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Dixa
Dixa
(388)
4.2 out of 5
Dixa
By Dixa
Get a quote
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Intercom
Intercom
(3,299)
4.5 out of 5
Intercom
By Intercom, Inc.
Optimized for quick response
At a Glance
Star Rating
Dixa
Dixa
388 reviews
Intercom
Intercom
3,299 reviews
Market Segments
Dixa
Dixa
Mid-Market (54.0% of reviews)
Information
Intercom
Intercom
Small-Business (59.0% of reviews)
Information
Entry-Level Pricing
Dixa
Dixa
$39.00 1 Per agent / Per Month
Intercom
Intercom
$39.00 1 Seat Per Month
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Dixa vs Intercom

  • Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers mention provides a seamless and engaging customer interaction experience. In contrast, Dixa's Live Chat feature, while still strong, scores slightly lower at 9.6, indicating a solid but less standout performance.
  • Reviewers mention that Intercom's Email channel is highly rated at 9.1, with users appreciating its effectiveness in managing customer communications. Dixa, however, shines even brighter in this area with a score of 9.5, suggesting that its email capabilities are particularly robust and well-received.
  • G2 users highlight Intercom's superior Ticket Collaboration feature, which scores 8.8, allowing teams to work together efficiently on customer issues. Dixa's Ticket Collaboration, however, scores lower at 8.2, indicating that users may find it less effective for team-based problem-solving.
  • Users on G2 report that Intercom's Automation capabilities, particularly in Customer Interaction Automation, score an impressive 9.4, showcasing its ability to streamline customer engagement. Dixa's automation features, while competent, do not reach the same level of user satisfaction, scoring 8.3.
  • Reviewers mention that Intercom's Knowledge Base feature is rated highly at 9.0, with users appreciating its comprehensive and easily navigable content. Dixa's Knowledge Base, while still useful, scores lower at 8.3, suggesting that users may find it less intuitive or comprehensive.
  • Users say that Intercom's Proactive Engagement feature stands out with a score of 9.0, allowing businesses to reach out to customers before they even ask for help. Dixa's Proactive Engagement, however, scores lower at 7.9, indicating that users may feel it lacks the same level of effectiveness in initiating customer interactions.

Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Browse all 4 pricing plans
Intercom
Essential
$39.00
1 Seat Per Month
Browse all 5 pricing plans
Free Trial
Dixa
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.3
343
8.8
2,486
Ease of Use
8.6
345
8.9
2,512
Ease of Setup
8.6
185
8.5
1,164
Ease of Admin
8.8
178
8.7
1,119
Quality of Support
8.7
330
8.7
2,389
Has the product been a good partner in doing business?
9.0
183
8.8
1,117
Product Direction (% positive)
8.6
337
8.7
2,336
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.2
1,896
8.6
16,156
Ticket and Case Management
8.5
86
|
Verified
8.7
969
|
Verified
8.6
84
|
Verified
8.8
987
|
Verified
8.6
86
|
Verified
8.7
962
|
Verified
8.5
123
|
Verified
8.6
1010
|
Verified
7.9
106
|
Verified
8.4
551
|
Verified
7.9
133
|
Verified
8.9
1008
|
Verified
8.2
118
|
Verified
8.8
932
|
Verified
8.4
139
|
Verified
8.7
833
|
Verified
Generative AI
Feature Not Available
8.3
131
Feature Not Available
8.2
133
Communication Channels
8.6
27
9.0
762
|
Verified
8.5
136
|
Verified
8.8
962
|
Verified
8.8
134
|
Verified
9.4
1134
|
Verified
7.1
29
8.4
689
8.5
144
|
Verified
7.7
404
Platform
6.7
44
|
Verified
8.3
571
|
Verified
7.7
83
|
Verified
8.3
1060
|
Verified
8.5
86
|
Verified
8.8
675
|
Verified
8.5
67
|
Verified
8.7
641
|
Verified
7.5
127
|
Verified
8.1
870
|
Verified
8.0
144
|
Verified
8.1
872
|
Verified
Conversational MarketingHide 14 FeaturesShow 14 Features
Not enough data
8.5
4,641
Messenger
Not enough data
8.8
362
|
Verified
Not enough data
8.1
343
|
Verified
Not enough data
9.3
458
|
Verified
Not enough data
8.5
306
|
Verified
Channels
Not enough data
8.2
275
|
Verified
Not enough data
9.0
419
|
Verified
Not enough data
8.1
188
|
Verified
Not enough data
7.7
103
Not enough data
8.2
212
|
Verified
Customers
Not enough data
8.8
411
|
Verified
Not enough data
8.7
415
|
Verified
Not enough data
8.2
418
|
Verified
Not enough data
8.4
369
|
Verified
Not enough data
8.3
362
|
Verified
Digital Adoption PlatformHide 7 FeaturesShow 7 Features
Not enough data
8.7
978
User Analysis
Not enough data
8.6
134
Not enough data
8.4
151
User Support
Not enough data
9.2
161
Not enough data
8.1
114
Not enough data
8.8
145
Walkthrough Type
Not enough data
8.9
131
Not enough data
9.0
142
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
8.6
1,328
Channels
Not enough data
8.8
171
Not enough data
8.4
162
Not enough data
7.7
155
Design
Not enough data
8.7
167
Not enough data
8.5
170
Not enough data
8.8
175
Not enough data
8.8
167
Not enough data
8.8
161
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Shared InboxHide 10 FeaturesShow 10 Features
Not enough data
8.7
725
Productivity Tools
Not enough data
9.0
76
Not enough data
8.5
75
Not enough data
8.4
72
Not enough data
9.0
72
Not enough data
8.9
73
Not enough data
8.8
73
Not enough data
8.7
76
Analytics
Not enough data
8.4
64
Not enough data
8.5
72
Not enough data
8.5
72
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.0
93
Not enough data
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Knowledge BaseHide 16 FeaturesShow 16 Features
8.5
76
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
9.0
5
Not enough data
Knowledge Dissemination
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
8.2
1,694
Not enough data
Channels
8.4
97
|
Verified
Not enough data
7.9
88
|
Verified
Not enough data
8.4
95
|
Verified
Not enough data
7.2
52
|
Verified
Not enough data
9.1
104
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.4
151
|
Verified
Not enough data
8.6
163
|
Verified
Not enough data
8.2
119
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
71
|
Verified
Not enough data
7.6
74
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
Administrative
8.5
155
|
Verified
Not enough data
8.7
144
|
Verified
Not enough data
7.7
163
|
Verified
Not enough data
8.2
73
|
Verified
Not enough data
8.0
74
|
Verified
Not enough data
AI AgentsHide 17 FeaturesShow 17 Features
Not enough data
9.1
496
Responses
Not enough data
9.3
45
Not enough data
9.1
46
Not enough data
9.2
44
Automation - AI Agents
Not enough data
8.9
24
Not enough data
9.4
27
Not enough data
9.2
25
Not enough data
8.6
25
Not enough data
9.3
25
Platform
Not enough data
9.4
44
Feature Not Available
9.3
43
Not enough data
9.4
43
Autonomy - AI Agents
Not enough data
8.8
26
Not enough data
9.0
26
Not enough data
8.9
26
Not enough data
9.1
27
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.9
5,400
Responses
Not enough data
8.8
487
Not enough data
8.8
479
Not enough data
9.1
477
Not enough data
8.9
453
Not enough data
8.7
377
Platform
