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Compare DigitalGenius and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Mid-Market (48.9% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Contact Us
$0.99 1 Resolution
DigitalGenius
Star Rating
(46)4.7 out of 5
Market Segments
Mid-Market (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about DigitalGeniusFin by Intercom
Star Rating
(3,778)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher overall score compared to DigitalGenius. Users appreciate its answer accuracy, noting that it provides reliable information about 80-90% of the time, which saves them considerable time in finding answers.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding wizard that makes initial setup easy. In contrast, DigitalGenius, while offering strong support, has fewer recent reviews, which may indicate less current user experience feedback.
- Reviewers mention that Fin by Intercom is highly customizable, allowing users to adjust settings like snippets and conversation behaviors. This adaptability means users feel understood and engaged, a feature that stands out compared to DigitalGenius, which, while effective, may not offer the same level of personalization.
- According to verified reviews, DigitalGenius shines in its collaborative approach and consistent support, with users praising the helpful weekly calls and dedication to customer improvement. However, this strong support does not fully compensate for its lower overall satisfaction ratings compared to Fin by Intercom.
- Users highlight that Fin by Intercom's multiple functionalities for handling tasks from both web and mobile platforms make it a versatile choice for small businesses. In contrast, DigitalGenius is more focused on mid-market solutions, which may not cater as effectively to smaller enterprises.
- Reviewers note that while DigitalGenius provides excellent automation capabilities, Fin by Intercom's features like customer interaction automation and knowledge base management are more robust, leading to a better overall user experience in day-to-day operations.
Pricing
Entry-Level Pricing
DigitalGenius
Enterprise
Contact Us
- Managed Implementation and Ongoing Support
- Dedicated Customer Success Manager
- Unlimited integrations
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
DigitalGenius
No trial information availableFin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.0
36
8.8
2,859
Ease of Use
8.7
34
8.9
2,889
Ease of Setup
8.2
28
8.4
1,491
Ease of Admin
8.2
20
8.6
1,329
Quality of Support
9.4
36
8.6
2,755
Has the product been a good partner in doing business?
9.4
22
8.8
1,326
Product Direction (% positive)
9.6
29
8.8
2,710
Features by Category
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1121
|
Verified
Not enough data
8.7
1098
|
Verified
Not enough data
8.6
1149
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1062
|
Verified
Not enough data
8.6
963
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
893
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
9.4
1267
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
9.0
13
9.1
84
9.4
13
9.0
86
8.6
13
9.0
84
Automation - AI Agents
6.7
5
7.7
61
9.0
5
8.7
63
6.7
5
Feature Not Available
7.3
5
8.1
63
7.0
5
8.7
63
Platform
8.8
10
9.1
81
8.9
11
8.8
82
9.2
11
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
7.7
8
Feature Not Available
8.8
7
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Platform
Not enough data
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
838
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
8.5
10
8.6
201
6.9
7
7.4
185
8.5
9
9.0
212
Automation
8.8
10
8.4
211
9.2
10
8.3
208
9.0
10
8.5
197
Artificial Intelligence
9.0
8
8.5
201
9.2
10
8.6
193
9.4
9
8.5
202
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1442
|
Verified
Not enough data
8.9
1450
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1357
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.9
1320
|
Verified
Not enough data
8.6
1288
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
6.9
6
8.9
655
6.9
6
8.9
652
5.3
6
Feature Not Available
7.2
6
8.2
491
7.5
6
8.4
536
Self-Service Platform
8.1
6
8.7
532
9.2
6
8.8
538
8.9
6
8.4
479
9.2
6
8.6
523
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
7.7
5
7.5
48
8.7
5
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
184
Not enough data
8.0
186
Not enough data
7.7
165
Not enough data
8.5
179
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
174
Automation
Not enough data
8.2
177
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DigitalGenius and Fin by Intercom are categorized as Customer Service Automation, AI Agents For Business Operations, and Customer Self-Service
Unique Categories
DigitalGenius has no unique categories
Reviews
Reviewers' Company Size
DigitalGenius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
31.1%
Apparel & Fashion
24.4%
Consumer Services
8.9%
Sporting Goods
6.7%
Health, Wellness and Fitness
4.4%
Other
24.4%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
DigitalGenius has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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