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Compare Crisp and JivoChat 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansJivoChat
Star Rating
(51)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about JivoChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, boasting a significantly higher G2 Score compared to JivoChat. Users appreciate the great value in features provided for the subscription price, highlighting the excellent customer support and the ability to track conversations effectively.
- Users say that Crisp's user interface is both clean and powerful, supporting a wide range of functions that cater to small businesses. In contrast, while JivoChat offers a user-friendly console, some users feel it may not be as versatile for broader business needs.
- Reviewers mention that Crisp's implementation process is quick and intuitive, making it easier for teams to get started. On the other hand, JivoChat, while providing useful features like canned responses and automated workflows, may not match the same level of ease in setup as reported by Crisp users.
- According to verified reviews, Crisp shines in its customization options, allowing businesses to tailor the chat experience to their specific needs. JivoChat also offers customization, but users have noted that Crisp's feature set is more robust in this area.
- Users highlight that Crisp's quality of support is a strong point, with many praising the responsiveness and friendliness of the support team. In comparison, while JivoChat's support is generally good, some users feel it could be improved, as indicated by slightly lower satisfaction ratings.
- Reviewers note that Crisp's features, such as pop-up chat and in-app messaging, are particularly well-received, enhancing user engagement. JivoChat also provides valuable features, but Crisp's overall feature set appears to resonate more with small business users looking for comprehensive solutions.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
JivoChat
No pricing availableFree Trial
Crisp
Free Trial is available
JivoChat
No trial information availableRatings
Meets Requirements
8.8
149
9.3
39
Ease of Use
9.0
152
9.6
40
Ease of Setup
8.9
126
9.5
29
Ease of Admin
8.8
101
9.5
29
Quality of Support
9.1
149
8.9
41
Has the product been a good partner in doing business?
8.9
102
9.1
29
Product Direction (% positive)
9.3
142
8.8
40
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
9.3
39
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
9.6
39
|
Verified
9.2
100
|
Verified
9.2
39
|
Verified
8.4
75
|
Verified
9.4
36
9.3
88
|
Verified
9.3
38
|
Verified
8.7
61
|
Verified
7.4
7
Internal Use
8.4
102
|
Verified
9.3
39
|
Verified
8.8
92
|
Verified
9.5
38
|
Verified
8.3
82
|
Verified
8.8
36
|
Verified
8.8
82
|
Verified
8.2
38
8.8
90
|
Verified
9.2
37
|
Verified
8.9
91
|
Verified
9.3
38
|
Verified
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Not enough data
Self-Service Platform
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and JivoChat are categorized as Live Chat
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
JivoChat is categorized as Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JivoChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
JivoChat has no more discussions with answers
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