Not enough data
9.5
503
Not enough data
8.9
477
Not enough data
8.8
472
Not enough data
8.7
456
Not enough data
8.5
317
Not enough data
8.9
423
Not enough data
8.9
479
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.3
135
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.2
633
8.8
5,713
Conversational Platform
8.1
120
8.7
942
8.7
93
8.7
723
8.4
79
8.8
745
7.9
28
9.0
669
Support Automation
8.3
89
8.7
747
8.4
104
8.7
787
8.3
91
8.7
405
7.5
29
8.8
695
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.7
731
Customer Support
Not enough data
8.9
82
Not enough data
7.9
75
Not enough data
9.2
85
Automation
Not enough data
8.7
82
Not enough data
8.5
87
Not enough data
8.7
79
Artificial Intelligence
Not enough data
8.8
81
Not enough data
8.8
79
Not enough data
8.5
81
Live ChatHide 14 FeaturesShow 14 Features
8.0
226
8.7
11,915
Generative AI
Feature Not Available
8.5
160
Feature Not Available
8.4
159
Feature Not Available
Feature Not Available
Communication
8.2
35
9.3
1285
|
Verified
8.0
42
8.9
1292
|
Verified
Feature Not Available
8.8
1042
|
Verified
8.0
35
9.2
1206
|
Verified
Feature Not Available
8.6
453
Internal Use
7.7
83
|
Verified
8.3
1060
|
Verified
Feature Not Available
8.9
948
|
Verified
Feature Not Available
8.4
902
|
Verified
8.1
31
8.7
1097
|
Verified
Feature Not Available
9.0
1170
|
Verified
Feature Not Available
8.6
1141
|
Verified
Customer Self-ServiceHide 10 FeaturesShow 10 Features
8.1
136
8.7
3,542
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.3
30
9.0
544
8.1
31
8.9
544
Feature Not Available
Feature Not Available
7.9
18
8.3
384
7.9
29
8.5
429
Self-Service Platform
8.4
28
8.7
426
Feature Not Available
8.8
431
Feature Not Available
8.4
368
Feature Not Available
8.8
416
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.2
785
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.4
67
Not enough data
9.1
64
Not enough data
9.5
67
Channels
Not enough data
9.5
68
Not enough data
8.9
67
Not enough data
9.6
70
Not enough data
8.6
61
Not enough data
8.9
62
Insight
Not enough data
9.4
66
Not enough data
9.4
67
Not enough data
9.1
63
Not enough data
9.5
63
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa
Dixa
Intercom
Intercom
Unique Categories
Dixa
Intercom
Reviews
Reviewers' Company Size
Dixa
Dixa
Small-Business(50 or fewer emp.)
43.1%
Mid-Market(51-1000 emp.)
54.0%
Enterprise(> 1000 emp.)
2.9%
Intercom
Intercom
Small-Business(50 or fewer emp.)
59.0%
Mid-Market(51-1000 emp.)
36.8%
Enterprise(> 1000 emp.)
4.2%
Reviewers' Industry
Dixa
Dixa
Retail
16.0%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.9%
Sporting Goods
4.8%
Financial Services
4.3%
Other
63.0%
Intercom
Intercom
Computer Software
25.9%
Information Technology and Services
13.3%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.1%
Most Helpful Reviews
Dixa
Dixa
Most Helpful Favorable Review
MT
May T.
Verified User in Consumer Goods

That it shows information about who the customer has been in contact with earlier.

Most Helpful Critical Review
Ione M.
IM
Ione M.
Verified User in Furniture

Everything else. It's not user friendly. It's not nice having to cold transfer. It's fiddly.

Intercom
Intercom
Most Helpful Favorable Review
Eugenio S.
ES
Eugenio S.
Verified User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Verified User
G
Verified User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alternatives
Dixa
Dixa Alternatives
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Zendesk Support Suite
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Kustomer
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Gladly
Gladly
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Freshdesk
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Intercom
Intercom Alternatives
Tidio
Tidio
Add Tidio
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Discussions
Dixa
Dixa Discussions
Which payment methods do you accept?
1 comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
See all discussions
Intercom
Intercom Discussions
What is Intercom used for?
3 comments
Jhoanna T.
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
stephanie g.
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
Andrew B.
AB
Plus is $39/seat (User) per month. Its enough to get startedRead more
See all discussions
Ask Dixa a QuestionContact Dixa
Ask Intercom a QuestionContact Intercom

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Add Product
Dixa
Dixa
Get a quote
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Intercom
Intercom
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