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Compare DialedIn and PhoneBurner 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Starting at $25.00
Free Trial Per Month
DialedIn
Star Rating
(274)4.7 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Browse all 4 pricing plansPhoneBurner
Star Rating
(274)4.7 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both PhoneBurner and DialedIn excel in user-friendliness, but users of PhoneBurner particularly appreciate the dedicated onboarding support. One user noted, "The sales and onboarding staff make sure you are comfortable with each feature before moving on to the next," which highlights the personalized approach to training.
- Users say that DialedIn's setup process is impressively straightforward, with one reviewer mentioning, "The initial setup was super easy, which I appreciated." This ease of setup can be a significant advantage for teams looking to get started quickly without extensive training.
- Reviewers mention that PhoneBurner shines in customer support, with feedback indicating a quick response time to inquiries. Users have praised the support team for their responsiveness, stating, "The quick response to support emails, usually in under twenty minutes, is impressive," which can be crucial for teams needing immediate assistance.
- According to verified reviews, DialedIn offers a smooth experience with features that enhance day-to-day operations, such as an efficient callback system. Users highlighted that this feature helps them "get to customers faster and more conveniently," which can directly impact sales performance.
- G2 reviewers report that while both products have similar star ratings, DialedIn has a slight edge in overall user satisfaction, reflected in its higher G2 Score. This suggests that users may feel more positively about their experience with DialedIn, especially in terms of daily usability and feature accessibility.
- Users say that PhoneBurner excels in automation features, making it easier to integrate into daily workflows. One user noted, "It is easy to implement the software into my daily workflow, and the automations will make moving through each call seamless," which can significantly enhance productivity for sales teams.
Pricing
Entry-Level Pricing
DialedIn
Enterprise Plus
Starting at $25.00
Best for large call centers, offering the lowest per-user cost without compromising on features.
- 200+ Users
- All features included in every tier.
- Flexible monthly & discounted annual plans.
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
DialedIn
No trial information availablePhoneBurner
Free Trial is available
Ratings
Meets Requirements
9.4
232
9.4
231
Ease of Use
9.6
237
9.3
234
Ease of Setup
9.3
220
9.1
130
Ease of Admin
9.4
72
9.1
87
Quality of Support
9.5
224
9.6
233
Has the product been a good partner in doing business?
9.5
70
9.6
84
Product Direction (% positive)
9.6
238
9.4
220
Features by Category
Dialing Options
9.3
136
|
Verified
9.3
161
|
Verified
9.1
135
|
Verified
9.3
145
|
Verified
9.4
18
7.1
7
Agent Tools
9.6
129
|
Verified
8.2
92
9.4
134
|
Verified
8.9
136
|
Verified
9.5
131
|
Verified
9.3
138
|
Verified
Automation
8.9
129
|
Verified
Feature Not Available
8.9
119
|
Verified
8.2
97
|
Verified
9.0
129
8.9
119
Agentic AI - Auto Dialer
9.2
15
7.5
8
8.4
16
9.0
8
AI Capabilities - Auto Dialer
9.2
14
8.6
6
9.6
13
9.7
6
9.6
13
6.7
6
Quality Assurance
9.0
23
Not enough data
9.6
22
Not enough data
9.6
21
Not enough data
Engagement
8.9
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
Performance
9.4
20
Not enough data
9.3
18
Not enough data
Generative AI
9.8
8
Not enough data
9.8
8
Not enough data
Channels
9.3
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.4
53
Not enough data
9.0
51
Not enough data
8.7
56
Not enough data
Generative AI
8.4
20
Not enough data
Functions
8.9
57
|
Verified
Not enough data
9.2
59
|
Verified
Not enough data
9.2
54
|
Verified
Not enough data
9.2
51
Not enough data
9.4
58
|
Verified
Not enough data
9.3
50
|
Verified
Not enough data
9.5
52
|
Verified
Not enough data
9.5
55
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
59
|
Verified
Not enough data
9.4
58
|
Verified
Not enough data
9.2
52
|
Verified
Not enough data
9.3
53
|
Verified
Not enough data
9.4
46
Not enough data
Platform
8.6
76
Not enough data
8.0
77
Not enough data
9.1
79
Not enough data
9.5
81
Not enough data
8.8
78
Not enough data
9.0
76
Not enough data
9.4
77
Not enough data
Generative AI
8.4
38
Not enough data
Workforce Management
9.4
78
Not enough data
9.4
80
Not enough data
Call Center Infrastructure (CCI)
9.0
7
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
Administrative
9.5
79
Not enough data
9.1
76
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
Not enough data
8.9
6
Not enough data
8.9
6
Calling
Not enough data
9.1
115
Not enough data
8.8
103
Not enough data
9.2
116
Not enough data
9.4
95
Not enough data
10.0
7
Contacts
Not enough data
9.4
128
Not enough data
9.1
119
Not enough data
9.2
119
Insights
Not enough data
9.4
131
Not enough data
9.5
132
Not enough data
9.6
131
Not enough data
9.1
123
Not enough data
9.1
123
Not enough data
8.6
6
Categories
Categories
Shared Categories
DialedIn and PhoneBurner are categorized as Auto Dialer
Unique Categories
DialedIn is categorized as Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
PhoneBurner is categorized as Outbound Call Tracking, Email Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
DialedIn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
28.7%
Telecommunications
10.4%
Marketing and Advertising
9.6%
Construction
4.8%
Computer Software
4.0%
Other
42.6%
Financial Services
15.8%
Insurance
15.1%
Real Estate
10.2%
Marketing and Advertising
7.9%
Information Technology and Services
6.4%
Other
44.5%
Alternatives
Discussions
Is there a way this could be a website we log on to instead of a download in the future?
1 Comment
SS
Yes it can be used in a web browserRead more
DialedIn has no more discussions with answers
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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