Compare Deskero and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (61.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$25 per agent, annual billing
$19.00 1 user per month billed annually
Deskero
Star Rating
(64)4.3 out of 5
Market Segments
Small-Business (61.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25 per agent, annual billing
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,818)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its ability to consolidate tickets and emails efficiently. This centralization helps improve response times and overall customer satisfaction.
- Users say that Deskero stands out for its user-friendly interface, making it easy to navigate and access various customer support features. Reviewers highlight its clean structure as a significant advantage, especially for small businesses looking for simplicity in their help desk solutions.
- According to verified reviews, Zendesk for Customer Service has a robust market presence, reflected in its high G2 Score and a substantial number of recent reviews. This suggests a strong track record and reliability, which can be crucial for businesses seeking a dependable customer service platform.
- Reviewers mention that while Deskero offers an intuitive setup process, Zendesk for Customer Service provides a more comprehensive feature set that includes advanced automation and reporting capabilities. Users appreciate Zendesk's generative AI service for creating multi-level responses, enhancing their support efficiency.
- Users highlight that Zendesk for Customer Service, despite its higher entry-level price, delivers significant value through its extensive features and support quality. In contrast, Deskero's pricing is more accessible for small businesses, but some users feel it may lack the depth of functionality needed for larger operations.
- G2 reviewers note that both platforms receive positive feedback for their support quality, but Zendesk for Customer Service has a slight edge in overall user satisfaction. Users appreciate the responsive support team and the platform's ability to adapt to evolving business needs, making it a strong partner in customer service.
Pricing
Entry-Level Pricing
Deskero
Business
$25
per agent, annual billing
- Complete multi-channel support
- Ticket assignment rules
- Chat & feedback widget for websites
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Deskero
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
54
8.6
5,189
Ease of Use
9.0
54
8.6
5,297
Ease of Setup
9.3
38
8.0
3,254
Ease of Admin
9.2
39
8.2
3,123
Quality of Support
8.8
44
8.4
4,924
Has the product been a good partner in doing business?
8.8
33
8.4
3,046
Product Direction (% positive)
9.4
54
8.0
4,842
Features by Category
Ticket and Case Management
9.0
49
|
Verified
8.8
2583
|
Verified
8.6
50
|
Verified
8.7
2611
|
Verified
8.7
46
|
Verified
8.5
2539
|
Verified
8.6
45
8.4
2371
|
Verified
8.1
35
|
Verified
8.2
1933
|
Verified
8.3
42
8.4
2408
|
Verified
8.6
39
|
Verified
8.6
2409
|
Verified
8.8
34
|
Verified
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
8.8
46
|
Verified
8.5
2069
|
Verified
8.5
48
|
Verified
8.8
2333
|
Verified
8.6
40
|
Verified
8.4
1748
|
Verified
8.4
33
|
Verified
8.0
1435
|
Verified
Feature Not Available
8.0
1323
|
Verified
Platform
8.7
26
|
Verified
7.7
1390
|
Verified
8.3
32
|
Verified
8.0
1780
|
Verified
8.8
32
|
Verified
8.3
1956
|
Verified
8.6
22
|
Verified
8.2
1766
|
Verified
8.8
44
|
Verified
7.9
2369
|
Verified
8.8
45
|
Verified
8.0
2419
|
Verified
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
465
Not enough data
8.1
463
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
469
Not enough data
8.3
468
Not enough data
8.3
462
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
715
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
82
Not enough data
7.5
76
Not enough data
8.1
84
Automation
Not enough data
8.0
84
Not enough data
8.2
82
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
8.3
32
|
Verified
8.0
1780
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Deskero and Zendesk for Customer Service are categorized as Help Desk
Unique Categories
Deskero has no unique categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Deskero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.3%
Computer Software
13.3%
Education Management
6.7%
Telecommunications
5.0%
Financial Services
3.3%
Other
53.3%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Deskero has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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