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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Free
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansVoiceflow
Star Rating
(108)4.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drift excels in live chat functionality, with a score of 9.1, making it a preferred choice for real-time customer engagement. In contrast, Voiceflow's live chat capabilities are not as robust, which may impact immediate customer interactions.
- Reviewers mention that Voiceflow offers superior ease of setup and user experience, scoring 9.1 and 9.0 respectively, compared to Drift's 8.5 and 8.7. This makes Voiceflow a more attractive option for teams looking to implement a conversational platform quickly.
- G2 users highlight Voiceflow's strong performance in AI text generation and summarization, with scores of 9.6 and 9.5, respectively. Drift, on the other hand, falls short in this area, with scores of 7.7 and 7.9, indicating that Voiceflow may be better suited for users prioritizing advanced AI capabilities.
- Users on G2 report that Drift's customer-facing chatbot scores 8.9, which is impressive, but Voiceflow's overall conversational platform offers more customization options, scoring 8.9 in customization compared to Drift's 8.2. This suggests that Voiceflow may provide a more tailored experience for users.
- Reviewers say that Drift's integration capabilities, particularly with Salesforce, score 8.0, which is decent, but Voiceflow's integrations are rated higher overall, indicating a more seamless experience with various tools and platforms.
- Users report that while both platforms have strong data security measures, Drift's reliability and data security score 9.0, which is on par with Voiceflow. However, Voiceflow's additional focus on generative AI features may provide a more comprehensive solution for users concerned about data handling and compliance.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Voiceflow
Starter
Free
For students and hobbyists.
- 1 workspace
- 50 knowledge base sources
- Basic LLM models
Free Trial
Drift
Free Trial is available
Voiceflow
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.7
92
Ease of Use
8.7
1,030
8.8
91
Ease of Setup
8.4
507
8.9
81
Ease of Admin
8.5
473
8.7
56
Quality of Support
8.8
938
8.7
84
Has the product been a good partner in doing business?
8.9
472
8.8
54
Product Direction (% positive)
8.9
995
9.6
89
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
8.7
24
Not enough data
8.3
24
Not enough data
Feature Not Available
Data
Not enough data
8.5
52
Not enough data
8.2
52
Interaction
Not enough data
8.3
52
Not enough data
8.4
52
Not enough data
8.6
52
Not enough data
8.3
52
Not enough data
8.3
52
Task & Flow Management - AI Chatbots
Not enough data
8.5
24
Not enough data
8.1
24
Learning
Not enough data
7.7
52
Not enough data
7.4
51
Deployment & Embedding - AI Chatbots
Not enough data
8.6
24
Not enough data
8.2
23
Content Generation
Not enough data
8.4
50
Not enough data
Feature Not Available
Admin & Configuration - AI Chatbots
Not enough data
8.9
24
System
Not enough data
8.6
52
Not enough data
9.1
51
Not enough data
8.4
52
Not enough data
8.6
52
Agentic AI - AI Chatbots
Not enough data
8.1
26
Not enough data
7.8
26
Not enough data
8.7
25
Not enough data
7.7
25
Not enough data
8.2
26
Not enough data
7.9
25
Not enough data
8.2
26
Monitoring & Improvement - AI Chatbots
Not enough data
7.9
23
Reliability & Safety - AI Chatbots
Not enough data
8.1
23
Messenger
8.5
204
|
Verified
Not enough data
8.2
202
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
8.6
251
|
Verified
Not enough data
Channels
7.9
117
|
Verified
Not enough data
8.9
250
|
Verified
Not enough data
7.7
92
|
Verified
Not enough data
7.6
82
|
Verified
Not enough data
7.8
91
|
Verified
Not enough data
Customers
8.6
225
|
Verified
Not enough data
8.4
203
|
Verified
Not enough data
8.1
242
|
Verified
Not enough data
8.7
241
|
Verified
Not enough data
8.5
245
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
32
Not enough data
7.8
33
