Compare DevRev and Hiver 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks effectively. This feature significantly enhances team collaboration and ensures that no customer query is overlooked, making it a preferred choice for small businesses.
- Users say that Computer offers a streamlined approach to customer communication, particularly through its automation features. Reviewers appreciate how it combines various data sources into a unified space, which simplifies the process of tracking emails and tickets.
- According to verified reviews, Hiver's ease of setup is a standout feature, with many users praising its intuitive onboarding process. This allows teams to quickly adapt and start benefiting from the software without extensive training.
- Reviewers mention that while Computer has a clean and easy-to-navigate interface, it sometimes lacks the depth of features that Hiver provides, particularly in shared inbox management. Users have noted that Hiver's tools for internal communication and task tracking are more robust.
- G2 reviewers highlight that Hiver's customer support quality is rated highly, with users feeling well-supported in their inquiries. This contrasts with Computer, where some users have expressed a desire for more responsive support options.
- Users report that Hiver's overall user satisfaction is reflected in its higher G2 Score, indicating a more favorable experience compared to Computer. The positive feedback regarding Hiver's ability to enhance workflow and customer experience underscores its effectiveness in real-world applications.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
DevRev
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.4
137
9.0
990
Ease of Use
8.5
137
9.1
1,014
Ease of Setup
7.9
81
9.0
590
Ease of Admin
8.8
47
9.2
452
Quality of Support
9.0
132
9.2
918
Has the product been a good partner in doing business?
9.2
46
9.2
443
Product Direction (% positive)
9.3
137
9.1
983
Features by Category
Ticket and Case Management
8.6
38
8.8
211
|
Verified
8.3
38
8.7
215
|
Verified
8.5
40
8.6
222
|
Verified
7.9
36
8.5
205
|
Verified
8.2
38
8.2
177
|
Verified
8.3
38
8.3
189
8.6
38
8.6
208
|
Verified
8.3
37
8.1
112
Generative AI
7.7
34
7.2
74
8.2
33
7.3
73
Agentic AI - Help Desk
6.8
18
7.3
29
6.6
17
7.2
29
6.5
17
6.8
28
Communication Channels
8.2
35
8.2
160
8.2
37
8.9
217
|
Verified
8.1
36
8.5
190
6.1
31
7.5
109
5.5
32
7.5
104
Platform
6.7
35
7.5
175
|
Verified
7.7
36
7.8
160
8.6
34
8.8
214
|
Verified
8.2
37
8.2
175
|
Verified
7.3
35
8.2
193
|
Verified
7.4
34
8.4
207
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
7.8
160
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
8.6
6
Self-Service Experience
8.5
25
8.6
7
8.5
24
8.3
7
Feature Not Available
8.6
7
6.7
22
8.3
7
7.8
25
8.3
7
Self-Service Platform
8.0
23
8.6
7
8.0
23
8.6
7
8.3
23
8.8
7
8.4
23
8.8
7
Agentic AI - Customer Self-Service
6.0
8
8.6
6
4.6
8
8.6
6
6.0
8
8.3
6
6.5
8
7.8
6
6.9
8
7.8
6
6.4
7
8.1
6
5.7
7
8.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
20
9.0
5
8.7
19
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Hiver are categorized as Shared Inbox, Complaint Management, Google Workspace Communication Tools, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, and Product Management
Hiver is categorized as Email Management, Customer Communications Management, Conversational Support, Social Customer Service, Customer Service Automation, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
DevRev has no discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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