# Discuss, Forsta vs Qualtrics Customer Experience Comparison

| | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 277 | 335 | 751 | 
| **Largest Market Segment** | Small-Business (43.3% of reviews) | Mid-Market (42.9% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Discuss

Pros:
- Ease of Use (46 reviews)
- Customer Support (31 reviews)

Cons:
- Technical Issues (9 reviews)
- Navigation Difficulty (6 reviews)

### Forsta

Pros:
- Ease of Use (5 reviews)
- Insights (4 reviews)

Cons:
- Limited Options (3 reviews)
- Poor Performance (3 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (211 reviews) | 8.3 (252 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 9.2 (214 reviews) | 8.1 (257 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.9 (126 reviews) | 8.3 (97 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 9.1 (82 reviews) | 7.8 (96 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 9.4 (205 reviews) | 8.1 (251 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (84 reviews) | 8.4 (94 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 9.5 (203 reviews) | 7.9 (251 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Discuss

#### Entry-Level Pricing

Plan: Pro

Price: Contact Us

Description: Get started with our core features for research

Key Features:
- Live Research 	
- Asynchronous Research 	
- Off-Platform Research 	

[Browse all 4 editions](https://www.g2.com/products/discuss/pricing)

#### Free Trial

Yes

### Forsta

#### Entry-Level Pricing

Plan: Forsta HX Essentials

Price: Contact Us

Description: Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.

Key Features:
- Standard Surveys
- Digital Feedback
- Connectors

[Learn more about Forsta](https://www.g2.com/products/forsta/reviews)

#### Free Trial

No

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 9.2/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Reports

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Reports Interface** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Self Service 

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | Not enough data | 

#### Building Reports

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 9.2/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Reports

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Reports Interface** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Reports

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Reports Interface** | Not enough data | 9.3 (9 reviews) | Not enough data | 
| **Share Reports** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Steps to Answer** | Not enough data | 9.4 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Visualization

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Graphs and Charts** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Score Cards** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Formats** | Not enough data | 8.9 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Real-Time Updating** | Not enough data | 9.8 (9 reviews) | Not enough data | 

#### Collaboration

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Sharing** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Co-Editing** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Devices** | Not enough data | 9.3 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Historical Snapshots** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Real-Time Updating** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Email Reports** | Not enough data | 9.4 (9 reviews) | Not enough data | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Report Customizability** | Not enough data | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | 8.0/10 | 170 |
| **Forsta** | 7.3/10 | 13 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### User Response Methods

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Survey** | 7.6 (124 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Video Snippets** | 8.7 (141 reviews) | 8.0 (9 reviews) | Not enough data | 
| **Video Interview** | 9.4 (155 reviews) | 7.5 (8 reviews) | Not enough data | 
| **Photo Submission** | 7.6 (116 reviews) | 7.2 (9 reviews) | Not enough data | 
| **Text/Notes** | 7.8 (125 reviews) | 7.6 (13 reviews) | Not enough data | 

#### Participant Selection

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **In-App** | 7.6 (112 reviews) | 6.2 (11 reviews) | Not enough data | 
| **In-Store** | Feature Not Available | 6.9 (8 reviews) | Not enough data | 
| **On-Site** | 7.3 (104 reviews) | 7.0 (9 reviews) | Not enough data | 
| **Recruitment Pool** | 7.4 (111 reviews) | 7.1 (8 reviews) | Not enough data | 

#### Insights

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Analytics** | 8.1 (120 reviews) | 7.4 (12 reviews) | Not enough data | 
| **Collaboration** | 8.6 (126 reviews) | 7.4 (13 reviews) | Not enough data | 
| **Sorting** | 8.1 (114 reviews) | 7.2 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Summarization** | 7.6 (66 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | 7.3/10 | 112 |
| **Forsta** | 8.0/10 | 11 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Feedback Source

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Invitation** | 8.1 (81 reviews) | Not enough data | Not enough data | 
| **Survey Link** | 9.0 (82 reviews) | 8.7 (5 reviews) | Not enough data | 
| **App** | 8.0 (74 reviews) | 7.8 (6 reviews) | Not enough data | 
| **Widget** | Feature Not Available | Not enough data | Not enough data | 
| **Recruitment Pool** | 7.6 (63 reviews) | Not enough data | Not enough data | 

#### Feedback Management

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Media Library** | 8.0 (76 reviews) | 9.0 (7 reviews) | Not enough data | 
| **Sorting** | 7.8 (71 reviews) | 8.0 (5 reviews) | Not enough data | 
| **Sharing** | 8.4 (81 reviews) | 8.3 (5 reviews) | Not enough data | 
| **Privacy** | 8.8 (81 reviews) | 8.9 (6 reviews) | Not enough data | 

#### Insights

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Human Transcription** | 8.1 (68 reviews) | 6.9 (7 reviews) | Not enough data | 
| **Computer Transcription** | 8.1 (84 reviews) | 6.3 (5 reviews) | Not enough data | 
| **Analytics** | 8.1 (69 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | 4.7 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 4.7 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 4.2 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.1 (6 reviews) | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | 

### Video Interviewing

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 7.6/10 | 5 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Platform Basics

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | Not enough data | 
| **Performance** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 8.0 (5 reviews) | Not enough data | 

