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Compare Customers.ai and Instabot 
Featured Products
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Customers.ai
Star Rating
(429)4.8 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Customers.aiInstabot
Star Rating
(52)4.5 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InstabotSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Customers.ai excels in overall user satisfaction, reflected in its higher G2 Score compared to Instabot. Users appreciate its robust features for lead gathering and automation, particularly highlighting its effectiveness on platforms like Instagram.
- Users say that Instabot offers an intuitive and user-friendly chatbot flow, making it easy to set up and navigate. Recent feedback emphasizes the simplicity of its UI flow editor, which allows for quick integration with tools like Google Calendar.
- Reviewers mention that Customers.ai provides a superior instant messaging feature that helps manage prospects seamlessly, even when users are not actively present. This capability is particularly valued for maintaining engagement with potential leads.
- According to verified reviews, both products are praised for their ease of use, but Customers.ai edges out slightly with a higher rating. Users of Instabot, however, appreciate its detailed analytics, which offer valuable insights for ongoing improvement.
- G2 reviewers highlight that while Instabot has a strong focus on small businesses, Customers.ai has a broader appeal, with a larger market presence and a more extensive user base, as evidenced by its significantly higher number of total reviews.
- Users express that both platforms provide excellent support, but Customers.ai receives slightly higher marks for quality of support. Instabot users commend its responsive assistance, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Customers.ai
No pricing availableInstabot
No pricing availableFree Trial
Customers.ai
Free Trial is available
Instabot
Free Trial is available
Ratings
Meets Requirements
9.6
339
8.8
39
Ease of Use
9.6
349
9.4
39
Ease of Setup
9.4
205
9.3
35
Ease of Admin
9.3
119
9.0
35
Quality of Support
9.7
335
9.5
37
Has the product been a good partner in doing business?
9.6
118
9.4
35
Product Direction (% positive)
9.6
306
9.4
37
Features by Category
Messenger
9.7
156
|
Verified
8.9
16
|
Verified
9.7
151
|
Verified
7.8
12
|
Verified
9.7
153
|
Verified
8.5
12
|
Verified
9.7
155
|
Verified
8.6
18
|
Verified
Channels
9.7
160
|
Verified
Not enough data
9.8
148
|
Verified
9.1
19
|
Verified
9.7
136
|
Verified
8.3
6
|
Verified
9.6
125
|
Verified
Not enough data
9.7
128
|
Verified
8.3
5
|
Verified
Customers
9.7
157
|
Verified
9.2
12
|
Verified
9.8
152
8.6
12
|
Verified
9.7
159
|
Verified
8.6
15
|
Verified
9.8
160
|
Verified
9.3
16
|
Verified
9.7
152
|
Verified
9.7
10
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retargeting
8.8
43
Not enough data
9.6
49
Not enough data
9.6
46
Not enough data
9.3
45
Not enough data
9.0
43
Not enough data
9.3
44
Not enough data
9.2
43
Not enough data
Agentic AI - Retargeting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.3
21
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.2
21
Not enough data
7.1
17
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Not enough data
Internal Use
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Instabot are categorized as Conversational Marketing
Unique Categories
Customers.ai is categorized as Sales Engagement, Chatbots, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Instabot is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Instabot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.7%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.6%
Health, Wellness and Fitness
2.2%
Other
46.4%
Information Technology and Services
18.0%
Marketing and Advertising
12.0%
Computer Software
12.0%
Higher Education
4.0%
Health, Wellness and Fitness
4.0%
Other
50.0%
Discussions
What is MobileMonkey chat?
4 Comments
AW
An automated way to contact & engage with leads or customers & gather information to help you continue marketing to those leads & customers on multiple...Read more
Is mobile monkey free?
2 Comments
AW
Yes, most of the basic social media lead generation features are free. The more in-depth lead conversion & funnels are not free...but are reasonably priced.Read more
Can I sync user labels on page with MM's tag?
1 Comment
DG
Hi Qiao, yes you can! When you connect your Facebook Page with MobileMonkey, we sync all of your existing Facebook Inbox labels as tags. Read more
Instabot has no discussions with answers
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