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At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
$0.99 1 Resolution
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansFin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, receiving a score of 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Dixa's Live Chat feature, while still strong at 9.6, is noted for its integration with other channels, making it a more versatile option for omnichannel support.
- Reviewers mention that Intercom's Ticket Collaboration feature scores 8.8, allowing teams to work together effectively on customer issues. Dixa, however, received a lower score of 8.2 in this area, indicating that users find Intercom's collaboration tools more robust for team-based support.
- G2 users highlight Intercom's Personalization capabilities, scoring 9.3, which allows for tailored customer interactions. Dixa's personalization features, while effective, scored lower at 8.1, suggesting that users feel Intercom offers a more sophisticated approach to customizing user experiences.
- Users on G2 report that Intercom's Automation features, particularly in Customer Interaction Automation, score 9.4, making it a strong choice for businesses looking to streamline their customer service processes. Dixa's automation capabilities, while competent, do not match this level of efficiency, scoring 8.3.
- Reviewers mention that Intercom's Knowledge Base feature is highly rated at 9.0, providing users with easy access to information and self-service options. Dixa's Knowledge Base, scoring 8.3, is seen as less comprehensive, which may impact user satisfaction when seeking help.
- Users say that Intercom's Integrations score of 8.8 is a significant advantage, allowing for seamless connectivity with various tools and platforms. Dixa, with a slightly higher score of 9.0, is praised for its extensive integration options, but users note that Intercom's integrations are more user-friendly and easier to set up.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Dixa
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.3
346
8.8
2,819
Ease of Use
8.6
348
8.9
2,849
Ease of Setup
8.6
188
8.4
1,458
Ease of Admin
8.8
181
8.6
1,305
Quality of Support
8.7
333
8.6
2,715
Has the product been a good partner in doing business?
9.0
186
8.8
1,302
Product Direction (% positive)
8.6
340
8.8
2,670
Features by Category
Ticket and Case Management
8.5
87
|
Verified
8.6
1100
|
Verified
8.6
85
|
Verified
8.8
1118
|
Verified
8.6
87
|
Verified
8.7
1095
|
Verified
8.5
124
|
Verified
8.6
1143
|
Verified
8.0
107
|
Verified
8.3
680
|
Verified
8.0
134
|
Verified
8.8
1136
|
Verified
8.3
119
|
Verified
8.8
1060
|
Verified
8.4
140
|
Verified
8.6
961
|
Verified
Generative AI
7.6
7
8.3
247
7.9
7
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
8.6
28
8.8
891
|
Verified
8.5
137
|
Verified
8.8
1090
|
Verified
8.8
135
|
Verified
9.4
1264
|
Verified
7.2
30
8.3
812
8.5
145
|
Verified
7.6
522
Platform
6.7
46
|
Verified
8.1
720
|
Verified
7.7
85
|
Verified
8.2
1267
|
Verified
8.4
88
|
Verified
8.7
823
|
Verified
8.5
69
|
Verified
8.6
788
|
Verified
7.5
129
|
Verified
8.1
1015
|
Verified
8.0
146
|
Verified
8.2
1017
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Feature Not Available
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Platform
Not enough data
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
8.7
1058
8.7
95
8.7
837
8.4
81
8.7
858
7.9
30
9.0
779
Support Automation
8.4
91
8.6
859
8.4
106
8.7
901
8.3
93
8.5
518
7.6
31
8.8
809
Generative AI
7.6
11
Feature Not Available
7.0
11
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Automation
Not enough data
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Generative AI
8.0
10
8.3
296
8.2
10
8.3
294
7.9
11
Feature Not Available
Communication
8.3
36
9.2
1441
|
Verified
8.0
43
8.9
1449
|
Verified
Feature Not Available
8.7
1191
|
Verified
8.1
36
9.1
1356
|
Verified
Feature Not Available
8.2
595
Internal Use
7.7
85
|
Verified
8.2
1267
|
Verified
Feature Not Available
8.7
1094
|
Verified
Feature Not Available
8.2
1043
|
Verified
8.1
32
8.7
1247
|
Verified
Feature Not Available
8.9
1319
|
Verified
Feature Not Available
8.6
1287
|
Verified
Generative AI
8.7
10
8.2
94
Self-Service Experience
8.3
31
8.9
652
8.1
32
8.9
651
Feature Not Available
Feature Not Available
8.0
19
8.2
490
7.9
30
8.4
535
Self-Service Platform
8.4
29
8.7
530
Feature Not Available
8.7
534
Feature Not Available
8.4
474
Feature Not Available
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.3
7
Feature Not Available
7.8
6
7.2
16
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Automation
Not enough data
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Fin by Intercom are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, and Contact Center
Fin by Intercom is categorized as Customer Service Automation, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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