#### Platform Content

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Technology** | Not enough data | 7.3 (5 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Customization** | Not enough data | 7.0 (5 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Mobility** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **Messaging** | Not enough data | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 7.7 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 8.4/10 | 90 |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.6 (37 reviews) | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.4 (38 reviews) | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.3 (30 reviews) | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.5 (34 reviews) | 7.7 (60 reviews) | 

#### Customization

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | 8.2 (35 reviews) | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 9.0 (60 reviews) | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.3 (48 reviews) | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.5 (40 reviews) | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 8.3/10 | 12 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Tagging** | Not enough data | 7.9 (8 reviews) | 8.3 (92 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.2 (12 reviews) | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | 8.7 (5 reviews) | 8.3 (102 reviews) | 
| **Sentiment Analysis** | Not enough data | 6.2 (7 reviews) | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.3 (8 reviews) | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Online Reviews** | Not enough data | 9.0 (8 reviews) | 8.3 (94 reviews) | 
| **Surveys** | Not enough data | 9.8 (11 reviews) | 9.0 (121 reviews) | 
| **Social Media** | Not enough data | 7.4 (9 reviews) | 8.4 (82 reviews) | 
| **Customer Service Channels** | Not enough data | 8.1 (8 reviews) | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (10 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 8.7/10 | 17 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Survey Management

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Question Types** | Not enough data | 9.0 (16 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.5 (17 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 9.1 (15 reviews) | Not enough data | 

#### Survey Customization

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 9.1 (15 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.4 (16 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 8.5 (14 reviews) | Not enough data | 

#### Survey Insights

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.8 (17 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | 8.1 (12 reviews) | Not enough data | 
| **Data Exporting** | Not enough data | 9.1 (16 reviews) | Not enough data | 
| **Permissions** | Not enough data | 8.5 (17 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Social Measurement** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | 9.7/10 | 5 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **No-Code** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 

#### Analysis

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | Not enough data | 

#### Customization

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Health Score** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Not enough data | Feature Not Available | 
| **Text** | Not enough data | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Not enough data | Feature Not Available | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Discuss** | N/A | N/A |
| **Forsta** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Discuss (3):** [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Forsta (9):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Video Interviewing Software](https://www.g2.com/categories/video-interviewing), [Survey Software](https://www.g2.com/categories/survey), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Qualtrics Customer Experience (9):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Discuss | Forsta | Qualtrics Customer Experience | 
|---|---|---|---|
| **Small-Business** | 43.3% | 28.0% | 12.7% | 
| **Mid-Market** | 30.2% | 42.9% | 35.8% | 
| **Enterprise** | 26.5% | 29.1% | 51.5% | 

### By Industry

#### Discuss

- **Market Research:** 48.1%
- **Consumer Goods:** 7.8%
- **Marketing and Advertising:** 5.3%
- **Food & Beverages:** 4.9%
- **Research:** 4.1%
- **Consulting:** 2.9%
- **Pharmaceuticals:** 2.5%
- **Retail:** 2.1%
- **Financial Services:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 18.1%

#### Forsta

- **Market Research:** 69.2%
- **Management Consulting:** 3.7%
- **Marketing and Advertising:** 3.1%
- **Pharmaceuticals:** 2.0%
- **Information Technology and Services:** 1.7%
- **Consumer Goods:** 1.7%
- **Hospital & Health Care:** 1.4%
- **Telecommunications:** 1.4%
- **Research:** 1.4%
- **Financial Services:** 1.4%
- **Other:** 13.2%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Discuss

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (525 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (286 reviews)
- [CleverX](https://www.g2.com/products/cleverx/reviews) — 4.4/5 stars (253 reviews)
- [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) — 4.4/5 stars (242 reviews)
- [Prolific](https://www.g2.com/products/prolific/reviews) — 4.6/5 stars (237 reviews)

### Alternatives to Forsta

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (949 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (525 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23543 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23543 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1718 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)

---
## Top Discussions

### Discuss

- Title: [What is Discuss used for?](https://www.g2.com/discussions/what-is-discuss-used-for) — 1 comment
  > **Top comment:** "It is a user research software - used to inteview or discuss product feedbacks, by teams located remotely. Multiple chat rooms are there and even use a..."
- Title: [Any fun Discuss.io "hacks" you can share? I appreciate learning new things.](https://www.g2.com/discussions/any-fun-discuss-io-hacks-you-can-share-i-appreciate-learning-new-things) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Jennifer, 

We love your enthusiasm! Here is a blogpost around quick hacks and tips for optimizing results while using..."

### Forsta

- Title: [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the..."
- Title: [Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?](https://www.g2.com/discussions/25344-is-there-any-way-that-can-allow-me-to-see-the-backend-codes-like-we-can-see-in-similar-tool-such-as-decipher) — 2 comments, 1 upvote
  > **Top comment:** "Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the..."
- Title: [When will  ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?](https://www.g2.com/discussions/when-will-confirmit-match-inbuilt-mobile-layout-like-decipher-and-qualtrics-as-i-feel-this-is-one-feature-giving-plus-point-to-other-competitors) — 2 comments, 1 upvote
  > **Top comment:** "A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me..."
- Title: [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) — 1 comment
  > **Top comment:** "yes"
- Title: [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) — 1 comment, 1 upvote
  > **Top comment:** "Hi Abhishek,

Forsta continues to support and bring innovation on both the Forsta Plus (Confirmit) and Forsta Surveys  (Decipher) products. 
Over time,..."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/discuss-vs-forsta-vs-qualtrics-customer-experience)