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Compare DigitalOcean and Freshservice 
At a Glance
Market Segments
Small-Business (86.0% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
Starting at $4.00
$19.00
DigitalOcean
Star Rating
(734)4.6 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $4.00
Browse all 11 pricing plansFreshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansDigitalOcean vs Freshservice
When assessing the two solutions, reviewers found DigitalOcean easier to use, set up, and administer. Reviewers also preferred doing business with DigitalOcean overall.
- Reviewers felt that DigitalOcean meets the needs of their business better than Freshservice.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over DigitalOcean.
Pricing
Entry-Level Pricing
DigitalOcean
Droplets
Starting at $4.00
Simple, affordable, fast virtual machines
- Deploys in seconds
- Scales up on demand
- Run any workload from mission critical apps to low traffic sites
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
DigitalOcean
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
9.1
639
8.9
1,168
Ease of Use
9.3
628
9.2
1,170
Ease of Setup
9.3
487
8.8
953
Ease of Admin
9.2
406
9.0
957
Quality of Support
8.7
522
9.0
1,128
Has the product been a good partner in doing business?
9.2
379
9.1
932
Product Direction (% positive)
9.0
628
9.5
1,155
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Administration
Not enough data
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Functionality
Not enough data
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Infrastructure Provision
9.1
144
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
76
Not enough data
8.3
119
Not enough data
9.3
151
Not enough data
Feature Not Available
Not enough data
8.9
131
Not enough data
Management
8.8
153
Not enough data
8.7
153
Not enough data
8.7
146
Not enough data
Functionality
8.4
81
Not enough data
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Integration - Machine Learning
Not enough data
Not enough data
Learning - Machine Learning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Virtual Private Servers (VPS)
7.5
21
Not enough data
7.3
20
Not enough data
7.5
20
Not enough data
Hosting Management
8.4
346
Not enough data
8.9
353
Not enough data
Feature Not Available
Not enough data
8.6
285
Not enough data
8.2
240
Not enough data
8.7
267
Not enough data
7.9
216
Not enough data
Feature Not Available
Not enough data
8.8
296
Not enough data
8.6
294
Not enough data
Development
8.9
74
Not enough data
Feature Not Available
Not enough data
8.4
74
Not enough data
8.8
69
Not enough data
7.9
69
Not enough data
Database
8.7
69
Not enough data
7.8
68
Not enough data
7.9
67
Not enough data
8.6
67
Not enough data
8.9
69
Not enough data
Infrastructure
8.8
70
Not enough data
9.0
71
Not enough data
8.3
69
Not enough data
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Configuration
8.7
50
Not enough data
8.6
50
Not enough data
8.6
50
Not enough data
7.3
49
Not enough data
8.6
49
Not enough data
Database Administration
8.7
50
Not enough data
8.3
50
Not enough data
7.8
49
Not enough data
Availability
9.1
50
Not enough data
8.8
49
Not enough data
8.3
50
Not enough data
8.4
49
Not enough data
Security
7.6
46
Not enough data
7.9
47
Not enough data
7.6
45
Not enough data
Data Management
8.6
46
Not enough data
7.5
46
Not enough data
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
38
Not enough data
9.0
37
Not enough data
8.4
36
Not enough data
Organization
8.8
36
Not enough data
9.0
37
Not enough data
8.9
36
Not enough data
Development
8.8
36
Not enough data
8.7
34
Not enough data
8.9
35
Not enough data
9.2
34
Not enough data
Categories
Categories
Shared Categories
DigitalOcean and Freshservice share no categories
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
DigitalOcean
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.5%
Information Technology and Services
19.8%
Internet
6.9%
Marketing and Advertising
5.8%
Computer & Network Security
3.0%
Other
40.0%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Alternatives
Discussions
What are droplets in DigitalOcean?
7 Comments
JL
Companies like to rename existing concepts to make them seem more exclusive. A Droplet is what Digital Ocean has decided to name its virtual machines,...Read more
What's your primary use case for DigitalOcean?
2 Comments
TR
I use it for hosting my staging websites for my web dev business as well as hosting my own website. I'm not a big fan of web hosting companies, especially as...Read more
Are digital ocean droplets VPS?
2 Comments
JL
Yes, Droplets are what Digital Ocean calls their VPS's.Read more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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