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At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Mid-Market (53.5% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free
Document360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansGoLinks
Star Rating
(752)4.7 out of 5
Market Segments
Mid-Market (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansDocument360 vs GoLinks
When assessing the two solutions, reviewers found GoLinks easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that GoLinks meets the needs of their business better than Document360.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over GoLinks.
Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
GoLinks
Team
Free
What's better than free? Up to 20 users.
- Up to 20 users
- Google SSO
- Universal search
Free Trial
Document360
Free Trial is available
GoLinks
Free Trial is available
Ratings
Meets Requirements
9.1
347
9.5
571
Ease of Use
9.3
350
9.5
597
Ease of Setup
9.1
235
9.3
140
Ease of Admin
9.1
211
9.3
38
Quality of Support
9.5
335
9.4
300
Has the product been a good partner in doing business?
9.4
209
9.4
37
Product Direction (% positive)
9.5
312
8.6
573
Features by Category
Administration
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
Compliance
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Not enough data
Customer Support
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Not enough data
Data Security
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Not enough data
Administration
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Not enough data
Generative AI
8.2
30
Not enough data
Browser
Not enough data
9.2
182
Not enough data
9.1
188
Not enough data
9.2
176
User Tools
Not enough data
Feature Not Available
Not enough data
9.1
189
Not enough data
8.8
164
Editing Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workspace Options
Not enough data
8.9
144
Not enough data
9.1
160
URL Shortener
Not enough data
9.2
343
Not enough data
8.5
325
Not enough data
8.5
277
Not enough data
8.6
304
Agentic AI - Digital Sales Room
Not enough data
6.6
22
Not enough data
7.2
22
Not enough data
6.8
22
Knowledge Pages
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Not enough data
Knowledge Dissemination
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Not enough data
Agentic AI - Knowledge Base
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Not enough data
Compatibility
Not enough data
8.4
63
Not enough data
8.2
57
Not enough data
8.1
53
Agentic AI - Enterprise Search Software
Not enough data
6.5
8
Not enough data
5.7
7
Not enough data
6.0
7
Not enough data
5.5
7
Not enough data
6.4
7
Not enough data
6.4
7
Search Queries
Not enough data
7.5
59
Not enough data
8.3
58
Not enough data
8.0
54
Not enough data
8.4
53
Not enough data
8.4
53
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.4
58
Not enough data
8.3
57
Not enough data
8.5
55
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
47
Not enough data
Self-Service Experience
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Not enough data
Self-Service Platform
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Not enough data
Agentic AI - Customer Self-Service
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
Management and Discovery - IT Documentation
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Not enough data
Operations - IT Documentation
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and GoLinks share no categories
Unique Categories
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoLinks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Computer Software
33.7%
Information Technology and Services
22.6%
Financial Services
8.8%
Biotechnology
3.5%
Computer & Network Security
3.4%
Other
27.9%
Discussions
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
What is the best way to use templated URLs in go
1 Comment
KN
Hi Sohaib! We actually have a great solution for that with our Variable links! That would allow you to visit ticket "1234" by typing "go/jira/1234" for...Read more
How do I create a go Link?
1 Comment
SL
In your browser type in go/ to create your GoLinks otherwise you can use the Go Links Extension.Read more
How do you use GoLinks?
1 Comment
BM
GoLinks transforms long URLs into short, memorable links that make it easy to discover and share knowledge. There is a Chrome extension you can use to create...Read more
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