Not enough data
8.7
33
Automation - AI Agents
Not enough data
7.6
31
Not enough data
8.2
29
Not enough data
8.5
29
Not enough data
7.3
30
Not enough data
8.3
29
Platform
Not enough data
9.0
32
Not enough data
8.5
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
8.1
31
Not enough data
8.4
31
Not enough data
8.1
29
Not enough data
8.0
29
Generative AI
Not enough data
9.1
31
Not enough data
8.9
31
Responses
8.2
281
Not enough data
8.3
269
Not enough data
8.5
304
Not enough data
8.1
274
Not enough data
8.0
229
Not enough data
Platform
8.9
310
Not enough data
8.4
292
Not enough data
8.4
276
Not enough data
8.1
282
Not enough data
7.9
241
Not enough data
8.4
262
Not enough data
8.2
287
Not enough data
Generative AI
7.7
85
Not enough data
7.7
83
Not enough data
Conversational Platform
8.6
168
8.5
24
8.4
118
7.4
23
8.7
129
8.5
23
8.6
93
7.7
23
Support Automation
Feature Not Available
8.3
22
8.4
148
8.2
24
8.8
139
9.1
23
8.5
93
8.4
23
Generative AI
8.0
32
9.3
22
7.8
32
9.1
22
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.9
31
7.8
12
8.1
30
8.1
12
8.7
31
Automation
8.2
11
8.3
30
8.3
13
8.7
30
8.3
12
8.0
29
Artificial Intelligence
7.7
13
7.3
30
8.2
13
8.9
29
8.3
14
9.1
30
Generative AI
7.7
31
8.9
50
7.9
30
8.8
48
Agentic AI - Bot Platforms
Not enough data
8.2
31
Not enough data
7.9
32
Not enough data
8.1
31
Not enough data
7.8
31
Not enough data
8.4
31
Not enough data
7.6
31
Not enough data
8.0
32
Generative AI
7.7
83
Not enough data
7.7
81
Not enough data
7.3
81
Not enough data
Communication
9.2
542
|
Verified
Not enough data
8.5
538
|
Verified
Not enough data
7.8
323
|
Verified
Not enough data
8.6
414
|
Verified
Not enough data
7.9
189
Not enough data
Internal Use
8.4
461
|
Verified
Not enough data
8.7
471
|
Verified
Not enough data
8.5
472
|
Verified
Not enough data
8.2
409
|
Verified
Not enough data
8.3
372
|
Verified
Not enough data
8.1
402
|
Verified
Not enough data
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
9.1
15
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.0
15
Integration and Extensibility - Generative AI Infrastructure
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security and Compliance - Generative AI Infrastructure
Not enough data
8.4
15
Not enough data
8.3
15
Not enough data
8.7
15
Usability and Support - Generative AI Infrastructure
Not enough data
9.0
15
Not enough data
9.3
15
Customization - AI Agent Builders
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
8.0
16
Functionality - AI Agent Builders
Not enough data
7.5
16
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
7.2
16
Data and Analytics - AI Agent Builders
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
7.6
16
Integration - AI Agent Builders
Not enough data
8.2
16
Not enough data
8.9
15
Not enough data
8.0
16
Not enough data
8.9
16
Voice Recognition - AI Voice Assistants
Not enough data
9.2
12
Speech Synthesis - AI Voice Assistants
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
9.0
12
Security and privacy - AI Voice Assistants
Not enough data
8.3
12
Compatibility - AI Voice Assistants
Not enough data
8.5
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Voiceflow are categorized as Conversational Support, Bot Platforms, and Customer Service Automation
Unique Categories
Drift is categorized as Business Scheduling, AI Sales Assistant, Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Voiceflow is categorized as AI Chatbots, AI Agent Builders, AI Voice Assistants, Generative AI Infrastructure, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiceflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
14.0%
Information Technology and Services
11.8%
Real Estate
5.4%
Marketing and Advertising
5.4%
Financial Services
5.4%
Other
58.1%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Voiceflow used for?
1 Comment
GJ
It is a chatbot software to build text or voice chatbots. You can use building blocks like LLMs, knowledge base, intents, logic (no code); use buttons,...Read more
Voiceflow has no more discussions with answers
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