G2 reviewers report that Discuss excels in user experience, particularly highlighting its ease of project setup and the availability of live support during focus groups. Users appreciate the high-quality video and audio, which enhances the overall research experience.
Users say that Forsta offers valuable features like separate rooms for respondents and clients, which can enhance privacy during sessions. However, some users feel that it lacks the intuitive interface that Discuss provides, making it less user-friendly for newcomers.
Reviewers mention that Discuss has a significantly higher overall satisfaction score, reflecting its strong performance in areas like quality of support and ease of use. Users frequently commend the platform for its reliable tech support and seamless functionality.
According to verified reviews, Forsta's strengths lie in its quota management and programming capabilities, which some users find beneficial for complex projects. However, the platform's overall ratings suggest that it may not meet the same level of user satisfaction as Discuss.
G2 reviewers highlight that Discuss's recent user feedback indicates a strong commitment to product direction and continuous improvement, with users noting regular updates and enhancements that keep the platform relevant and effective.
Users report that while Forsta has a solid knowledge base and priority support, it struggles with certain usability aspects, such as ease of administration, which some users find cumbersome compared to the streamlined experience offered by Discuss.
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
It is a user research software - used to inteview or discuss product feedbacks, by teams located remotely. Multiple chat rooms are there and even use a...Read more
Any fun Discuss.io "hacks" you can share? I appreciate learning new things.
1 Comment
Official Response from Discuss
Hello Jennifer,
We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using...Read more
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 Comments
EA
Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 Comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 Comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more