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At a Glance
Dialpad Connect
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plans
Sonetel
Sonetel
Star Rating
(21)4.4 out of 5
Market Segments
Small-Business (85.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Sonetel
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Dialpad Connect excels in basic communication features, particularly with phone calls, achieving a score of 9.2, while Sonetel lags behind with a score of 7.7. Reviewers mention that the clarity and reliability of calls on Dialpad Connect significantly enhance their communication experience.
  • Reviewers mention that Dialpad Connect offers superior instant messaging capabilities, scoring 9.1 compared to Sonetel's 5.7. Users say that the seamless integration of messaging within the platform allows for more efficient team collaboration.
  • G2 users highlight Dialpad Connect's advanced features, particularly the VoIP Number feature, which scored 9.4, while Sonetel only managed a score of 6.9. Users report that having a dedicated VoIP number enhances their professional image and improves customer interactions.
  • Users on G2 indicate that Dialpad Connect's automated features, such as Voicemail to Email (9.1) and Voicemail to SMS (8.9), are highly appreciated, whereas Sonetel does not offer comparable functionality, leading to a less efficient communication process.
  • Reviewers mention that Dialpad Connect's AI Text Generation feature scores 9.2, providing users with valuable tools for content creation, while Sonetel's AI capabilities are rated lower at 8.8. Users report that this feature saves them time and enhances productivity.
  • Users say that Dialpad Connect's ease of use is a significant advantage, with a score of 9.1, compared to Sonetel's 8.3. Reviewers mention that the intuitive interface of Dialpad Connect allows for quicker onboarding and a smoother user experience overall.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
Browse all 3 pricing plans
Sonetel
No pricing available
Free Trial
Dialpad Connect
Free Trial is available
Sonetel
No trial information available
Ratings
Meets Requirements
8.9
3,196
8.2
11
Ease of Use
9.1
3,216
8.3
11
Ease of Setup
9.0
1,201
8.3
8
Ease of Admin
8.9
1,111
8.3
8
Quality of Support
8.5
2,485
8.5
11
Has the product been a good partner in doing business?
8.9
1,035
7.7
8
Product Direction (% positive)
8.2
3,051
8.7
9
Features by Category
8.9
30
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
9.0
1,587
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
8.6
22
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
8.7
949
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Google Workspace Communication ToolsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
8.8
787
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
9.1
155
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect
Dialpad Connect
Sonetel
Sonetel
Dialpad Connect and Sonetel share no categories
Reviews
Reviewers' Company Size
Dialpad Connect
Dialpad Connect
Small-Business(50 or fewer emp.)
57.9%
Mid-Market(51-1000 emp.)
32.6%
Enterprise(> 1000 emp.)
9.4%
Sonetel
Sonetel
Small-Business(50 or fewer emp.)
85.0%
Mid-Market(51-1000 emp.)
10.0%
Enterprise(> 1000 emp.)
5.0%
Reviewers' Industry
Dialpad Connect
Dialpad Connect
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Sonetel
Sonetel
Internet
10.0%
Hospital & Health Care
10.0%
Translation and Localization
5.0%
Telecommunications
5.0%
Retail
5.0%
Other
65.0%
Alternatives
Dialpad Connect
Dialpad Connect Alternatives
JustCall
JustCall
Add JustCall
Aircall
Aircall
Add Aircall
Quo
Quo
Add Quo
RingEX
RingEX
Add RingEX
Sonetel
Sonetel Alternatives
Slack Connector for Jira
Slack Connector for Jira
Add Slack Connector for Jira
Socket.Io
Socket.Io
Add Socket.Io
Gitter
Gitter
Add Gitter
Google Drive & Docs for Confluence
Google Drive & Docs for Confluence
Add Google Drive & Docs for Confluence
Discussions
Dialpad Connect
Dialpad Connect Discussions
Does anyone use UberConference as their main tool?
11 Comments
Dianne M.
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there a meeting duration limit?
5 Comments
Michele L.
ML
No, there is no limit for the Business PlanRead more
How much does Dialpad cost?
4 Comments
Erick D.
ED
You can find the prices here:...Read more
Sonetel
Sonetel Discussions
Monty the Mongoose crying
Sonetel has no discussions with answers