✓ Verified | 
| **SLA Management** | 8.7 (9 reviews) ✓ Verified | 8.3 (1809 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.2 (10 reviews) | 8.5 (2093 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | 8.7 (2026 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | 8.3 (1377 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (331 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Customer Portal** | 8.3 (10 reviews) ✓ Verified | 8.6 (1925 reviews) ✓ Verified | 
| **Email to Case** | 8.7 (10 reviews) | 8.9 (2089 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | 8.4 (1315 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (10 reviews) | 8.0 (1190 reviews) ✓ Verified | 
| **Voice** | 8.5 (10 reviews) ✓ Verified | 7.9 (936 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Mobile User Support** | 8.3 (6 reviews) | 8.1 (1160 reviews) ✓ Verified | 
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.1 (1661 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | 8.6 (1549 reviews) ✓ Verified | 
| **Integration** | 8.3 (7 reviews) ✓ Verified | 8.3 (1155 reviews) ✓ Verified | 
| **Reporting** | 8.5 (9 reviews) ✓ Verified | 8.0 (1880 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (9 reviews) ✓ Verified | 8.3 (1966 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | 7.5 (324 reviews) | 

#### Design

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (264 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 268 |

#### Productivity Tools

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (236 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (221 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (224 reviews) | 
| **Workflows** | Not enough data | 8.7 (228 reviews) | 
| **Templates** | Not enough data | 8.7 (231 reviews) | 
| **Integrations** | Not enough data | 8.3 (208 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1885 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.1 (1661 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.9 (15 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.2 (13 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | 8.1 (12 reviews) | 8.3 (682 reviews) | 
| **Mobile Optimization** | 7.8 (6 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 7.8 (6 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Branding** | 8.9 (6 reviews) | 8.5 (253 reviews) | 
| **Automation** | 9.4 (6 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.3 (7 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 8.6 (6 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (162 reviews) | 
| **Tickets** | Not enough data | 9.3 (484 reviews) | 
| **Macros** | Not enough data | 8.6 (371 reviews) | 

#### Channels

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (479 reviews) | 
| **Social** | Not enough data | 8.7 (415 reviews) | 
| **Live Chat** | Not enough data | 8.8 (376 reviews) | 
| **Phone** | Not enough data | 8.5 (340 reviews) | 
| **Text** | Not enough data | 8.3 (58 reviews) | 

#### Insight

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (382 reviews) | 
| **Reporting** | Not enough data | 8.7 (169 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (373 reviews) | 
| **Help Desk** | Not enough data | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to Freshdesk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Service | Freshdesk | 
|---|---|---|
| **Small-Business** | 14.3% | 48.6% | 
| **Mid-Market** | 53.6% | 39.7% | 
| **Enterprise** | 32.1% | 11.7% | 

### By Industry

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6939 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7609 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6939 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7609 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

---
## Top Discussions

### Dynamics 365 Customer Service

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-freshdesk)